Remodel USA

our first encounter with remodel usa was at the la county fair.
we called the company regarding the eaves that need to be replaced and painted.
our sales person was very helpful and gave us all the information we need to make a decision regarding the eaves and also
the roof.
the price was fair and the work was done according to the schedule we received from their office.
everyone involved with the project was extremely professional

They arrived at the exact time they promised. They gave me a great quote that included minor exterior repair and applying a Eco-friendly coat of paint. They were neat, cleaned thoroughly upon completion and finished the job in 3 days as promised. My house looks like a new home!!!

I was first contacted by Remodel USA by someone walking door to door in my neighborhood. I know that my roof needs replacing. I have no leaks, but it is something I know I need to do, so I thought I might as well get an estimate. The company then called me and told me that they could send someone out at 7:30 p.m. that evening. Paul, the sales rep, arrived promptly at 7:30, and was very polite and professional. His presentation was polished, he was very pleasant, but...he stayed until 9:45!! I should have booted him after an hour, but he had a PowerPoint presentation, did lots of measurements. What can I say? I'm a sucker.
I had told him up front that I planned to get at least four estimates before selecting a company. Finally, after two hours, he gave me three prices - one if I signed immediately, one that would be good for a week, and one that would be good for a year. The best was $30,000 - the highest a whopping $34,500. When I told him I wasn't signing anything on the spot, he went into full pout. and quot;Why not? Why would you not take advantage of this?and quot; I asked him if he could write a check immediately for $30,000, and that finally got him to stop. He left very dejectedly.
The next afternoon, I got a breathless call from a lady at the company. The first thing she did was apologize for Paul's long visit. and quot;I would have thrown him out after 30 minutes!and quot; I thought that was odd, but then she told me that she had an amazing offer for me! Her manager had called, and they needed three more houses in Long Beach to and quot;meet their quotaand quot;, so she wanted to let me know that I could get my roof done for thousands of dollars less! All I had to do was let the sales manager come over to my house with the offer. When I told her I had no intention of going through another two hour presentation, she insisted, and quot;No! I promise he'll be out of there in 30 minutes!and quot; She then quickly told me that a sales manager would call to confirm the appointment and hung up.
The sales manager called within 5 minutes. I asked him why he couldn't give me the price over the phone, and he started pressuring me. He said that his offer was amazing, but that I would need to commit with a down payment that day to hold the price. I told him again that I would not commit to anything without getting bids, and he started the high pressure sales pitch again. At that point, I told him that their high pressure act was a real turn-off, and that I didn't even buy a car from a dealership for that reason - I used Costco's buying service. He started laughing, and I told him I was not interested at all in doing business with them. He then said, and quot;Thank you for your time,and quot; and hung up.
DO NOT DO BUSINESS WITH THESE PEOPLE! First of all, Paul told me that his company has the highest rating on Angie's List. WRONG!! Look it up! The pressure to sign with them is incredible, and their prices are sky-high. $30,000? Really? I have an 1850 sq. foot house. I'm not that dumb. I assume they do quality work - I have no idea. I imagine that their high pressure pitch works on some people. But frankly, if my entire roof blew off, and they were the only roofers in California, I would still not do business with them. It all just smelled fishy.

The sales staff was polite and informative, but did not give us any 'cooling off' period. Granted, we did not ask for one. If we had taken an extra day or two, we might have gone on line and seen that Remodel USA is not very well known for roofing. Evidently this is not something they have done a lot of.
We selected a certain Owens Corning composition shingle and assumed that it would be applied to the entire roof. However, a lower grade of roofing was used on a screened-in porch at the back of the house. We do not necessarily believe that this was a bad decision, but we were surprised and disappointed that we were not consulted about it. We surmised that they may have felt that the porch was not otherwise up to code. It had a corrugated plastic roof when we moved here, and we replaced it with composition shingles over plywood.
One other problem about communication and scheduling. We made the deal on a Tuesday and were told that someone would come by to do the final measurements on the next day (Wednesday). We understood that we did not need to be here for it, and we weren't. If they were here, they didn't leave a card, so we had no way of knowing whether they had been here that day, or on Thursday or Friday. At any rate they started work on the Saturday and were basically finished before noon on the following Tuesday.
We are very pleased with the quality, speed, and overall cleanliness of the work (well, of course it hasn't rained yet!) and the behavior of the staff. We were pleased also that the company was able to arrange for financing on better terms than we could have gotten from our credit union.

You need to have done your homework BEFORE these guys show up for the sales call. They make sure both members of a couple are there so you don't have the excuse that you need to talk to your spouse. There is a LOT of pressure and financial incentives to sign right then. That said, the presentation on the company, process and product was excellent. We saw the sales guy on a Thursday and they could have started the following Monday. We opted for a week later. The guys showed up promptly at 8AM, laid tarps around the house, and started ripping material off the roof. It was all off as of Monday afernoon and some fascia boards were already replaced. By Tues noon the inspector had signed off; by Tues eve the last of the boards were done and the new roof materials loaded onto the roof. They finished the main portion of the roof on Wed. Thurs AM the ridge vent was installed and the crew supervisor checked it all out. The crew came back briefly Thurs aft to collect the leftover bits and very small amount of remaining trash. They cleaned up every afternoon. There was always an english speaker on the job site. They listened when we had a concern and did a proper fix (more than we had expected, but it was the correct thing to do). A higher-up supervisory-type person came by every day at some point to be sure we we happy with the progress (we were). We are VERY pleased with the new roof. It looks good and we shouldn't ever have to do it again (50 yr Corning materials warrantee)
Some tips:
1 Know your other options before these guys come. They are fast and good, but not cheap; even the and quot;buy it today costand quot;.
2 Allow an hour and a half+ for the sales call.
3 Don't stay in the house all day while they are putting the new roof on; you WILL have a headache.
4 You don't have to be in the house while they work; no one came in, even to use the bathroom.

A canvaser for Remodel USA came to my door on Wednesday afternoon. He told me he worked for a new remodeling company looking to branch out in the neighborhood and asked if I'd like a and quot;free quoteand quot; on replacement windows. Normally I would have said no, but new windows are on the short/long term todo list and I was interested in talking to someone about the cost of such a project. I insisted however that I was not currently in a position to buy new windows. The canvaser assured me it would be an only estimate and good up to one year. I even stood there and watched/listened as he told the booking agent on his phone that I was not interested in buying windows at this time and only wanted an estimate. The estimate was set for the following day at 4pm.
At 4:15 on Thursday two reps from the company came by. After a brief meet and greet I walked them through the house as one of them measured the windows and the other took notes. At this point I was feeling pretty good about letting these guys into our home. They seemed professional, friendly and knowledgeable. Although they contradicted what the canvaser had told me and said they had been in business for many years as well as servicing this particular area. They didn't give a specific length of time and the company website doesn't say so I'm still not sure how long they have been in business.
Once the measuring was done they went to their car and returned with window samples, literature and other materials. At this point my wife and one year old son joined us around the kitchen table for and quot;the pitch.and quot; The pitch lasted about an hour - longer than I had hoped, as I should have been working, but thorough and informative. At this point I'm still thinking it was an okay idea to let these guys into my home.
Then they revealed the price - 30k for the whole house. We explained to them we couldn't afford to do the whole house at once and were interested in the font picture window and the three windows in our son's room. That seemed fine with them and they broke that cost down for us. Those 5 windows came out to $7400. This is where things took a turn for the worse.
The reps told us that for the next 30 days they were offering an instant $500 rebate on any order under 10k and that if we sign-up before they left we'd get an additional 12% off as part of a first visit discount. That brought the price down to $6200 - with $600 down and the rest financed ($122 a month for the next 5 years). I really didn't want to make a decision like this on the spot, but it did seem like a decent deal for the quality of the product. That being said I would have liked to do some independent research on the company and product before opening a credit line with them.
We told them we needed some time to discuss it and they went to the car to pack-up. At this point I'm regretting getting into it as I had hoped we wouldn't be pressured to make an on the spot decision and the pressure was becoming pretty palpable. After talking it over with my wife we decided that there was no way making a decision that big at that particular moment was a wise choice, but we were still impressed with the product and very interested in possibly having it done after we figured out what our tax return might be. We explained this to the reps when they came back in and it was immediately clear that is was not the answer they wanted nor expected to hear.
From that point on things became very uncomfortable. The reps quickly started with the and quot;Good Cop/Bad Copand quot; routine with one seeming annoyed that we would pass on such a great deal and the other saying, 'hold on, let's see if we can make this work.' Then they threw another deal on table after and quot;talking to their boss.and quot; If we put a sign in the yard and gave them good reviews on Angie's List and let them take photos and never told anyone what we paid they'd do it all for $5200. They even did a ridiculous bit with the good cop saying to bad cop, and quot;oh, what's this here on the deal agreement about video taping, I'm not familiar with this.and quot; And bad cop saying, and quot;oh that, that's just a way for them to save even more money.and quot; At this point my wife actually laughed out loud. I might have laughed if it hadn't all been so frustrating. After this second pitch we again explained that if it meant committing right there and then we would still have to pass. And then it was 20 minutes of, and quot;Well let me ask you this…and quot; How much is your mortgage, how long did you think before buying your car, why don't you think the product is worth it, why this, why that, why, why, why.
And then it was guilt trip time with bad cop letting us know that it wasn't cheap for them to come all the way out to us - they had to buy gas and go out of their way and, and… We heard that a few times before they finally left.
After they did finally leave we went in to put our son to bed and about 3 minutes later there is a knock at the door. Good cop thinks he has and quot;left his keysand quot; in the house. My wife tells him to look around and returns to helping me with our son. After noticing the font door hadn't closed I went to the living room to find the rep still standing there. Wanting to leave things on a decent note I explained that we are indeed interested but really can't commit this very moment. Then he says, and quot;What if we do the whole job for $4800?and quot; In the couse of an hour they came down on the price by 46% but insisted the whole time that they didn't need our business. When my wife heard them still pitching she exploded and threw him out of the house with a few curt words following. Something I should have done an hour prior when things started to veer into used car territory.
And then to add icing to the cake they seemed to sit outside of our house for the next 20 or so minutes. When I finally went out to ask what they h*** was going on they had left. It was all very creepy and a total waste of time. What was billed as a and quot;freeand quot; estimate cost me 2 hours of work, the hour and half I get to spend with my son at the end of the day and a nights sleep for my wife and I. By the end of it all I truly regretted letting these people into our home. It was a very disappointing and depressing experience.

went very well satisfied with the result

The quality of the product is very good but not the cost. I would grade them overall a B.

This was done many years ago and the paint seems to be holding up good.

The work was very professional. They did it quickly and they coordinated well. They wanted to come back to do other jobs but I am not ready to do anything else yet. They were very good at what they did. It did take them just a bit to get back with me.

They were professional and quick and I have no issues with their installation. However, a couple of days later a hard rain caused some water to come inside the patio door, but that was not attributed to their work. I have had some issues like that in the past.
Remodel USA did say they were going to come out to seal the base of the exterior door and they had not done so yet. I think they would be more willing to complete the sealing of the patio door if I have them do more work on my house. This company has been working for a while to get me apply an elastomeric coating on my house. Although, I am thoroughly convinced that their coating is a quality product, the price is 2-3x more than painting and I want to research more comparison work.

In January I was watching this company do a neighbors home and was impressed by the preperation that the crew was completing. I contacted the company and they sent Will out to make a presentation. He is very laid back and does not put on the hard sell. Will knows the product and presents it in an easy to understand manner. We walked the outside and made the decision to go with the service. Will followed up and showed up while the project was in progress. We are extremely happy with the end product, so much so a few months later we had them back to remove and replace the roof, another perfect job.

Yes, despite what experience others have had with door to door sales people, this company is reliable.

The salesman that worked for ReModel USA explained the type of solar panels and the company that manufactures them.He explained the installation process and type of material used.The rebate from the Fed and Edison was explained.All the work was done in a timely and professional manner.I'm completely satisfied with the workmanship and ReModel USA

See above

A door-to-door sales person came to our door to introduce the company initially. We set up and appointment and had a meeting with 3 sales people (one in training). They gave a lengthy presentation on the quality of their product. We decided to go with them, as we had been looking around for windows for some time. We were given a couple of addresses of homes they had done in our area. We did check those out. We thought the price we settled on was fair, although maybe a little on the high side. We made an appointment for the windows to be measured for the installation. It took about 2 weeks for the windows to be made. They installed all the windows, a total of 9, in one day. We feel they did a good job installing and finishing off all the windows. They cleaned up after themselves fairly well. No complaints on the workmanship. The two installers were very polite and careful. The only issue we had was the 2 bathroom windows had obscure patterned glass in both the upper and lower panes. We had wanted only the bottom lower pain obscured. It took several phone calls and about a month to get these replaced. The same installers came and replaced them very quickly. We are now very happy with all the windows. They definitely have lessened the outside noise and keep the house cooler. I would only say, their sales staff is a little annoying. They have called several times wanting to sell us more product. But I guess that's their job and they have to make a living.

The workers were very nice, cleaned up after their selves, saved our spouting and were polite. The paint job looks great.

They were very efficient. They did the job at a very good price without any problems. They also cleaned up very nicely. They were just excellent.

Very well.

They (2 of them came to my home) and wanted to make sure both me and my husband were here. 1st sign that they wanted us to commit to something. They began their telling us about how there windows were the best, after 20 min. of being patient,I told them I just wanted an est. for the basic window I had described. One of the salesmen became upset and said they won't do business that way. So, I asked you mean you wont tell me how much these windows will cost unless we listen to your pitch? He said yes, at which time I asked them to leave and said I didn't want to do business with them. He got mad and called the office. Someone where must have told him to keep talking while the other one wrote up the est. The est. came in at 2850.00 for 3 small windows. I told them see, "I could have saved you a lot of time". It was not a pleasant experience.

IT WAS A GOOD EXPERIENCE. THEY WERE PROFESSIONAL, DID GOOD QUALITY WORK, PLEASANT TO DEAL WITH, PROMPT, ON TIME, NO PROBLEMS. THEY WERE THOROUGH AND TOOK CARE WITH THEIR WORK.