I should have known that what you see online is not what you get in reality, but I was really disappointed in the quality of the garage door and installation we ordered through Imperial. The photos online are all from a distance and the manufacturer pictures are all renders but the reality of the construction and installation is much different. Thought we could work with the owner to remedy the quality but he’s blamed the contractor, offered no exchange, said that’s how all doors look and it’s what we ordered, and threatened a lien on the house for any payment dispute. My advice would be to get actual photos up close of any door you purchase through them and know that there is nothing they will do if you’re not satisfied in the quality of your door or the installation.

As agreed. Very satisfied

Installation went well and very happy with the new door.

Very well.

promptly repoaired.

They were awesome. They arrived when they said they would and they did great work and after they were done I needed one more piece to the job added and they immediately came and did it. The end product is beautiful. They are awesome to work with, and I will certainly work with them again.

Great price compared to everyone else. Built a great driveway gate. Extremely helpful, kind, knowledgeable in the planning and execution. Fast response to all questions. Great job in the installation and speedy. highly recommend them.

Excellent job, including good materials, workmanship, lead times etc. Strongly recommend this company.

From start to finish great job. Also very reasonable pricing. I will use them again for another upcoming project

Everyone at this company were such a pleasure to work with. From the office staff to the technician, all of my questions were answered and the work was completed well and in a timely manner. I will definitely use them again in the future.

The entire process was smooth and very swift. The estimate came in $500 less than another one. Once estimate was approved and signed, door was installed a few days later.

The man who came out was very knowledgeable and provided lots of insight in maintaining my gate

Excellent, fair, didn't try to upsell for other services.

Imperial garage were great, they were professional and patient with all my questions and concerns. They took the time to explain and answer all my questions in detail so I was comfortable with the project. They were great at accommodating my schedule.

Imperial is always quick to reply, easy to get a hold of, and has excellent customer service!

Excellent service.

fine...the tech was polite and efficient

They did a very nice job,left everywhere clean and tidy.We were very pleased.Very professional from start to finish.

Great! Imperial worked on getting a customed made garage door for me back in 2022 and a few weeks ago there was an issue with the door not opening. Imperial was able to contact the manufacter of the logic board, which was the issue and gain the recall replacement item, Eddie the technician came out, replaced the logic board and serviced my door within a day of calling. I am very happy with the outcome.

Great job fixed it the same day. Brilliant!!

These guys were incredible from start to finish!

Great. Installers were very friendly and did a great job. The door looks great

Perfectly!!!

Works wonderful

Quality of work was very good Sone issues with getting the right door from manufacturer But imperial garage were professional and friendly