ADVANCED POOL AND SPA SERVICES

This was a small job, and they were the only company who would handle it. They were held up and couldn't make it on the date arranged, but they called and came out the next day. Nick gave me a verbal ballpark estimate of $175, they had to find the part as it was an old out of date jet. Couple of weeks later they found a part, came out and fixed it right away, my wife paid the bill of $285. I called a few days later and asked about the difference from the estimate. the part was considerably more expensive but we came to a mutually satisfactory $50 refund. Bottom line, they did excellent work in a timely manner at a fair price, I would highly recommend them.

Nick, Liz and their son are an amazing team. We are so happy we chose Advanced Pool and Spa to complete our pool remodel. The work included new coping, tiles, Pebble Tec plaster, and all new equipment. They showed up on time for the quote, went over options/recommendations and provided a timely estimate for the work. From the first phone call they were very kind, on time and responsive and NO PRESSURE WHAT SO EVER! Nick even went out of his way at the end of his workday to secure and deliver 2 large samples of the Bellecrete coping for us to see on the same afternoon we called asking if he could secure larger sections to help us decide between 2 colors we liked. We had 4 other estimates and Advanced Pool and Spa were very competitively priced on their labor and equipment. Nick and Liz are great communicators. Literally they were always available via text/email/phone, 7 days a week! We were totally impressed. It always felt like we were their only customers. Liz works out of their office and always kept us informed and provided us very timely, pretty much immediate, responses throughout the remodel. Could not ask for a better experience. Their quality of work is outstanding. Like any large project there were a couple of areas that need some special attention. Nick and Liz made it a point to immediately review and get the items corrected without delay. Nick stands behind his work…..period! When the work was completed Liz even registered all our new pool equipment on the manufacturer’s website, completed all the manufacturer and utility rebate forms and mailed them to our home. Thanks Liz! We are so pleased and fortunate to have had Liz, Nick and their son manage our pool remodel. And their team now maintains our pool weekly. That has also been a wonderful experience. George, one of their team members, does an excellent job of taking care of the pool. Super friendly and caring service and a testament to a great family ran business. Advanced Pool and Spa will be taking care of our pool needs for the foreseeable future. Thank you for the wonderful pool remodel, being great to work with and standing behind your work!

Advanced should NOT have promised that they could service our pool if they weren't willing to do what it takes to finish the job. They made a big deal about sending servicers out twice and could not accommodate with a third visit in a timely manner (to get the pool in shape before guests arrived) so we had to hire someone else. That other servicer got everything working well and pointed out several specific problems with what Advanced had done or left undone. After communicating those issues back to Advanced, they got defensive and refused to service our pool further rather than taking responsibility. They confused one of the uncovered issues with an earlier different issue. They would not acknowledge what they had done wrong and just crowed about how great their servicers are. Meanwhile our pool was not clean and sparkling and ready for guests until the other servicer figured out specifically what was needed and took care of it. That other servicer showed us before and after photos-- for example, he added DE to the filter, showed photos, and explained why that made such a critical difference for our particular pool. Advanced never addressed why there was so little DE in our filter and why they didn't correct that. They added 3 new grids but did not leave the old ones for us to see or explain why we never saw diatomaceous earth in the pool in recent months if there were holes.

This is a great company. Nick and Liz are professional and personable. Our old pool needed a complete remake and the work was excellent and timely. They provided options and discussed the pros and cons. We are glad that we had the work done and very glad that we went with this company. I have had some not great experiences with Angie's list providers recently and was considering discontinuing but this experience restored my faith. I have recommended them to friends who need pool work done.

Nick is super, does what he says he will do,and when he will do it, is reliable and explains what needs to be done and alternatives with pros and cons. He diagnosed and fixed an intermittent problem on an old spa easily and promptly. This was the second time we have used Nick and highly recommend Advanced Pool and Spa.

Great company! I highly recommend them and would not hesitate to do business with them again. The whole team (Liz, Nick & Garrett) are very professional & personable. Nick / Garrett showed up in a marked vehicle w/the company logo and the first thing Nick did was hand me his business card. He and Garrett identified a problem w/my spa switch and had it fixed in less than 30 minutes.

Nick is a top-notch professional. I would recommend him to anyone needing pool service. He nailed the problem, and even called customer service to arrange for a warranty repair.

Nick was great! Not only was on time, almost to the minute, he explained everything he was doing, and explained how to use the new pump in terms I could understand. I had some questions after he was done and Liz, Nick's wife and office Chief either answered my questions or got back to me within 24 hours with an answer. They are a dynamic duo and I would highly recommend you giving them a call!

Talk about first impressions. . . .On the phone Liz, Advanced Pool's office Chief is just fabulous. Not only is she friendly, she is accommodating and knowledgeable! She is also a woman of her word. Liz advised she was going to call me back within an hour to let me know about scheduling and well before that hour was up my phone was ringing. Liz also volunteered to take care of the paperwork I needed for the rebate offered on my new pump! Nick, Liz's husband, is just as friendly and arrived right on time for our appointment. He explained how our new pump worked in terms that we could understand and was more than happy and patient enough to stay and answer all of our questions. They were great, no hard sell for things you don't need, just honest work and honest advice from knowledgeable, nice people. If you have pool or spa concerns, Liz at Advanced Pool and Spa, you will get service old fashioned customer service that is so hard to find these days!

Nick and Liz are fantastic. I recently purchased a home with a pool and had no previous experience with one. I quickly studied about maintenance, etc., and found Nick to give me some advice on the various fixes our pool inspector found before we purchased the house. Needless to say Nick did a few things (added check valve, cleaned our DE filter) for us which were flawless and saved us around 6k of unnecessary work that didn't really need doing. I highly recommend Advanced P&S! Update 10/27/14: Nick and Liz continue to amaze. I've had them back to replace my crappy inefficient pump (replaced with an Intelliflo), fix my Jandy heater that was on the fritz, regrout areas and deck-o-seal parts that needed it. No one better!

Advance Pool and Spa was excellent. The service person was on time. He cleaned our pool filter. We are very happy with the job, and will use this company again in the future.

Nick has worked for us for over ten years, both replacing parts and having his staff do weekly maintenance. I always end up calling him on an "emergency" basis, right before we need the pool for an event (that's when we discover the problems since we do not use the pool regularly). His assistant, Liz, gets him scheduled to come out as fast as possible and Nick diagnoses and repairs all types of problems, including major replacement of filters, heaters, etc. In this case, our pool cover was not working and Nick came out but realized the problem was not something he felt comfortable fixing. Liz emailed me two companies that do repair covers and we are back in business now. Over the years, Nick and Liz have been our pool saviors too many times to count! I can't say enough good things about them and their service.

The job went very well. Nick did the job when I was there, so he could ask me about different options, and explain how it all worked when it was done. He also pointed out some other things that needed attention, and took care of these at a reasonable price. Liz was very organized and prompt in following up with the documentation required for the rebate form. We were very happy with the way it went.

Nick was very professional, when he left I wouldn't know he was there - and cleaning DE filter is a messy job!

Nick?s a keeper. He identified the problem and preformed the service. We will defiantly use him again.

I called them because we had been having problems with filter pressure being high and tried everything we could think of to fix it. The pool was looking a little cloudy with sediment floating around through it. The vacuum wasn't work even though pump was running. I spoke with Liz and described the problem. At no charge (out of the kindness of her heart), she sent out one of their service guys (Clint) that afternoon, to see what the problem might be since he was in the area doing regular service calls. He arrived a few hours later and took at look at the pool, pump, and filter. He figured the filter was probably low or out of DE so he added some of his that he had in the truck since we didn't have any at home. Still no charge!! The pressure improved immensely. He recommended cleaning the filter as it probably had built up residue on the grid since little/no DE was in system. As he was walking around pool afterwards and noticed a bit of what looked like DE coming out into the pool from an opening in side of pool where water is put back into pool (sorry for lack of technical terms). He told me he was concerned that we might have a small hole in filter grid which would allow DE to come through and go into pool so that would have to be looked at when the filter was cleaned. He told me to call Liz if we decided we'd like them to come out and do the work. When I was sweeping the bottom of the pool a bit later I noticed little trails of what looked like fine sand so that pretty much confirmed that there was a problem. I called Liz shortly after and Clint returned 3 days later on a Saturday because their schedule was so booked up they weren't able to get it done that Thursday or Friday. The next week wouldn't work for me because I was heading out of country. Clint did an awesome job! He was very informative, explaining everything to me and showing me what was going on as well as answering lots of other pool related questions I had.The pump pressure stayed stable during the three days and the water quality improved. Once Clint had completed the work the pressure dropped even more. It is now so much happier and so am I. I didn't price compare since I had time constraints but trust that they were honest. This company was awesome!!! Liz and Clint were very professional, kind, and responsive. I would highly recommend them!!

Nick contacted manufacturer for latest information and required parts. Pool pump and controller working perfectly.

Absolutely the best service around. Anytime I contact Liz I get an immediate response with an explanation to my question. The pool is always crystal clear and our tech does a quality job. I highly recommend Advanced Pool and Spa.

I have a small spa that needed a new cover and some cleaning. Advanced came promptly, measured for a new cover, and inspected the spa. We decided to wait for the cover to be made (about a week), then clean the spa. They called me as soon as the cover was ready, brought it, cleaned the spa thoroughly, and that was that. Great service.

Our pool filter needed cleaning and the water was looking murky. We also had a leak where we put in the chlorine tablets. I checked Angie's List for pool service and found their number. Called mid week and they were able to come out to the house on Friday. We were not going to be home. They came, they fixed the problem and the pool looks great. Would highly recommend.

We use ADVANCED POOL AND SPA SERVICES every week. I would grade them an A. The price and quality is very good.

Their service was good and their approach was very professional. My only complaint was that their quoted price was inaccurate. I agreed to $95.00 per month including all chemicals. Five months later they tried to charge us an additional $167.00 for annual conditioners, annual salt and filter cleaning. I never understood or agreed to these annual charges, especially when coupled with their higher than average monthly fee for this area. I also have a problem of trying to treat salt as a non-chemical. In our equipment the salt is a substitute for chlorine and should be included. I believe that trust is vital to a long term service relationship.

They do a great job. The previous owner of our house recommended them to us.

We are very pleased to have changed to Advanced Pool & Spa. Please see additional comments in "services performed".

He was very prompt, returned calls when I had questions by phone and his bookkeeper answered my emails.