Mr. Roofing Inc
About us
Mr. Roofing, was founded in 1989 by Miguel Rodriguez. A veteran of the roofing industry, Miguel immediately established an honest and fair roofing service that customers appreciated. Demand for his service had grown and he needed help. In 1998, Miguel formed a partnership with his son Carlos Rodriguez - at the time, a recent University of California at Berkeley graduate. Carlos had been working in a corporate environment for about a year after college and was recently promoted. However, when Miguel asked Carlos to join the company Carlos felt he couldn't turn his back on the family. The Mr. Roofing team is committed to a completely satisfied customer. Though not perfect, we try our best to deliver a good experience to our customers. More importantly, you can tell a company's commitment to customer service by their response to a question, concern, and/or compliment. Maria De Leon is in charge of appointments and scheduling. Her care and attention is appreciated by our customers. Eloisa Gallardo is our office manager and ensures that our paperwork process and business transactions are properly handled. Ricardo Molina, Mike Odynski, Omar Capulong, and Mitchel Silva are our project consultants; they listen to our customers needs and design a long term sustainable scope of work that will meet our customer's budget. Our project managers include Roberto Valerio, Jose Gutierrez, Nick Donofrio, and Carlos Rodriguez; their role is to coordinate the work and work crews to deliver a good production experience for our customers.
Business highlights
Services we offer
& attic insulation., & siding, Roofing, carpentry, chimney caps, clay tile, gutter cleaning, low slope roof systems, metal, roof cleaning, seamless gutters systems, shingles, single ply roof membrane, slate, solar grid tied integration, solar installation, solar panels, stone coated steel tile, wood shakes
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 2% | ||
| 4% | ||
| 0% | ||
| 0% |
Filter reviews by service
"Thank you for the opportunity to provide our service and we are delighted that we were able to help with your emergency service call!"
"Thank you for your time and sharing your experience of working with us. We appreciate the opportunity to serve you. We are happy to read your review and will share it with our team to celebrate their good work. We are grateful for your recommendation."
"Thank you for taking the time to share your experience in working with us. We appreciate the collaboration. You chose the best roof system for a flat roof and we are happy to read the kind words you shared about our team and their hard work."
"Thank you for trusting us with your roofing project! We are glad to read your review and your kind words. We are proud of our team and the way they execute our goal mission to take care of our customers!"
"We are very happy to read your review and especially that you are happy with the whole experience. Thank you for detailing the experience and our effort to give our clients the best service possible. You chose the best roof product for a flat roof architecture! Thank you for specifically mentioning Jose and his crew; we are proud of their hard work and excellent craftsmanship."
"Hello [Member Name Removed]; Thanks for sharing your review! You chose a great lifetime roof system for your flat roof replacement in San Francisco!"
"Thanks you for the review of our service, it is always helpful to share these reviews with our team. The 3 ply rubberized membrane and the tapered insulation system you chose will protect your home for a long time. Thanks again for the opportunity to replace your roof in [Member Location Removed]."
"Hello [Member Name Removed]; Which one of our Project Advisors met with you? We don't charge for estimates and you reviewed that you paid us $99 for an inspection. The only inspections we charge for are for roof inspections requested by realtors and that is $250 for a full report of the existing condition of the roof on a property. If one of my Project Advisors charged you I would like to know and discuss that with them. Which property did we provide an estimate for you? The one listed in your review is not listed in our database neither is your name. Is the estimate under a different name perhaps? I ask to make sure my Project Advisors are fulfilling our process. We have 10 weeks of backlog work and if our prices weren't competitive we wouldn't be as busy as we are."
"[Member Info Removed]; Thank you for letting us maintain your roof. Those simple maintenance projects help your roof and gutter system function properly."
"Thank you for recognizing the hard work and effort our team puts into all of our projects. We love sharing these reviews with our team to celebrate recognition by our valued clients. Thank you for keeping us in mind for future work also."
"Thank you for the opportunity to repair your roof in Daly City. It was a tricky situation and I am glad you trusted my recommendation."
Also, it was very hard to get a response from Mr. Roofing. It took nearly two weeks and two follow-ups to get a response from them.
"Hello [Member name removed]; Thank you for the opportunity to provide an estimate for you. I appreciate your feedback because it will allow me to refresh our project advisors training of best practices to take care of our prospective clients. It appears that our project advisor didn't have the opportunity to meet after your initial appointment. We encourage the follow up meeting to explain our recommendations - not all roof systems are the same. The danger is that a lost is lost in translation - not even I was born with a roofing manual in my head. Your comment "I have no idea why they are charging so much..." could have been clarified with the opportunity to meet. I looked at your estimate and our project advisor recommended the thermoplastic roof system with blown in insulation. The thermoplastic roof system is the best membrane for a flat roof. This system has a bigger initial investment than traditional roof systems but then you eliminate the life cycle cost of basic asphalt roofs. The blown in insulation is a good investment to help you with your energy costs. I apologize that it was hard to get our project advisor to respond. I will find out more about that because that is not acceptable and not how we have built our reputation for good service. I hope you have a good experience with the contractor you chose."
"Hello [Member name removed]; Thank you for your review and the opportunity to earn your business."
"Hello [Member's name removed]; Thank you for your review. We believe we are still performing great service and have received review to support that claim. What phone number did you call? We usually respond to voicemails within 1 business day at most. Our phone number is 650.872.3232. I will look at our records and follow up with you."
have been with them a long time. They are not a Union shop because the workers voted against it. They offer their workers
a package of benefits. Carlos is well informed with the roofing materials currently available and will be happy to review them with my son and I when we are ready to put a new roof down. My son is concerned that they are not a Union shop especially as they
will be working 3 floors above the ground. I was extremely impressed with Carlos and his knowledge and would like to work
work with him.
"Thank you for your review and the opportunity to provide an estimate for you. Rest assured that we have everything in place to provide you an honest, comprehensive, and qualified roofing experience. We have sent our crews to OSHA certified safety training, we have $2 million general liability coverage and a $1 million dollar excess coverage. We comply with local building requirements and ultimately we want to do what is best for you because we depend on referrals. When the time comes and you are ready to consider a roofing contractor I am happy to meet you and your son to see if we are the right contractor for you. Happy Easter!"
"Hello, Thank you for your review of our initial visit. We try our best to understand the situation to offer some solutions. That is why it is best to meet in person to avoid any miscommunication, unrealized expectations, and address possible unknown extra costs."
"Hello [member name removed]; Thank you for considering us for your project. We regret that the timeframe didn't work out this time, those December rains made things exciting around here! Hopefully you can consider us in the event you need further services."
I am picky and take the stewardship of my home seriously. I got three bids prior to embarking on my roof project. Mr. Roofing's bid was a bit less than the most expensive bid, and was the most detailed and explanatory . Ricardo, the estimator, arrived punctually at my home and spent lots of time explaining things to me, he also answered some questions via e-mail that helped me understand the process better. I found him to be very pleasant and professional. I received phone calls from the office manager and the project supervisor prior to my job, everything was explained, I received informational mailings and phone calls to remind me of the upcoming date. I appreciate the professional attention to detail. I was treated like my business was important to Mr. Roofing and Co.
Roberto and his crew arrived at the exact time they were due and got to work. The job took three days and they did a splendid job thanks to Roberto's diligence.. He told me "I am very picky". He is very much so and I really appreciate his attention to detail.
I am sure no one likes to spend money on a new roof, I'd much rather spend it in the kitchen or the bathroom. However, I feel relieved that when it starts raining, I will be in good stead thanks to Mr. Roofing, a really great local company. Thanks Roberto!
"Hello [name removed]; I am very excited to read your review because it describes our goal to provide an honest, comprehensive, and qualified service. I appreciate you taking the time to write in candid detail. Although we are not perfect, we strive to make sure our clients are happy with the experience and the final outcome."
"Hello [member name removed], Thank you for using Angie's List as a resource. Thank you for posting a review of our service, we depend on word of mouth referrals. I am glad to read that you had a good experience in working with us - that is our ultimate goal."
"[member name removed]; I am delighted to read your review because of the hard work we all put into achieving a completely satisfied client! Thank you for taking the time to write a review of our service because we depend on referrals. Thank you for trusting us with your roofing and skylight project, we are grateful for the opportunity."
"[member name removed]; Thank you for finding us on Angie's List and for awarding us your project. I appreciate your review and recommendation of our service. Thank your taking the time to let the rest of the community know how your experience went with us; we depend on our clients' referrals and reviews. Carlos Rodriguez"
"Thank you for the feedback and your review. I use information from all our reviews to train our staff. I am disappointed to read that we dropped the ball in your case. Our project advisors are good at honoring their commitment and I regret to read that we did not accomplish that in your case. Please accept my apology for my project advisor not following through on his word to contact you. That is not how we built our reputation as one of the best roofing and solar services in the San Francisco Bay Area. I have had a discussion with the person assigned to your project already to reinforce the training and tools we have in place for this not to occur. As the person in charge of our business I am more than happy to discuss this situation with you. I would love an opportunity to change your mind about the possibility of serving you in your roofing, solar, skylight, gutter and/or insulation needs. Please call me directly at 650.333.2405. Sincerely, Carlos Rodriguez"
Licensing
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FAQ
Contact Information
101 1st St, South San Francisco, CA 94080
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