Description of Work: First Capital was very helpful in getting us a prequalification letter to purchase a new home. That's where the helpfulness ended. Only after they did the home appraisal did they tell us we could not qualify for a loan without first selling our house. They told us NO ONE would get us a loan without first selling our house. We have credit scores above 750 and a large financial portfolio so it didn't make any sense. We went with another lender and got the loan with no problem. As that lender said, "The bank said it's a no brainer in your case." When I said I wanted a refund on the appraisal because they conducted it BEFORE telling us we couldn't get the loan we were told we signed a waiver saying no refunds. We never would have had the appraisal had we known we couldn't get the loan. We offered to split the cost of the appraisal but no deal. Be careful in dealing with them. What you see is not what you get.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$465
Carrie N.
06/2009
1.0
mortgage broker
 + -1 more
I found Zeke through a builders open house 1.5 years ago. He had my information on file and continued to send me email updates on the current market conditions for over a year. He came across as professional and well informed. When I was ready to purchase a home I used him as my broker. The process began smoothly, he was very responsive and communicated well. However, he assured me that I was an "easy case" and would have no problem closing in 30 days (first time homebuyer with 20% down payment, excellent credit). To sum it up, my escrow took almost 2 months and when I went to sign my loan papers I discovered that I was being charged PMI, even with 20% down. He had put me into an FHA loan that required a $9k upfront payment to get into because it was a "special program" with such a "great rate". I was getting 5% after paying 1 point at a time when regular interest rates were hovering around 5%. I was forced to take the bad loan because the seller was going to back out of the deal. Zeke obviously did not know the loan product at all and was incredibly careless with my application. After arguing with him over the situation, he agreed to refund me all of his fees, which I believe was the right thing to do. However, after getting the refund I discovered that he was charging me a full point for only a .25% reduction in the interest rate. He was dishonest, careless and completely uninformed about his product. Now I'm stuck paying PMI when I should have just been placed in a conventional bank loan, not FHA. I DO NOT recommend Zeke or this company.
Great job. Got us locked in at a great rate which was only available during a short window, answered all our many questions, and saw us through to a smooth closing. Cost was very fair. Very professional all the way around. Highly recommend.
Description of Work: Refinance of home mortgage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
forest G.
11/2007
5.0
mortgage broker
 + -1 more
Bob Foote and his associates were outstanding. They were responsive and professional. They had no problem with the fact that I shopped around the loan to get the lowest price. There were not only able to match the loan products and price but they offered me a better interest rate and product. Bob went above and beyond in our home mortgage. The real-estate industry can be difficult to navigate and it was so wonderful to find a company that was honest, professional and patient. They even went further in placing a call to give their personal experience on another contractor that they knew we were using. We will continue to work with Bob Foote on any and all real-estate transactions. I take great care in my reviews on this site because I value real feedback. I did not hesitate to give this company all A's.
Description of Work: Bob provided us with a home mortgage and guidance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
DEBORAH J.
09/2005
5.0
mortgage broker
 + -1 more
FIRST CAPITAL MORTGAGE WAS EXCELLENT. THEY WORKED TIRELESSLY WITH MY HUSBAND AND I TO GET US FINANCED. THEY WENT ABOVE AND BEYOND TO MAKE SURE WE GOT THE BEST RATES.
Description of Work: SHOPPED SEVERAL MORTGAGE COMPANIES TO FINANCE MY LOANS. WORKED WITH CREDIT SCORES TO MAKE SURE I GOT THE BEST LOAN POSSIBLE.
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FAQ
FIRST CAPITAL MORTGAGE is currently rated 3.6 overall out of 5.
No, FIRST CAPITAL MORTGAGE does not offer free project estimates.
No, FIRST CAPITAL MORTGAGE does not offer eco-friendly accreditations.
No, FIRST CAPITAL MORTGAGE does not offer a senior discount.
No, FIRST CAPITAL MORTGAGE does not offer emergency services.
No, FIRST CAPITAL MORTGAGE does not offer warranties.