The Planet Stone Global Corporation

They were courteous. They were clean. They responded to my concerns. Their pricing and their availability of stone they were offering us is what stood out to me.

Wonderful. Planet Stone has a vast selection, from various vendors. Has samples that are handy enough to give you a good idea on how the countertop is going to look. No pressure and Karen was awesome to work with. Great price as well. Was very happy with how the countertops came out and more importantly the price that I paid!

All went well. Planet Stone arranged the delivery and purchase of the 2 slabs of granite we selected from Arizona Tile to the factory where Planet Stone fabricated the counter tops.

We signed a contract with Planet Stone to deliver a particular set of countertops. We payed our deposit, and had the measurements done.Since then, it has been nothing but run-around from them. First, we were told that the installation could not be done in the time frame promised. Then, after two dozen phone calls that mostly went unreturned, now we are informed that they do not have the quartz promised and cannot get it. They have offered to do the job with a (very different) color, and promise to have it done a week later than originally promised.So the contract has not been honored in any way--they cannot deliver what they promised, when they promised. If they did not have the quartz they should not have signed a contract to deliver it. We have been treated badly, unacceptably, in fact, considering the thousands of dollars the job will cost.

They did a good job, board look great.

Everything turned out great. They did my bathroom and kitchen counter tops.

Project overview: Because of my past several years' experience with Angie's list, I decided to act as my own contractor for a galley kitchen remodel. The project involved demolishing an existing Spanish tile countertop and backsplash, installing a new countertop, sink and stovetop and tiling a new backsplash. I decided the trades we would need were plumbing, electrical, wall & plaster, countertop & tile. We could have combined countertop and tile, but ultimately split it to two vendors. I gave myself a week to turn the entire project, from unhooking the plumbing to being ready to cook in the new kitchen. I'll start this and the other vendor reviews for this project by saying that the overall experience was great. The project delivered on time, on budget, and with the help and support of the vendors and my wife/project creative - with awesome results. Of course it was filled with problems, as any multi-vendor, complex, sequenced project is... but armed with the Angie's List member community's excellent guidance and shared experience, I was confident in my vendor selection and that they would perform - because the community is watching. That is SO awesome!!! I've owned a home for 40 years and am thrilled that today - with Angie's list - it is possible to do projects like ours (mid size, medium complexity) without paying an extra 30%-50% to a middleman. A note to the contractors... you can bring a lot to the table on larger scale endeavors, but, like doing your taxes, using technology and the internet, the small to medium size project is now firmly in the hands of anyone who is willing to be smart, diligent and patient. Planet Stone - countertop As we learned, Caesar Stone is not a material but a brand, and in fact, we used another brand of quarts manufactured stone in our final selection of countertop. We went to Planet Stone's showroom to select the color, material and define the project in detail with my wife/project creative in the lead. We met Juan Pablo (JP) who walked us through the options. As in several of the other reviews I saw, there was a questions as to whether a single slab or two would be required. Having read the others' comments who were faced with a countertop that was on the edge of needing two slabs, I was able to discuss seams and options with JP... I was also able to discuss and confirm the sequence of install, which confirmed my understanding that I would probably need to purchase the sink and give it to the vendor so they could be exact in their cutout - as the sink was to mount under the countertop. JP provided a proposal with a contingency for a second slab, which satisfied my desire to understand the exact implication. To resolve the question, JP came to the house to measure, confirm the slab issue and to make a template of our shaped counters (made with wood strips to allow the shop to cut the patterns of the counter exactly). I timed the sink delivery with his visit so he could take it back to the shop when he came by to measure. On install day, the crew arrived as per the schedule. They appreciated the fact that we had brought in the plumber the day prior to uninstall the cooktop and all plumbing for the sink. They put up plastic barriers and paper to protect the rest of the house from the demolition and install dust. The crew was knowledgeable and professional. They came to me to ask about several issues that came up, not expecting me to solve a problem, but to select from the options they presented. They did a great job, were diligent and cleaned up after. The crew lead, Oscar, had a good sense of humor and as I found with most of the trades on the project, by giving them respect, really seemed to care about the work they were doing. Only negative: I gave Planet Stone a B on responsiveness. This is a mild but deserved criticism. My project manager, Juan Pablo was great, the install team and the team lead Oscar were great, but Planet Stone has some communication challenges in the front office. On two occasions in the process and coordination, JP said they would call with a schedule confirmation, but they did not. When I followed up with them, they had the information straight, but did not communicate to me - important things like the install date and time... Getting the back office and the front line to communicate with each other and with the customer is challenging for many businesses. Planet Stone is not a small outfit and they have a lot going on... They need a bit of communications responsiveness upgrade in the office to match the quality of the sales and field teams. I pass this on in the review to encourage them and to let my neighbors know that they need to take the lead in follow through on office details and schedules. Bottom Line: Great advice and direction, great options, great account lead, very fair pricing, solid install team, good product, service and delivery... It is easy for me to recommend Planet Stone for your project...

It went great ! Their reviews on Angie's list were really good. I was hesitant to use someone I didn't know and was independent because of the deposit I'd have leave, though I try to use the smaller suppliers always. I went to their showroom in Sun Valley ( LA) I had my measurements, and picked out the quartz. Alejandra wrote the estimate with all the details and told me that possibly we cold do it one slab, saving me approx. $900. They them came to my place and measured and got back to me later that week and said yes they could do it with 2 seams > I really appreciated that because there's no way I would ever know if it could or couldn't be done in 1 or 2 pieces. The install was scheduled for only 7 days away ! The installers came and did a super clean professional job. I would recommend them to anyone !

They were friendly, easy to work with, on time, reasonably priced and really took care of their workmanship.

Mr Jorge Arroyo helped us with our estimate, and answering all our questions, even on Saturday afternoon. He was very patient and professional. Ivan, who did the measurement, was friendly and accurate giving us more advice. Two gentlemen who installed did a great job, the cared about all details of leveling and precision in all corners and was very clean after they finished. Took 5 days after measurements, one day installation. My family is happy with our new kitchen look. Thanks!

I selected Planet Stone based upon reviews on Angie's List. I am very happy with the results. My kitchen looks great. I used Cambria for the countertop and backsplash. The bathroom and fireplace were done in pre-fab black granite. Both turned out much better than I would have expected. Jesus did the bathroom and fireplace and he was terrific!! The "B" in punctuality is because on one of the days they were supposed to be here they never showed up and I never received a phone call. When I finally called then they told me they left a message at the wrong number. My next project will be my master bathroom and I will definitely use Planet Stone again.

Planet Stone was amazing and had amazing prices. Less expensive than home depot quoted and were able to get the exact quartz that I wanted (home depot did not offer it). I also loved how responsive they were. I would send an email and get a response within an hour, even on the weekend! They were very patient with my many questions. They came and measured and one week later the countertops were installed. Great company, will be using them again.

Got several estimates, planet was the most competitive. Charges were clearly prestated. Finished work was as described.

I actually contracted them for work in my mom's home. The date and cost are a guess. I gave all of the paperwork to my mom. The actual work went well. They showed up in the morning and were finished in one day. The final product is just what my mother wanted. I only gave them a B because communication was not good.

This is where to go if you value price over customer service. If you're looking for engineered stone they offer the same brands as the big box stores for almost $10 sq/ft cheaper. That price comes at a lack of organization and speed. After driving out to the store (where we waited for 25 minutes in the empty showroom for someone to help us) it took over a week to schedule the measurement. And it would have been longer had I not called to follow up. I got the "Oh, I was just about to call you." After the measurements were completed (and deposit and first payment had already been made) it took 11 days before they could install it (far longer than the 4-5 days they list on the website). The only time they called me proactively was when they wanted to be paid (even though I already had paid them). The day before the scheduled installation they called to ask (for the 4th time) which stone I chose. I wasn't surprised when they called me later in the day to say the stone wouldn't be ready for my scheduled installation. They did tell me they would send me a cutting board for my inconvenience (yay?) but of course that never materialized. When it came to installation, the guys were on time, professional, and did a great job. No complaints at all with the installation or final product. SHORT VERSION: Good quality, good price, but slow and disorganized

Planet Stone was easy to work with and the product is great and scheduling easy. My only problem was with installation. They were messy and seemed to rush. I was not given any instructions on clearing drawers and shelves until they arrived. After installation I found a vent cover to my new microwave on top of the refrigerator. Although they had a large shop vac, my drawers and shelves were full of tiny pebbles and dust as well as my floors. My driveway was littered with debris and white powder. The countertops are beautiful but the clean up is a nightmare.

Planet Stone received 3 strikes during my visit there yesterday: 1) Before visiting the showroom, we called to verify that they have samples of silestone for us to take home and match tile to. This was not the case when we arrived as they only had a few of the patterns on hand (person on phone made it sound like they had samples of all patterns) 2) Additionally, I did my research, even priced out countertops using their estimator on their website, it was off by over 50% (online estimated ~$2500, in store estimated over $4k). This is because we need 49 square feet of material, and the slabs come in 45 square foot slabs, therefore we need material from 2 slabs. The end result is they make you pay for the "waste", even though it is almost an entire slab. On top of that, their site (one of them, they operate many different sites that look different but are owned by the same company) advertised a sale on the particular silestone we wanted, in their show room we were given a tough time to get the price they advertised. I mentioned to the salesperson that the online estimator was so significantly off, he responded "well, it's only an estimator." That sounds like a pretty useless (and deceiving) estimator if it's off by almost a factor of 2. 3) Additionally, with the "sale" price, they refused to accept the Angie's List 5% discount, despite having no terms and conditions on the sale advertisement or the coupon on Angie's List. This is blatant misrepresentation on their part. I am very disappointed, because after I found their website and the positive reviews on Angie's List, I thought my search for countertops was over... I was wrong. It was too good to be true. Avoid Planet Stone -- they are incredibly unprofessional and unethical.

Slow on getting back with critical information to move forward with job and lacked thoroughness to get complete work done. Estimate not accurate. Had work done by another party.

A very easy company to work with. Alejandra's professionalism is unlike anyone else's we met with about prefab granite. She showed us their inventory, took our measurements, figured out the approximate cost based on our measurements while we sat there, gave us a printed estimate, and arranged a time for someone to come to our house and measure. When it turned out that our measurements were incorrect, she lowered the price without being asked. She also gave us the Angie's List discount without any hassle at all. We liked that you know the price upfront. Their installation crew was very good, and the granite looks beautiful. When we need granite again, we'll not go anywhere else.

They did an excellent and very reliable. Scheduling was quick and efficient.

I love this company, their counters are stunning. We chose two slabs from a granite yard the recommended and had them cut them. They charged exactly what we expected. But use them with the following understanding, it will take much longer longer than your estimate. Once they started the demo they only came once every three or four days. so the three day job took two full weeks. As a contractor myself, I think they are doing the old trick where they start as many jobs as possible to get them "locked in" then work at which ever one complains the most. But their work, quality and result are stunning! So just accept it will take awhile, and enjoy what you get for a fraction of the price of big stores.

This is hands down one of the best stone providers in the LA area. They are super accomodating, professional, and knowledgeable. I contacted them by phone before driving there about fabricating two large pieces of marble tile for a ledge in our shower. I needed two somewhat odd sized pieces- long and thin (42" and 32" long by 5" wide) fabricated. They told me no problem, to come in and gave me an approximate price by phone ($80 each). They said they always have remnant pieces left over from larger jobs. I came in on a Friday morning, gave them the measurements and an hour later, I left with two beautiful pieces of stone for our bathroom. I would highly recommend this group. In fact, I wish I had known of them earlier. I will definitely be back for any remodeling involving stone.

Great price, almost 1/2 of what Lowes quoted! On time, cleaned up. my one negative comment is they were suppose to cut a couple of trivets and "cutting board" Did not do it ahead of time. Took material with them to do. Never heard from them. Called and left voicemails several times and emailed. No response.

The installation went very well, everyone I worked with at Plant Stone seemed to like their job and took pride in their work. Alejandra was very helpful and very knowledgeable and I appreciated all her help.

It went very well, they accepted Angie's list cupon (5%), the gave me a great price. they were very innnovative in working around problems ( I had many of them) The Supervisor (Ulyses) is amazing, he is a smart working machine, came in at 11AM, was out at 5:00 without a break. They are definatly the best.