D & S Termite and Pest Control

Poorly. I didn’t know until I started to paint the exterior just how poorly it has gone. I had a good experience with the repairs guy, the tenters arrived on time and I guessed that went well. My issue is that I was supervising renovations on the property when the subterranean technicians supposedly completed their job. Not even the plumbers who were working on the main line underneath the house could verify that the exterminator had been there to deal with the subterranean treatment. I called to express my concern and the woman in the office was neither pleasant, nor helpful and insisted that if the tech reported he did the job, thank it was done. This was in November 2019 shortly after I closed escrow and before I moved in. Fast forward to March 2021, 16 months later. I was prepping the exterior of the home to be painted and discovered large portions of termite damage. Having the issues I had reported to the company via written complaint not acknowledged as well, I called Orkin. A tech came out and did a free estimate with photos (something D&S Termite never did), and told me it looked very unlikely that any subterranean treatment was done considering there was no sign of trenching. Now I have to pay AGAIN for subterranean treatment because they are clearly signs of active mud tunnels and damage. Not happy then. Not happy now.

Willful Disregard We just had the house tented for termites. We call D&S because they did a great job 15+ years before. They were not the cheapest, but we went with them because of the good previous work. The sale person was on time and professional. It went downhill from there. D&S is not the same company. I’m still having a hard time comprehending the willful disregard for our safety and our property and unprofessionalism during and after the work. The list is long but will keep it down to a few highlights. 1-They had no Corvid protocols in place, 2- Pull several plants up by the roots and threw them over the bank 3- Broke over 50 tiles on the roof 4- Remove gutters and left them hanging 5- Damaged the new solar system. 6- Two works used the bathroom, peed on the floor and wall, and did not flush the toilet. They have no customer service and no sorry. I wish I were exaggerating. There are so many other companies that use someone else.

Everything went the way it should have. Got loads of information and a very professional tech. that came out and explained what to do and not to do. I would call on them again and again if I needed to . Five Stars

it went well satisfied with company staff was very nice & friendly

The inspection person was professional and thorough. He was helpful in recommending the level of service we needed, suggesting that spot treatment of affected areas would be sufficient to control termites for the next several years. The treatment itself was done promptly and without inconvenience to us.

Local, friendly, competitively priced

Jason came out to my dad's house, was very understanding, kind and professional. He did a great job of explaining what he was planning to do for my dad's house. We are now using their monthly service.

They did a fine job. They came out, did their work, cleaned up, and left. The best part of my experience was the efficiency of them. They came in and get it. There really wasn’t a bad experience. They were careful about stepping on the plants and stuff. They were very courteous. They were recommended to us by some people and I think they were on Angie’s List too. Their responsiveness was good. They got out there pretty fast. They were right on-time.

Fumigation crew arrived at designated time. Very polite, very professional. As the gas had been turned off as necessary for fumigating, the worker reminded me to phone SDG&E to schedule the gas to be turned back on. They tented the house, explained that some plants right next to house would be stressed during the fumigation but they would come back with extra watering. They Tented the house taking care not to damage any tiles on roof. Fumigation was a 3 day event and on the 3rd day they returned and removed the tent, aired out the house and posted a form on front door that house was safe to enter. They next day they started work on the wood repair which was a big job because there was a lot of damage from the termites and wood fungus. That took 3 days. I purchase some paint to match the rest of the fascia wood and they were kind enough to paint the new wood so it matched. That was nice cause it is a 2 story house. They didn't charge me extra to paint. D&S is one of a few companies that do their own fumigation work so I think the price was better. Also, I liked the D&S inspector, Mike Saunders, who inspected the house and wrote up the report. Also, the D&S crew did the wood repair. I know that some companies farm that out to others. I am very satisfied with the quality of their work.

They were very efficient and professional. Estimates for various options were given and explained.