Onelawn

Perfectly.could not have been better. Recommend them highly!!!

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We want to make it clear that we are happy with the product and installation, we believe we were deceived by the company regarding their post installation service.

Three years ago when we renovated our backyard, we interviewed and got estimates from seven or eight companies installing artificial grass. We have a very small back yard with a pool in the middle. Although we preferred the “grass” appearance of another company we chose Onelawn because their installation technique involved the use of bender board at the edge of the “grass”. This was important to us because we wanted to retain a couple feet of planting area around the perimeter. With only about three feet of “grass” on either side of the pool, we were concerned about wearing a track. Our salesperson assured us that Onelawn would provide mechanical service after installation to groom the “grass” if it became crushed. Since he did not advise us that there would be cost for this service, we assumed - or he implied - that it would be a courtesy. This impression was reinforced by Onelawn salespersons at various home shows and festivals where we enthused about our love of the product. Mentioning that one area has matted from walking behind our house, we were advised to call the company. As in, “just give us a call, we’ll send somebody out”. At no time did any of these people say that there would be a charge for this service.

Now, three years after installation we called Onelawn for service. The appointment was made. Only then did Jason inform me of the $250 charge as if it was an afterthought. A few days ago, my husband called Charles, our original salesman who confirmed the $250 charge because they “would have to send a crew”. Charles further stated that it is company policy to NOT inform customers of their maintenance fee. In fact, at time of sale, we were led to believe that the “grass” would be maintenance free. Charles had to know that a portion would become tracked down with our accessing the planting areas he included in the installation plan.

Four fifths of our backyard is still beautiful but we’ll have to live with the 3’ x 30’ section because $250 is an absurd amount for “a crew” to perform a couple minutes work when Onelawn could have the “crew” drop by when they are working in our area. This service would only take a few minutes if they were in the neighborhood.

In conclusion, the product is excellent, the installers were great and now three years after installation, we very happy with the appearance of our lawn except for this one portion.

We have recommended Onelawn to several people and usually stop by their booth at home shows to give testimonials to prospective customers. Incidentally, we have never written a negative review on Angie’s List but we now believe Onelawn was deceptive in its sale pitch because Charles could have not known that his product would not stand up to the necessary foot traffic in this area.

unknown

We received an estimate and were told we would have an installation date within 2 weeks. The Technician came and took the final measurements. The removal and installation took under two days. The crew was fast, efficient, very neat and very pleasant. They took the time to educate us about the maintenance needed. They made sure we were satisfied with the installation.

There were two things that I was a little unhappy with. The two weeks we were given for the installation turned into three with no contact from the company. After 2 or 3 phone calls, we reached the secretary who had to call us back and tell us the order had not come in yet. Then it took another week before an appointment for installation was scheduled. The installation crew was prompt and on time. But during the installation process they removed the sprinklers in the lawn and in the process disconnected the flower beds. We didn't realize this until the weather turned warm.

We are very pleased with the finished product. We keep getting compliments from the neighbors.

Site inspection was completed on day 1 and installation on day 2/3. There was an issue with lawn but resolved satisfactorily. Installers were very polite and capable. Cleaned up site upon completion and explained warranties and how to care for lawn. Feel like any issue that may arise will be resolved. Lawn looks great...my dog loves laying on it.

I love the lawn, it makes a big difference in the cleanliness. One Lawn - The Good Nature Co have a technologically different product compared to others. The one lawn artificial lawn allows for more drainage. It is like a real lawn and the dog does not have to worry about peeing on it.

I was very happy with the results.
They offer a range of artificial grasses, based on your budget. I was particularly impressed with their warranty on both the installation and the materials. Their crew arrived on time, completed the work in a single day, and cleaned up the area completely.
Photos of their completed work can be seen here:
http://photos.buberel.org/p218532999

George came out to measure on Sept 26. He was 30 min late with no phone call. He did call me once he got into the mobile home park and rudely asking which space I lived in. He was irritated that I would not let him into my house. I had a sick mother that did not want to be disturbed, plus was trying to cook dinner. I will say, he did measure in the rain, but wasn't happy doing it. Once he was done measuring he said it was getting too dark and that he would send me the estimate via my email address that night or no later than the next day. I still have not gotten my estimate. Onelawn has lost my respect and business.

They came when they said they were going to come, they did what I needed in one day, and the project was fine. It was a fairly unique product so I don't know how the price compares. We've had it in for a short time, but the quality seems good so far.

Another lady down the street had Onelawn put her turf in. I watched them do it and then called and asked the salesman to come out and talk to me.

Aaron, DeMarcus, and Jimmy arrived on time. They were very polite, and did a very professional job. I love my new grass.

They did excellent job. They were very professional and precise. They did a perfect job. they did it in a timely fashion. Their price was competitive.