Pacific West Tree Care Inc

They both stood me up, waited all day, didn’t show up.

1) The arborist came out to inspect our Modesto Ash tree. He said it was dead and should be removed. We made a second appointment to remove that tree and one other dead tree, and to trim other trees as needed to remove dead branches or those touching the garage. He also provided advice about choosing a replacement tree. 2) Three workmen came out and did an excellent job. They were prompt and polite, worked quickly, and cleaned up everything. They cut down the Modesto Ash and ground away the stump; now it looks as though no tree was ever there. They pointed out another small dead tree, which we agreed to have them remove (at no additional charge). The consultation fee was credited toward the total price, which was reasonable. Again, they did an excellent job.

Alex would not even bid the job! Maybe because I told him that I was asking for bids from other contractors. Maybe because I wanted to be on-site for the project so I could help manage what needed to be done. I was very disappointed.

He came out for an estimate. Acted disinterested. Told him I mainly wanted a palm tree cutting service. Also said it could expand to a weekly maintenance for the entire yard. He was to get back to me with numbers. All he really wanted to do is send a few guys out for a few hours to blow the yard. He acted like he had high Palm tree cutters, but I don’t think he did because when I asked if he had the proper equipment to climb, he looked bewildered, then haltingly said yes. He promised an estimate but never sent one over. .

Great! Once I placed a request, my phone rang and they were out there a few hours later.

Did not receive a call from them. Still waiting.

They were right on time, friendly, knowledgeable and professional, and were very neat.

In 2017 we hired Pacific West Tree Care to trim three trees, including an enormous jacaranda. We were happy enough with their service that we hired them again this year to trim our crape myrtle. I was stunned by the lack of professionalism this time. First we scheduled a time for them to come to the house and give us a quote. They canceled at the last minute. Instead we sent them pictures of the tree and got a quote via email. We scheduled the work on a Friday. I took the entire day off and waited for them... and waited. Eventually I got a call saying their truck had broken down and they were waiting for someone to fix it. They weren't sure they would make it to our house but said they would call within 45 minutes to let me know. No call, so I called them and was told they would not come that day. We rescheduled for two weeks later but they decided to show up on an entirely different day without an appointment. They called and left a message minutes before showing up at our house. We were out of town but our dog-sitter was home when they arrived and she didn't know what to do. She was reluctant to let strangers into the house without our knowledge. In the end she let them in but she was very nervous about it. They did trim our tree, but not way we wanted - the shape is wrong. We called and asked if they would come and fix the tree on the day they were actually scheduled to come. They said they would call back, but never did. Now we have to hire someone else to fix the job.

Went perfectly. They came at 7AM and were done and cleaned up by noon.

Did not use. They were not available when I needed them.

I was pretty happy with the estimates PWT gave me and the work they performed for Job #1 back in May. They trimmed some of my very tall, evil ficus trees, and then they removed a full-grown Tree of Heaven, treating the stump, all for a total of $470. I felt like I'd gotten my money's worth. But the price of this most recent job was extremely unsatisfactory. When they originally came out to give me an estimate for removing my cactus, it was $400. I figured it was worth it for dealing with all the prickly spines. When I called to schedule the work, it turned out they couldn't do it for almost 3 weeks. I discovered I needed it done sooner because the cactus was keeping me from pruning some other plants. So, I went ahead and cut off all of the cactus "paddles" myself, leaving the short stump. It took me hours over the next 3 weeks, and I filled 3 heavy green bins with cuttings. Before PWT came out, I told the administrator that I'd done most of the work already and that they'd need to reassess the price. They didn't. Instead, the work guys came out and, 20 minutes later, they were done. It was super quick. PWT *still* charged me $400 dollars! I called and complained, but all they took off the invoice was $50. I should have canceled the service and made them come out to give another estimate. Given the lack of customer service on this job, I probably won't use them again.

It went very well. The crew was on time and conscientious about protecting my home and yard as they removed 3 very mature trees and replaced two of them. Alex was very helpful in tree selection and placement. They cleaned all debris and left the yard in good shape. I would hire them again.

Excellent. Very quick response time. Very professional. Very happy with job. Would definitely hire again.

It went well, they arrived on time and did a good job, will hire again if needed.

It was very easy for me. They came and gave me a bid, they came back with all of their equipment and did the job and cleaned up thoroughly. I appreciate dealing with such professional people as this was a big job and something I was nervous about.

The three-man crew was very professional and cleaned up very well after they were finished. They had the best equipment for the job, bucket lift truck, pulleys and ropes, chain saws, stump grinder, awesome tree-eating machine, the works.

They are a little bit pricey but they do a good job.

Alex returned my call quickly and came out to give us an estimate for pruning our citrus trees. He also managed to schedule our appointment for tree trimming very quickly, which I appreciated as I knew the citrus trees were going to be blooming soon. The work crew was very professional and also very pleasant. They really knew what they were doing! They also did a great job of cleaning up afterwards. The price was a tiny bit higher than the one I received from another company last year, but very much in the ball park, especially since they did such a good job. I will definitely be calling Alex and his crew the next time I need to have trees trimmed.

Tree removal and clean up was excellent. The only reason they received grade of B was due to lack of communication. As a home owner I would have appreciated to know they needed to dismantle part of my fence for easier work access. After they left I took a closer look at the fence and noticed one screw missing from the bottom fence bracket. Since I wasn't present when the fence was dismantled it's my word against theirs that the screw wasn't originally in place. I emailed the company with my comments on their work and hope they will consider using it constructively for future client work.

Alex Medina was extremely knowledgeable and very helpful. And though the price is a bit high, he is a certified arborist which is what we were looking for. We didn’t want someone merely showing to with a chainsaw and hacking away. Very happy with results and just got another bid from his company.

BAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It went flawlessly, and so quickly! They were at the house around 8:00 in the morning and by noon the huge towering pine tree was down and everything was cleaned up. They only had four guys on the job site but everyone knew just what to do and quickly went about their business.

I can't comment on the actual work done because we didn't get that far. What I can comment on is how they lack professionalism and decent courtesy. We had a 1:00 appointment that we had to move our schedules around to accommodate........ at 2:30 I finally reach out only to find out that they were not coming. No apology...... just, unfortunately we can't come today but we can reschedule you for next Wednesday..blah blah. I understand completely that things come up as people need to reschedule all the time......what I do expect is a tad bit of courtesy that could easily have been applied here by simply picking up the phone to let us know that they weren't coming. I don't think that's asking too much. No show = no business.

They are very professional, respectful to us and our property as if it was their own, they also worked with clockwork precision and safety. They were very efficient and clean up with excellent. I would recommend them to anyone. I even recommended them to my neighbors.

They were very professional. They cleaned up really well afterwards. No signs of anything left.