We accept most major credit cards. We are bonded and insured CSLB # 927911 Angie's list members will recieve a 10% discount on any job over $5000. this discount can not be combined with any other discounts.
We offer home improvements with customer service being the most important All American Tradition. We also bring to you more than 35yrs. experience in the home improvement industry including, all types of window replacement, counter tops, entry doors, hardwood refinishingand foundation repair., interior doors, kitchen and bath remodeling, patio doors, wood flooring
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Number of Stars | Image of Distribution | Number of Ratings |
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"[removed member name], I am responding to your report on my company because I feel that AL members deserve to hear the truth. First of all the contract agreement wasn't $10000. it was in fact almost 3x that amount. The money that was paid out covered the demo and the custom cabinets. I have emails from your husband (at least 15) discussing this project. At the demo phase of this project, we discovered structural framing that was unforeseen during pre inspection due to plywood sheeting in the attic and loose fill insulation that was on top of the insulation. My contract clearly states that any unforeseen problems due to fixed obstructions ie; inside walls, behind cabinetry is not the responsibility of AAT and will be an extra charge. When this brought to [removed member name] attention, he immediately asked my guys to leave the job. I made and appointment and went out to go over the issue with him. At that time he made the decision the not proceed with this project unless I agreed to preform the work that was going to be an extra charge at no cost to him. I even agreed to do the extra work for 1/2 the price that it should have been billed out at just to help. [removed member name] then sent a email telling me that the property was off limits to my employees and that he wanted the full down payment and material deposit refunded. We have already built your custom cabilets that were inspected by [removed member name] BEFORE we were allowed to start the demolition of your existing kitchen. I never refused to return to the job nor did we abandon this project. For months I would recieve emails from [removed member name] asking for a refund and my responses were always the same. I have your custom built cabinet boxes, your demolition was done. I am willing to proceed with your project. If you choose to terminate this project let me know when and where to deliver your cabinet boxes. I have been storing your material in my warehouse for a year. My contract clearly states that you will be charged a storage fee for material left over thirty days. At this point the storage fees are very large. I highly suggest that you remove this this slanderous post."
"First of all [member name removed] I want you to know that I haven't responded to your untruthful report for a couple of days because I need not say something that is in inappropriate. There is little truth to your comments and stating that I abandon your job is a lie. I have emails from you stating that you pulled our gate pass and would not be granted entrance to the gated community two weeks ago. I have email records and phone records showing that I have attempted to contact you more than 10 different occasions. We have done everything we can do to keep you happy including over a thousand dollars of extra work including relocating your recessed lights at least three times after you decided you asked for them in the wrong location. Having to rebuild a fireplace hearth after your handicap adult son attempted to change the design after we had prepared it for the stone. We had you swearing at our employees after you son had messed with the electrical and it wasn't working. You decided to mess with the wiring for the switches and then complained that it wasn't working properly. You completely removed a wet bar after we installed it because your son damaged the door on the wine cooler and you wanted to remove it. Every weekend we left the project clean and safe because we understood that your son is 95%blind. For what ever your reasons are, you just can't let us do our job. The first day of the project we laid protective temp. flooring "RAM BOARD" on your wood floor and then added another layer of rosin paper for protection. We installed a plastic dust barrier with zippers to control dust as much as possible. After a few weeks go by, we come in on a Monday and you have removed all plastic dust barriers and floor protective coverings. In the beginning of material selections, you chose a counter top material that was not in stock. You chose to wait on it. A couple of days before the material was to come in the manufacture notified us that the delivery date had been moved to the middle of Sept. You chose to wait even though it meant that your kitchen was not being finished. 10 days later the counter top manufacture notified us that it would be the 1st. week in Oct.. You still chose to wait. We fabricated your counter tops and installed them and then installed the extremely intricate full glass backsplash. We were getting down to the end. The glass shelves and glass for the doors were getting ready for install when you advised Chris (supervisor) that you wanted all shelves and door glass to be tempered glass due to your sons disability. I told you that tempered glass had not been discussed and that it was not required by law and that you would be responsible for the difference in the cost of the glass. You got very mad and that is when you locked us out of your job. I never refused to work there nor have I ever not been on the job except when you asked us to not come because you has stuff to do and for what ever your reasons were didn't want us working there when you weren't at home. Kathy, you know that there are about 3-4 days work left there. You owe approx. $13800. and I am a licensed contractor and I will have my day in court. I have NEVER walked away from a project and NEVER has a client refused to pay. You are special. By the way I would like the rest of my tools returned. When you took all of my tools and put them in your driveway, you probably overlooked about 1/2 of the hand tools that were left there. 3 impacts drivers , 2 drills, 2 skill saws a bucket full of assorted small hand tools. You did put the big stuff in the driveway, check around your patio area because maybe you just didn't see them."
"[Member name removed], your experience All American Traditions is very important to me. I appoguise to you if we did in fact miss your appointment. I checked you data base and I can't find your name or address in our system. Could it be possible that you called another company? In most cases, I am the person who does the in home visits. Not to say I'm anything close to perfect but I can't find your name in my paperwork. If you haven't found the right contractor yet and are willing to see us, I would be glad to meet with you at your convience. My direct number is 714-767-7994 cell. I am sorry for any inconvience. Gene Blankenship CEO/Pres."
"Hi (Members names removed), I would like to thank you for your business and I really hope you enjoy your new kitchen. Gene"
"I'm very sorry you feel your project didn't matter to us. We try to accommodate everyone's needs. There is no job more important than another. I took the call from you the first time you called and also the when you called last week. Customer service is something we take very serious. The size of the project really doesn't matter to us. When you called last week, you only stated that you chose another contractor. I had no idea you felt your needs hadn't been met. I apologize."
"Member I am very sorry about the experience you had with my company. No excuses to be made but we had a death in the family and I dropped the ball. I am the owner and take full responsibility. This is not how we do business. If you haven't chose a contractor and are still looking to remodel your kitchen, I promise you that you would be surprised at our offer as an apology and a chance to earn your business."
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