Response from BYERS & BUTLER INC
I WOULD LIKE TO RESPOND TO THIS REPORT. ON NOV. 17TH THE MEMBER CONTACTED OUR COMPANY REGARDING SOME DAMAGED WOOD SECTIONS ON HIS EXISTING GARAGE DOOR. HE SAID HE NEEDED THE SECTIONS CUSTOM MADE TO MATCH HIS EXISTING DOOR AND ANOTHER DOOR HE HAD ON HIS HOME. HE ALSO SENT US AN E-MAIL WITH PICTURES SHOWING THE TWO GARAGE DOORS. OUR SECRETARY CONTACTED HIM AND INFORMED HIM THAT WE DO NOT MAKE CUSTOM WOOD DOORS OR SECTIONS, THAT WE PRIMARILY DEAL IN STEEL GARAGE DOORS AND SOME STANDARD WOOD DOORS. AFTER HAVING EXPLAINED TO THE MEMBER THAT THIS WAS NOT A SERVICE WE PROVIDE, HE CONTINUED TO CALL OR E-MAIL 2 OR 3 MORE TIMES. OUR SECRETARY EVEN GAVE HIM A PHONE # OF ANOTHER WOOD DOOR COMPANY IN LONG BEACH THAT SPECIALIZES IN CUSTOM WOOD DOORS. IN HIS REPORT HE CLAIMS HE NEVER UTILIZED OUR SERVICES YET STATES OUR COST WAS $2000 AND THAT HE PAID TOO MUCH. WE FEEL THAT WE WERE CLEAR IN THAT IT WAS NOT A SERVICE WE PROVIDED, WE ANSWERED ALL OF HIS PHONE CALLS AND E-MAILS AND EVEN REFERRED HIM TO A COMPANY THAT COULD HELP HIM. HIS STATEMENT OF WE DO NOT EVEN DEAL IN RESIDENTIAL DOORS ONLY COMMERCIAL IS FALSE. MOST DOORS WE INSTALL ARE RESIDENTIAL AND WE ALSO DO SOME COMMERCIAL. WE DO TAKE ALL JOBS SERIOUSLY REGARDLESS OF HOW THE CUSTOMER FINDS US. WE HAVE BEEN IN BUSINESS 48 YEARS, HAVE NO BBB REPORTS OR MARKS ON OUR CONTRACTORS LICENSE. WE BELIEVE THIS REPORT IS COMPLETELY FALSE, IN THAT WE DID NO WORK FOR HIM NOR CHARGED HIM ANYTHING. WE SIMPLY ANSWERED HIS QUESTIONS AND REFERRED HIM TO ANOTHER COMPANY THAT COULD HELP HIM BETTER. SINCERELY ROB HEMMINGS VP/BYERS AND BUTLER INC.