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Vital Restoration

Founded 2004 • With Angi since July 2005


(23) Verified Reviews

Business Details

Phone Number


6 South Linden Ave. Unit #9

South San Francisco, CA 94080


24 HR. EMERGENCY SERVICES & OPERATING 365 DAYS A YEAR -----CERTIFICATION----- The Clean Trust (Formally IICRC) Certified Frim #119249, Trauma Scene Waste Management Practitioner ID# TSW 329, US EPA Lead-Safe Certified Firm #NAT-22167-1, Business License #100793 -----REVIEWS----- Better Business Bureau Member Since 2007 Grade A+, Yelp 5 Stars -----BUSINESS-----18 Employees, Fleet of Service Vehicles, The Clean Trust Certified Technicians using Ultra Modern Equipment, Use sub-contractors infrequently, however we have a database of reliable partners we recommend -----BILLING----- We offer FREE Estimates Monday - Friday from 9AM - 4PM, Cost is determined based on services provided, Billing is processed after Customer certifies the job is completed & satisfied, We offer affordable interest free payment plans. -----COST EFFECTIVE-----We are not only dedicated to being the greatest service company available, but also making sure the costs are at least 20% below the industry standard. We want to be sure your troubles are not compounded after an unforeseen damage to your property by an inflated invoice. Although we may meet you for the first time on the worst day of your life, we will do whatever it takes to quickly turn a chaotic circumstance into a situation in which you have a plan in place to restore your property to its pre-loss condition. -----CONTACT US----- You may contact us by e-mail, fax, telephone or call our toll free number 1(855) 3 - RESTORE...

Verified Reviews

A few reviews for this pro...


Peggy E.

Service was prompt, thorough, courteous.

Description of Work
Remediation after flooding from a broken water pipe

Category water damage restoration,mold removal



James S.

Vital Restoration is a quality outfit. From the person who answered the phone to the workers who came out to dip the job, everyone I spoke to was courteous and professional. I had some old water damage that had become moldy and needed to be taken care of. Vital had someone out to give me an estimate within an hour. We scheduled the job right there on the spot. I got my dates mixed up scheduled it a day earlier than I thought and they accommodated me. They showed up at the time they said they would and got started right away. The two workers worked quickly and thoroughly and were done in just a few hours. I highly recommend this company.

Description of Work
Mold Remediation

Category water damage restoration,mold removal



lisa M.

The entire process was almost painless. I was met at 5AM by a knowledgeable engineer who got to work immediately. He was met by two others soon after and they did not stop moving furniture, removing excess water and setting up drying equipment until the afternoon. Restoration 9-1-1 was pleasant, professional and courteous every time they were on site. The inside staff handled the insurance claims and process without much needed from either tenant. I would use them again and have recommended to others.

Description of Work
Contained and removed excess water from all areas of a 2-unit (3 story) condo. Then dried and repaired/replaced the walls, ceiling and floors of affected areas.

Category water damage restoration



Sam D.

The supply hose from the toilet downstairs broke and came up loose and was spraying water in the house all day. So, when we came to the house, there was water in the entire apartment. They came right away, sucked all the water out and then brought in all these machines, the humidifiers and blowers. They ran for about 4 days and the apartment was like being in Arizona. It was hot and dry. We moved upstairs, we couldn't stay down there because it was 90 degrees and no humidity. But, we haven't had any problems with mold so it worked. They didn't have to do any construction, whereas, my girlfriend's sister had a flood in her apartment and she didn't do this, so they had to replace half the sheet-rock, when they could have just soaked it up like a sponge. It was covered by insurance and they gave us all the paperwork.

Description of Work
We had a flood and used Vital Restoration for restoration. They came in with their machines and dried out our basement apartment so we wouldn't get mold.

Category water damage restoration



Paula P.

Their rep observed the water damage under my kitchen sink and sent me an estimate. Their workers arrived on time to remove the water damaged cabinetry, taking extreme precuations over the possiility of mold. It turned out there was no mold, but they removed all the supporting framework beneath the sink> It turned out they didn't do restoration work, but told me they had a contractor they worked with and would have him contact me. This was on a Friday morning. Later we noticed that the sink was "sinking" due to the lack of any support beneath it. We called them and they sent over one of the demolition guys who braced it with a two by two. It turned out their regular contractor was busy, and they recommended another guy who came by, looked over the job, and gave me an estimate of almost $4,500 to restore the boxworks behind the intact cabinet doors. I later had an independent contractor do the repair work for approximately $1400. I felt like they viewed their part of the job as complete, and were disinterested in my satisfaction about the entire repair job, which they should have seeen through to completion.

Description of Work

Category water damage restoration

Service Provider Response

Dear , My name is Sal Vitalie and I am the owner. We appreciate your feedback and sorry for the inconvenience & frustration we may have caused you. I would like the opportunity to apologize to you personally in regards to this matter. Your experience is not typical of the excellent customer service we are known to provide. After speaking with you, I will be able to ensure our company remedies this matter immediately and no other customers are to share your experience. Please contact me directly on my cell phone (650) 333 - 4008. Sincerely, Sal Vitalie


john S.

The estimator, Skip arrived as scheduled, was able to quickly assess the situation, gave a rough estimate and committed to a formal quote that evening and a team the next morning if we needed it, even though we were heading into the New Year holiday.The quote was right in the middle of the range offered and the team was on site exactly when they said they would be. The technicians worked quickly and efficiently, got the area contained, opened up, inspected for mold and additional damage, cleaned and wiped down, and had dryers in place by early afternoon the same day. After a couple of days of drying, the area was ready for repairs. The process was handled extremely effectively and the third party industrial hygienist who did the routine mold test, was complementary on the quality of the work. The most important aspect of 911's response was how Skip handled the resident of the unit. She was very anxious about the possibility of mold, and the other restoration company we got a quote from played up those fears, in effect putting her in near hysterics. In dramatic contrast, Skip and Restoration 911 calmed her, explaining that this situation had none of the signs of mold, that the leak was clean water and the quick response would make mold very unlikely but they was carefully inspect the area and inform her if any issue was detected. Finally they would treat the area with fungicide to ensure no follow-on growth. Where 911 could have taken advantage of the obvious opportunity to increase its billing by simply allowing the resident's imagination go wild, Skip and team showed ethical and responsible behavior. They did the right thing. We have complete trust in 911 and have since hired them for another water incident in the building, with similar positive results.

Description of Work
Restoration 911 was called to deal with damage from a water leak that occurred between floors in a multi-unit building. The leak was a single, clean water event but did soak the ceiling insulation, joists, and drywall of the unit below.

Category water damage restoration

Service Provider Response

Member, we are thankful you chose our company to support you during this difficult time and we met your expectations. We greatly appreciate your high recommendation!



They were very helpful and showed up on time. I would recommend them to others.

Description of Work
They helped us dry up an area of water damage in our kitchen.

Category basement waterproofing

Service Provider Response

Thank you for business, it was a pleasure working with you!


Elizabeth R.

Very good service. Rep came to the house! took time looking at the situation, returned with a colleague who had experience without houses on work days, crews arrived on time & worked quickly & cleaned up.

Description of Work
Cleaned out basement that was flooded by break in sewage pipe. Disinfected & dried.

Category water damage restoration,basement waterproofing,sewer cleaning

Service Provider Response

Thank you for the great report! We are happy to be of service.


Alexander J.

They gave me a rough estimate and they said the amount would be between $3000 and $5000. They said they will have to first look up the walls and see the extent of the damage. They will have to see what’s on the inside. Overall they were pretty good. They suggested some alternatives to make sure that it doesn’t get worse and it shouldn’t happen again. They were pretty good. They sort of told me when they could do the work. I decided not to go ahead with them because I decided to do an entire remodel. I plan to pull down all the drywall and everything. I will use their services again in the future.

Description of Work
I got an estimate from Restoration 9-1-1. I did not use their services. They came out in January to give me the estimate. I had bought a house that had water damage already and so they gave me an estimate as to what it would take to fix it.

Category water damage restoration

Service Provider Response

Even though you decided on a different route, we are glad you still appreciated our service visit. Thanks again for the recommendation!


Stephanie K.

I emailed the company through Angie's List and had a response within an hour. Jimmy contacted me to schedule a consultation for the next morning. Skip came out, was very punctual, and proceeded to tell me his initial thoughts on what might be going on with this building. He said his crew could come out and sanitize the building, removing any and all aspects of the 'old house' smell. The crew came out first thing Monday morning, they tested the structure, completely sanitized the building from roof to floor and left the place smelling better than brand new. Seriously, my own house isn't that clean, LOL. I didn't realize they were coming that quickly and we had moved some gardening items in the building over the weekend. They moved all of the stuff out in nice, neat piles (in the shade, I might add, so it wouldn't get too hot or melt), and left their brochure/cards noting when they arrived, when they left, and where I could contact them if I had any questions. I received an invoice the next morning from Jimmy. I would absolutely call Restoration 9-1-1 for ANY need of this or any kind that they service. Heck, for the amazing job they did, I might have to find a reason for them to come back. They are wonderful!

Description of Work
I asked them to inspect an attached cottage (formerly used as a shed) and see why it always smelled like mildew and old house smell. I wanted to know if there was mold present, and I wanted the structure 'sanitized'.

Category mold removal

Service Provider Response

Thank you so much for all of your supportive words! We are proud to continue providing excellent service. It was certainly a pleasure to work with you!

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Eco-Friendly Accreditations
    Payment Options
    American Express, Check, MasterCard, Visa
    Senior Discount
    Emergency Service

    Services Offered

    -----COMMERCIAL & RESIDENTIAL----- Water Mitigation (structure drying), Fire/ Smoke Damage Clean Up, Pack in moving & storage, Contents & Furniture Restoration, House-wide Cleaning, Mold Remediation, Duct Cleaning, Post Construction Cleaning, Sewage Clean Up & Sanitizing, Crime Scene & Trauma Clean Up, Hazmat Clean Up.

    Services Not Offered

    Asbestos Abatement, General Contractor, Radioactive Materials Clean-up & Carpet Sales.

    Frequently Asked Questions & Answers about Vital Restoration

    How is Vital Restoration overall rated?

    Vital Restoration is currently rated 4.8 overall out of 5.

    What days are Vital Restoration open?

    Vital Restoration is open:

    Sunday: 12:00 AM - 12:00 AM

    Monday: 12:00 AM - 12:00 AM

    Tuesday: 12:00 AM - 12:00 AM

    Wednesday: 12:00 AM - 12:00 AM

    Thursday: 12:00 AM - 12:00 AM

    Friday: 12:00 AM - 12:00 AM

    Saturday: 12:00 AM - 12:00 AM

    What payment options does Vital Restoration provide

    Vital Restoration accepts the following forms of payment: American Express, Check, MasterCard, Visa

    Does Vital Restoration offer free estimates?

    Yes, Vital Restoration offers free project estimates.

    Does Vital Restoration offer eco-friendly accreditations?

    Yes, Vital Restoration offers eco-friendly accreditations.

    Does Vital Restoration offer a senior discount?

    No, Vital Restoration does not offer a senior discount.

    Does Vital Restoration offer emergency services?

    Yes, Vital Restoration offers emergency services.

    Are warranties offered by Vital Restoration?

    Yes, Vital Restoration offers warranties.

    What services does Vital Restoration offer?

    Vital Restoration offers the following services: -----COMMERCIAL & RESIDENTIAL----- Water Mitigation (structure drying), Fire/ Smoke Damage Clean Up, Pack in moving & storage, Contents & Furniture Restoration, House-wide Cleaning, Mold Remediation, Duct Cleaning, Post Construction Cleaning, Sewage Clean Up & Sanitizing, Crime Scene & Trauma Clean Up, Hazmat Clean Up.

    Are there any services Vital Restoration does not offer?

    Asbestos Abatement, General Contractor, Radioactive Materials Clean-up & Carpet Sales.