Sequoia Septic Tank Service

After describing my home plumbing problem to several friends and colleagues, I called Jorge Rues at Sequoia Septic on a Friday afternoon.  Our toilets wouldn't flush, water was backing up in the sinks and tub.  He answered immediately but wasn't sure he could schedule my appointment the next day.  He gave numbers to other major septic companies, which I already had and called.  None of the other companies answered their phones.   I called Jorge back and he said he would try to come the next morning.  He truly sounded empathetic and caring to our plight.  
At 8:30 the next morning he was outside my home with his truck.  Because the previous occupant of our home said they had recently pumped the tank, we were assuming roots were the problem.  Jorge opened the tank; it was filled  to maximum capacity.  He pumped all the waste but there were roots everywhere.  He called his root removal team as his job was to pump waste, but decided to work on it himself while he was there. 
Jorge ended up removing a colossal root the size of a human cadaver.  It had snaked up into the pipe that connected our house to the tank.  Frankly, I'm not sure how Jorge was able to yank that massive root system out from the pipe but he did!  When he unplugged it there was a distinct, ominous ' thunk', noise followed by a deep rumbling.  Bam!  Niagra Falls exploded from the bowels of the house and poured itno the tank,  He had to pump much more water again.  
Jorge went out of his way to come to my home before his other scheduled appointments.  He went above and beyond his job description to personally tackle the root system and use superhuman strength to remove it himself, instead of waiting for his crew.  Jorge is a gentleman and a wonderful person.