California New York Express Movers

Don’t book CA-NY Express before reading this If you’re looking for a reliable moving company that does a good job, but also does right by its customers when they mess up, I sincerely recommend you keep looking. I am sure that sometimes CA-NY Express (also known as California New York Express Movers, and MoveEast) completes a move smoothly. That was not our experience, and chances are it won’t be yours. Things go wrong. And if they do on your move, please know that CA-NY Express will not hold itself accountable and will not make it right. Our move was understaffed — a clear misjudgment on the part of the mover, as we were very up front about our belongings and time frame. CA-NY Express assured us numerous times that their team would be able to pack and move us out by 4pm, which was our co-op regulated end time for all moves. Around 1pm, it became very clear to us that there was no way the job would be completed in time. We started to assist with the packing and were thankfully able to secure an extension on elevator use until 6pm. Even so, the movers ran out of time, and were not able to get our couch out before 6pm. The movers tried to call the main office, but no one picked up. We were offered zero alternatives or solutions (like sending a truck the next day, etc). We left NYC that night and had to pay someone to remove the couch (which they were able to do no problem) and dispose of it. So we lost our couch. We liked it a lot. It was an expensive ($XXXX), long-term purchase, the priciest piece of furniture we owned. CA-NY Express told us to 'try' to get it covered by insurance, and if that didn’t work, that they would make it right. Insurance said no because it didn’t get damaged or lost in actual transit, so we asked CA-NY Express to cover the original cost of the couch (even though the same couch now costs about $1,000 more and has a one-year waitlist). CA-NY Express refused. We couldn’t believe it. We chose a reputable mover, a mover that charges more than many others, because we believed we were paying for a better service, for expertise, reliability, and accountability. Don’t be fooled like we were. An honest company steps up and does the right thing when they make a mistake. CA-NY Express says they will, and then they don’t follow through. They did offer us some compensation for the loss — less than half the value of the couch at purchase, but not an insignificant sum. It felt like hush money. We decided to decline it, and share our experience with you, so you can choose a better moving company, one that will actually move all your stuff. And if that’s not enough to scare you away, many of the items that did make it to our new home in California, arrived damaged, including our elliptical, media storage unit, two desks, two tables, and several kitchen items. Almost 3 months later, we are still waiting for the insurance to come through to cover the damage. And to add insult to injury, we practically had to beg the movers on the California end to rebuild our furniture (they seemed to think it wasn’t part of the job and did a sloppy, slapdash job of it). Moves are stressful enough. Don’t trust CA-NY Express with yours. They will say all the right things up front, but they won’t keep their word. Not a company worth your business or your good faith.

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I recommended to a friend.

They were really good to work with. I had one contact person the whole time. I didn't have to deal with dispatchers and deal with separate people for quotes. That was really helpful for me.

Couldn't have been better! Crew was fast and professional on both ends, Estimate was right on and everything arrived in great shape, right when promised! communication prior to the move was terrfic- every question cheerfully and quickly answered.

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I was impressed by the efficiency of their estimator and the speed and carefulness of the movers. Estimate and final charges were identical.

After one month on the east coast, I found an apartment and requested my delivery. That is when I discovered it was still in CA. The truck left San Francisco and stopped in Los Angeles where it was unloaded and reloaded for its journey to NYC. Once in NYC the truck was unloaded and repacked on a smaller truck.

When my delivery finally arrived, the back half of my sweeper was gone - just missing. Three boxes were missing; they included bedding, cookware, glassware, pictures, blankets and clothing. I called and they insisted all the boxes were delivered even though I had NOT checked three rows. After searching San Francisco and finding nothing, I assume the search was halted and I was chalked up as a misfortune. I called numerous times thinking that my boxes would be discovered in another delivery or at one of the numerous warehouses.

As of 02/07/14 I have received absolutely no word from them. I would definitely NOT recommend this service.

We paid for CA-NY Express to pack and unpack our things, and paid them to crate our TVs, chandelier, paintings, etc.
The only good thing about this moving company is they showed up on time on both ends. That's where it ends.
We had broken TVs, damaged paintings, a damaged chandelier, a missing wardrobe box and countless other broken or damaged items, including an expensive oriental rug that had chemicals poured on it.
CA-NY Express (or MoveEast, as they're also known) took no responsibility. They pretended like they cared, but in the end, there was only a meek apology. No compensation.
These movers were not cheap - we spent over $13,000 on this move - and had well over $10,000 in damage (from a conservative viewpoint). It made no economic sense to use these movers.
I would definitely warn you away from this company. They talk a good game during the sales process. Then kiss your valuables goodbye and don't expect them to care.
I really don't know how they stay in business.

Terribly. First the actual cost was about 30% more than the quoted amount. I described all of the furniture that I had and the boxes. However, what they didn't tell me was that they charge for the moving blankets to wrap the furniture, and a gratuitous number of boxes. For example, to move two stools, rather than just moving as is, they insisted on putting them in a box, and charging $15 for the box and $20 to pack it.
However, the extra charges ended up being the least of my concerns. The sales representative told me that my items would be shipped to California and stored in the warehouse there, and would be ready for delivery a few days after I called. A few days before moving in, I called to arrange a time, and was informed that my things were still in New York. I had planned to move in and then leave shortly there after to go an a research trip, so the delay was unacceptable. I talked to the customer support agent and given the situation, she said that she would be able to have them unpack everything for me while I was away. This would have been an acceptable solution, allowing me to go on my trip and be unpacked when I got back. But given my previous experience, I made sure to get it in writing. When I tried to nail down the details though, she called and denied that she had agreed to that. So I had to cancel my trip to deal with the move in.
Overall, a lousy experience with California New York Express. If you have to deal with them, absolutely make sure to get everything that they say confirmed in writing, as they will tell you anything on the phone to get the sale. Though I would recommend finding any other company to do the move.

They were incredibly good about being prompt and punctual and they friendly. I got a month of free storage, as well. They sent an email every day to let me know the progress of my belongings across the country. They were very polite and nice. Unfortunately, 2 items were damaged, despite their best efforts at wrapping the items. I am currently working with my insurance company to get the damages cared for. It turned out to be much less expensive than I expected, too.

I used this company to move me from Los Angeles to NY. I had talked to
several different groups and considered several different things,
including, using a POD. Given the location we were coming from, there
was no where to put the PODs, so we had to go with a moving company.
Reviewing many we chose California NY Express -- it was a huge mistake.
At
first we thought we had done well. The team in LA that came to pick up
the stuff was great and took real care with the items (500 pieces) and
packed and numbered everything efficiently and professionally. The
truck drove off. In this stage of the process -- be sure to have at
least one other person to help here as you have to make sure that each
box is labled and
numbered and loaded. You need help.
What
happens next is part of the problem: apparently your items go to a
facility and are put somewhere while they wait for an out bound 18
wheeler. I told them I wanted it to come out straight away, but they
acted like there was something wrong with the paperwork and held off
shipment. Truth was they didn't have a truck.
So finally it's
on the way -- that means the items (500 pieces) were moved out of my
location, onto a truck, and than into a holding area and than back onto
an 18 wheeler. Finally, somewhere close to NY it gets moved again onto a
smaller truck -- even thought I told them there was plenty of room for
the 18 wheeler to unload -- and delivered to you. So, now the 500
pieces were moved onto one truck, off of one truck, into a holding area,
onto another truck and than transferred to a fourth truck. Five times
(minimally -- who knows what else happened in-between) the items were
handled. Needless to say a great deal of the boxes were damaged and
several items looked like the gorilla in the old Samsonite commercials
won. They were literally crushed and the things the first group made
sure to put on the top because they were fragile, were on the bottom of a
pile of many heavy boxes. But that wasn't the worst of it.
The
truck comes on the day. The driver insists that I sign for receipt of
everything before it's unloaded. I do. They begin the unload -- Here
you need at least one other person to help because you are the one who
has to tick off every box and make sure every thing has arrived and
another to make sure they are putting things away nicely is critical.
So, being preoccupied with ticking every box and making sure all 500
pieces arrived, I did not have the opportunity to examine the boxes as
they came off. This was a mistake. You need to examine everything in
real time.
This is where the tragedy occurred: I had a very
lovely antique card table. Not very heavy. Nicely wrapped. It came
off the truck fine. I finished ticking off everything and the head guy
was no where to be found. Everyone was back at the truck and relaxing
and he was still upstairs. So I went looking for him. He was in one of
the rooms trying to GLUE the table back together. He didn't come to me
and tell me it was broken. He was trying to GLUE IT!!!. I told him to
stop. He told me it happened on the way. It didn't. I saw it come
off the truck and clearly since he had all the pieces, his guys broke
it. Than finally, when I wouldn't allow him to try and fix it, and
asked what the process was to file a claim, was I given back the
paperwork and crossing out the signatures that said I received
everything and indicating the damage. NEVER sign until they are done.
They
were a very clever bunch. They unloaded in a way that they would pile
the damaged boxes in rows and put the damaged ones in the back. All of
which were not discovered until they were gone and I unpacked.
Finally,
the process of filing a claim with these people is a bigger disaster
than the people who dropped off. After dealing with a very rude
unhelpful person in their customer service (which should say everything
about the company) They offered a hundred dollars for the table and
damaged boxes. I asked to speak to a manager and they wouldn't give me
their email. I was told to send the email to her and she would forward
it. Given her disposition and the way she handled the situation to
that point, it was very clear that she would not forward it, and lie
about the outcome.
Needless to say -- DO NOT USE THESE GUYS. I
have moved many times in my life and this is by far the worst. Look
else where. You will be doing your self a favor.

They were the best movers I have ever used. The movers were considerate, cooperative and even gave me more reccomdendations for safety of the items. Everything went great and nothing broke. They came to my house and looked at the items and gave an estimate that they stuck to. There were no surprise charges.

They were great and had a professional pick up. But when the furniture was delivered to my son's apartment, the movers didn't set up the bed as promised.

This was the worst moving experience we've ever had. I do not fault the company for the estimate not meeting the actual paid price. We added 2 rugs and 4 vases/planters to the actual cross-country load. However, the packing job was lazy at best, and unprofessional at worst. First, the packers left SEVERAL items at unpacked. One was a stepping stool that they left in the middle of our bedroom, another was a mirror that they left in a closet (and they packed everything else in the closet), and then lots of smaller items, like a soap dish, a small mirror, a few glasses, two dog beds, and some spices -- they said they weren't allowed to pack spices, but they packed some and left others. To top it all off, one of the movers BROKE OUR TOILET SEAT, and no one from the company would take any responsibility for it. They accused us of lying, and said their guys didn't do it. Well, the toilet is in my 18 month old daughter's bathroom, and she's not potty trained yet and we don't use it, nor have we had any guests in the past 2 weeks. We called and told the company that "their" crew broke our toilet seat and left several unpacked items. Again, we were accused of lying, and the guy said "well my guys say they packed everything". "Ok, I'm staring at the items as we speak." The dispatcher sent the crew back out the next day. They didn't call before they arrived and they showed up an hour after the dispatcher said they "might" come around 7pm. The company also charged us for their mistake -- and did nothing to compensate us for a broken toilet. Once our items arrived at their destination SEVERAL items were broken due to terrible packing. The movers arrived to deliver our belongings at 8pm and didn't finish until around 12am or later. Two of our large planters were literally thrown in a box with no protective padding! The guy who delivered our things said he'd never seen such poor packing, and asked us to take pictures to show the company. He also didn't want to get in trouble for breaking them. Many of our kitchen items were also simply thrown into boxes, which they taped and taped and taped (because they charge you for the tape), but for some reason didn't put any bubble wrap or paper in or around our items. At least two of our cups and saucers were COMPLETELY BROKEN, and more vases. I called to file a claim and was bounced around from person-to-person, and then sent to a random voicemail. I have yet to hear back from the company, and quite frankly don't expect to hear anything from them. Stay FAR AWAY from this moving company. I wish I had done more research before hiring them.

Movers were punctual, competent, organized and pleasant. Price would have been lower if we hadn't kept adding things at the last minute. Office staff very responsive and accessible.

We chose CA-NY Express because we liked the idea of our stuff going straight to CA from NY, rather than making a million stops along the way. CA-NY Express only does moves between metro areas of New York City, Los Angeles and San Francisco. We packed most of our possessions, but CA-NY Express packed up all of our furniture and heavy items. I've never seen movers work are efficiently as these guys. They cleared out our apartment (a 5th-floor walk-up!) in a few hours. When our stuff was delievered, the guys actually fought over (in a friendly way) who would get to do the stairs! On both ends, the forman was very organized. They labeled each box with our name and a tracking number. We stored everything with CA-NY Express for about 5 months while we looked for a home. They have very reasonable storage rates: typically $14/day, but we got it for $7/day since we knew it would be so long. Everything was delivered in excellent condition - we did not loose a single glass or plate!

HE DID A WONDERFUL JOB.

VERY THOROUGH AND PROFESSIONAL AT THE PICK-UP, BUT A LITTLE SLOPPY AT DELIVERY. SOME ITEMS WERE BROKEN WHEN THEY WERE TAKEN OFF THE TRUCK AND THE HELP WAS CARELESS AT TIMES WHEN BRINGING IN FURNITURE, SCUFFING WALLS AND FLOORS.