Joe Chavez Garage Doors & Gates

Ishmael and his co-worker did a superb job of installing the variety of items we presented. They were extremely careful and meticulous, they provided all the parts needed (bolts, etc.), and they seemed to genuinely care about the quality of their work. I would definitely hire them again.

My experience was top notch from beginning to end.  Got same day service and door was fixed and ready to use within 20 minutes! I found the price to be very reasonable and though I was informed of the price of a new door, I did not feel at all pressured to buy one.  Nor was I made to feel like my old door was not good enough, worker informed me the door was good to go as long as I wanted to keep it!

Overall experience was great. Encountered a little bit of frustration early on with callbacks, phone tag, and when calling, calls usually roll over to an answering service during business hours. Other than that everyone from the office person, to the installer were very nice and professional. There were no hidden fees and everything they promised to do was done. I am very happy with the garage doors.

This job went fine.  The technician they sent was great and he got my door working again.  He also answered  my questions about replacing  two sections.  The B grade is due to the service at installation of the door.  We live in Sylmar and the wind hits the garage door hard.  We replaced a wood door that we couldn't get open when the wind was strong.  My complaint is that we hired a person from our area who was familiar with the wind our door would have to deal with and he did not suggest reinforcing the doors at installation.  After cracks started to form Joe came out and they put reinforcing struts across the panel.  Now we have another panel that is cracking.  When we replace the doors I will definitely look at other companies and I will know enough to make sure that the doors are reinforced to handle the wind.  The tech who came out this last visit told me what should be done to prevent the problem.  He is the only reason I may call Joe Chavez doors when we are ready to replace our current door.

Please see above response.

There was an issue where they had to come again the next day due to power outage and yet they did at no  extra  charge

They were able to come out to give me a quote the same afternoon I called. The service man showed up exactly when they said he would. He was extremely thorough in assessing the situation and explained everything to me in detail, answering all of my questions.
The quote for the service was almost $200 under a quote I had received earlier in the day from a company we had used 10 years ago (and who did not have a very good Angie's List rating.)
They were able to come back the next day to replace the door and service the garage door mechanisms. Once again the service man arrived exactly when I was told he would arrive. The work was excellent! The door has never worked this well.

The garage door springs had been mostly neglected since I moved back into the family house 7 years prior to this service.  Therefore, it was time for a maintenance check and the Angie "Big Deal" offer ($69 for nonmembers) seemed reasonable.  No repair was required. 
Joe showed his knowledge of my garage door's parts, describing the part number and color number of the springs for future use when replacement would be needed.  He made it sound like I could do the replacement myself, but since I felt it was a job for a professional, he quoted material and labor.   At my request, he offered a verbal quote for replacing the worn-out bottom gasket. 
Joe also advised me on the frequency of lubricant spraying the contact points and which areas required the spraying.  Additionally, he gave me a sheet with the heading "Joe Chavez Jr. Enterprises," which described him as a construction and remodeling "specialist."

Slightly over the estimate. But I can't fault them, our garage door had a few other issues. Total cost was reasonable.

Joe came out to replace the spring and the hardware mechanisms in the garge door. The follow up was excellent. He continued to call me back and I knew he really wanted my business. The prices were very fair. The garage door works really, really well. It's a heavy old garage door. I highly recommend him.

Needed to replace an ANCIENT tilt up garage door. Picked Chavez based on reviews here, and longevity in the Valley. Anyone still in business from 1967 is doing something right. Estimator showed up on time, took very careful measurements. My garage is on a slab, but the rest of the house is on a raised foundation, leaving not enough clearance for a roll up door. Estimator was very clear on my options, and the need to specially fabricate the tilt up door. The price was reasonable, and I booked the installation. The installer arrived on time, installed the new door and hauled away the old one on an hour. Everyone from the office staff was nice, professional and helpful. Could not be more pleased with the results. Thanks!

The service was excellent overall.

The service was good, the communication was good as well. They subcontracted the gate work. In the end everything was done correctly.

I called this morning at about 11am to inquire about getting our single garage door converted from a manual lift up to an automatic. Our door is still in pretty good shape, we're just tired of lifting the darn thing. Unlike one of the previous reviews, I had a great and pleasant experience on the phone. She was able to tell me about a deal they had and make a same day appointment on a Friday afternoon! I'm astonished. As I sit here writing this review at 3:59pm, I now have an automatic garage door! Woo-hoo! It's like it has been that way all along. They gave me a two hour window and not only came during that time but quickly and efficiently finished the work, too. I would definitely call them again in a heartbeat.

They were a little curt and needed to change our appointment time for my estimate. I thought their price was good and their follow-up was good though I would give them a B for our initial interaction.

we were worried night was coming and our door was half falling off and we couldn't close it.  Chavez Doors came and before nigh fall had it in, realigned and working perfectly.  They had to replace a small cable.  It works beautifully now.

When I called on a Friday at around 7:00 PM I was expecting to leave a message since it was after business hours. To my surprise my call was answered and I was able to schedule a service call for Saturday morning between 9:00 AM and 11:00 AM. On the day of the appointment Humberto arrived on time at the beginning of the 2 hour window scheduled. He went right to work on the problem and replaced the 2 torsion springs and routined the garage door mechanical systems, tracks, rollers, etc. He finished the job in about an hour and showed me the working door operating. He gave me quick pointers on routine maintenance, such as lubricating the hinges and rollers. He was very professional left the area clean and tidy.
A couple of days later, I noticed that the garage door opener motor was straining a bit when opening the door. I released the opener from the door and noticed that the door was out of balance. The door felt heavy and would slam down if it was let go from about 4 feet high or open. This not being right, the following Tuesday I called back and was able to schedule a Wednesday appointment at 7:00 AM. Humberto arrived on time and took care of the problem in about 15 minutes. The torsion spring need more tension to balance the weight of the garage door. When he finished the adjustment the door was near neutral balance. He tested the door with the opener attached and it was again working with ease.
I gave a rating of B because I felt that this should have been checked the first time so that a call back would not have been necessary. However my experience with the company overall was really great. Everyone at the company was pleasant and professional at all times.

The reason I didn't complete the review is that you keep asking for the same stuff from the same people over and over. This job was done for me in 2010--about 2 years ago--and yet you keep sending me requests for reviews of this vendor.
PLEASE, start paying attention to the reviews you RECEIVE, so you won't keep asking users for the same reviews.

Called Joe Chavez past 5pm and Joe answered immediately. I explained to him that I had scraped the garage door with the top of my SUV and the some rollers popped out of the rail. He offered their emergency (75.00) but said he can also schedule someone for 730am next day which I did instead. Technician showed up on time and immediately began to work on the problem. He then ensured that the door closed and opened correctly and made other adjustments such as tightening the belt, bracing a broken panel (was hearing loud cracking noises prior) and greased the wheels. I would have paid the same amount just for them to come and do the repair on the cracked panel.
He also provided an estimate for a new door (at my request) and comparably speaking, they are competitive with the big box stores. Joe's estimate includes installation + lifetime warranty. The Tech said that my door is good for a couple more years though. There was no pressure to buy and felt I was receiving an honest opinion.
I would highly recommend Joe's service to my friends & neighbors.

Provided the requested service quickly and efficiently.  Bonus that this occured same day on a weekend.

He came out and did the work and said nothing additional needed to be done.

Service was timely, professional and would use them again.

The service provider did a full tune-up, recommended some best practices to keep the door in tip top shape, and was very pleasant

Friendly workman showed up on time, performed the service efficiently.

Great service and great workmanship. Couldn't believe someone came and did the job within 11/2 hours of our phone call.