
Get Pro Locksmith
About us
Get Pro Locksmith born on October 2009 because of all scam locksmith businesses that was increase on the market and provide big risk for residential and or commercial lock or other security system that wasn't installed, setup or present to the customer correctly. Get Pro Locksmith provide full services for the entire industry, residential and commercial with fully licensed, Insured in Las Vegas, NV and Los Angeles CA. Our technicians are trained skill and have daily update for any kind of locks or security system as Camera system, Alarm system and Intercom system with a full guarantee for all our work and put our customers first. In additionally we provide mobile service 24/7 around the clock, When you call Get Pro Locksmith Company there are for you any time you need.
Business highlights
Services we offer
Get pro locksmith serving their customers in Tarzana, North Hollywood and surrounding Los Angeles county areas. for 24/7 Professional and trustworthy locksmith services that leading provider of locksmith security services, Our skilled technicians are depet in door lock repair and replacement, Woodland Hills, car or door lockouts, house, ignition repair or key replacement for most cars and much, master key system, rekey services, repair or replacement of most major brand locks, safe opening
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
65% | ||
19% | ||
8% | ||
4% | ||
4% |
I originally contacted a locksmith company that I found on the internet with the name 24Locksmithing. I selected them after contacting 3 or 4 other companies and their estimates seemed the most favorable. What I needed was fairly simple: I had purchased on Amazon two new locks - a basic deadbolt and fairly basic electronic keypad lock. I needed to have them re-keyed and installed to replace existing Schlage locks - no new drilling, etc. Just pull out the old & put in the new. Although the person I spoke with on the phone was unwilling to commit to a particular price, I got this general guideline: $15 for the service call, $19 minimum for each lock to re-key, $35 minimum for an install. Based on that, I figured my cost should be around $105 to $125. A little steep, but I was in a bind for time.
Well, apparently 24Locksmithing is merely a company who finds other locksmiths willing to take the work and dispatches them. It took a few hours from the time I called requesting service to the time that someone called back to schedule the appointment. It was GetPro Locksmith that showed up to do the work (which I didn't learn until the end of the whole process when I paid).
I explained to the technician (Sean) what I needed and he quoted me a price of $225! Again - I was in a bind and didn't pay attention to my inner voice that said "just say no thanks and worst case pay the $15 service call for your trouble". Instead I asked if he'd do the work for $170. He did the old "let me call my manager" thing, then came back and reluctantly agreed.
He took care of the re-keying first, then installed the new deadbolt which went fine. Then he went to work on installing the electronic keypad. It took him quite a while to read the instructions and figure out how to install it, which I found surprising. He even, at one point, criticized the quality of the lock (cheap part made in China, etc.) and that he could get one of his own of better quality and sell it to me (for double what I paid on Amazon.) After finally getting it in, we tried the electronic unlock function which wasn't working. Is that because it was damaged while doing the re-key work? I can't know, and because it was my part, not his - I had no choice but to accept it. I had him uninstall the electronic lock and put the old one back in. The service call lasted about 30-45 minutes total.
Now it's time for payment. Because the lock was supplied by me - I was still asked to pay the full $170. And if I wanted to have him back after getting the lock replaced, there would be another install charge. Foolishly, I paid by check - should have done a credit card so I could contest it - and that's the next part of the story.
FYI, a while later after I was out of the time-bind I was originally in, I took the new replacement lock sent by Amazon to a storefront locksmith who did the re-key in 5 minutes for $10, and then went home and installed the new lock myself in about 15 minutes. The storefront locksmith told me that he hears stories like mine all too often, with even worse price-gouging. He told me that what he would have charged to come the house for the same service would have been more along the lines of my original guess of around $100-$120
Well - by now my check to GetPro Locksmith had cleared the bank and I couldn't stop payment. Several times I tried calling 24Locksmithing to appeal to their better nature and raised my concerns about the excessive pricing. Eventually I reached a manager (took WAY too many calls for that) and told him that I accepted responsibility for the fact that I had agreed to the charge, but requested that, in the spirit of good customer service, they consider refunding part of the charge. Long story short (several calls over several days) - they said they contacted the locksmith who did the job and that they were unwilling to make an adjustment. Weirdly, even though they had all my info, they told me that the company that had done the work was something called "15 minute service", but I was never able to find a business under that name. But the card which was left with me by Sean was GetPro Locksmith - so they get this review.
In my view - the pricing was exorbitant, and the unwillingness to discuss an adjustment after the fact is ridiculous and usurious. Be careful using the online locksmith services.
"Hi {Member's name}, I am sorry you feel like that and want to help with this issue from the moment i saw your feedback and really surprise from your reaction to leave us negative feedback with no any reason. As i reply you personally in yelp to your review that you had the chance to call us when the original company you said 24locksmithing.com that you order the service from did not respond to your request, you sold call us from every page you left the review on top of those pages you have our full information to call us, email, fax and mail. If you still want to talk about this meeter we will love to hear from you please contact us 818-900-1017 or email us to [email protected]"
I actually complained to him about the work but he could not do anything about it.
"Thank you for the review."
"I am sorry you feel like that, I really want to help you not to get to any expanse as you ask me too. Please let me know if there is anything I can help you with, because we really care about our customers opinion and I want you to be satisfy from our service."
"Thank you for the review."
"Thank you for the review."
"Thank you for the review, It was my pleasure doing work for you. You a great person Thanks again :)"
"Thank You for the feedback"
"Hello [MEMBER], I am really surprise from your review, after i took my time to repair some of the lock instead to replace them and re-key to save you money, I give you combine on the price with 10 re-key that we agree on the price before i start. The time consume is to repair some handle and deadbolt that was missing part and broken. and i didn't charge you for the parts i add to for repair the locks and the time took to fix it. You was happy in the end of the job and told me that you going to referral me for that hard work i put in your place. you was upset from the service call of $25 to come to you, and i explain you that you purchase re-key only not include the service call or any additional job i did there. I really was surprise from your comment, but i am really sorry that this is what you feel after the hard work i put there. Thank You, Sean"
"I am relay sorry you feel like that, i was more then 4 hours at your place, i sedges you to replace the locks because they was with Rusted, and i mention you that if i fix them you will have a problem in the features. you told me that that's what you wand and if something will happened then you will replace them , even usually in the condition as your lock was i never fix them because of the issue that can be later on. i really put a lot of hours on your lock until almost midnight. Fix and re-key 8 locks and change one + re-key."
"It was great customer experience and A pleasure to do business with. Thanks."
"Great Customer communication, and It was my pleasure doing business with. Thanks"
"That was pleasure working with you. Thanks!"
"A pleasure to do business with. Thanks!"
"Thank you for your feedback, great customer"
"It was my pleasure and fun to work with you (member name removed), I'm pleased you happy from my job to cover your needs. I be happy to serve you in the future."
"Thank you (removed member's name) for your review, it was pleasure working with you. I think you are wonderful person and hope you will use me when you need."
"Thank you [member name removed] for the review, it was great to work for you and I'm glad you happy from my service. I be happy to service you in the future when you need locksmith."
very good service, highly recommended!!!
"Thank you for the review, i am happy you like my service, i hope you had good time here in Las Vegas. Please try not to lose the keys in Miami :). great customer to serve"
"Thanks for the review, I am happy you like my service and it was my plusher to work with you."
Licensing
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