Expert Gym Service & Treadmill Repair

I called Eric and he answered the phone but said he was driving so asked for my phone number and said he would call back. No return call for days. Called the same number and left a message to call me and left my phone number again. No return call for days. Finally found someone located in Long Beach who was courteous, prompt and reasonable. I have left their info on this site.

No return call, so it went no place. I finally figured that I would just buy a new treadmill.

excelent, is perfect

.

Arrived on time. Did all the adjustments required. Ordered new motor and later installed.

He returned our call to my cell phone via my Bluetooth in my vehicle and we explained what was going on with our treadmill on June 28, 2013 at 11:00 a.m. Pacific Daylight. He then told us that we just needed a new safety key. He said it would cost $39.95 and it would be shipped directly to us. He then asked for our credit card number and explained that he would expedite it. I told him I was driving and can't take out my wallet and then asked him to fax the bill to us before we would give our credit card info. I asked him to make sure to put all the details on the bill. When we got home there was no fax and no bill. On July 2, 2013 I finally gave him my credit card information so that he would ship the key. He said he was going to charge us $39.95 but he then charged us $63.89 without myself nor my wife's approval. He had still not sent a bill nor a fax. He is now saying that he never said the key will fix it and if he comes out it will be an additional $89.95 service call charge plus whatever it cost to fix the treadmill.

He said he'd come between 12 and 5 p.m., and would call 30 mins before showing up. He did just that. He was very warm, explained everything that was wrong with it, showed me photos he'd taken of the problem areas, and was extremely reasonable. He said he'd make a note of all the things that might need to be rectified in the future, would contact me in a year to remind me about a tune up and bring the parts that would likely need replacing. He was awesome. A very nice person and wonderful to deal with.

I realize this is WAY after the fact, but I only just came back here and saw Eric's long response to my previous review. What I didn't do, at the time, and should have, was add the fact that I called another service man to try and resolve my initial problem. Instead of saying that I needed a new belt and mother board (at a cost of close to $1,000) he said I needed to lubricate the belt (at the cost of about $5.00). I did that and the treadmill has worked ever since. I am, therefore, quite thankful that Eric didn't respond to my phone calls as it would have cost me tremendously if he had.

We called numerous providers on Angies list and this was the first company that responded with pricing and a date. We took the date then compared pricing with others that called back. We decided to stay with this company and we are glad we did. The service was great, professional and did what he said he would do in the time he said he would do it.

On Monday (May 10th), I called him (left a message, but when I didn't hear back, I called again) to say that we wanted to go ahead with the repair. He said he would get an estimate. On Friday (having heard nothing) I called him to inquire. He said he hadn't heard back from the company he called, but would call me back in two minutes. It is now Monday. Again, I had to call him. If it's this difficult and time consuming to just get an estimate, it worries me about the actual job. So, I told Eric to forget it I was going to move on. No apologies. Just an "uh, okay."