Valencia Overhead Door

I found Valencia Overhead Door on Angie's List. I called and they were able to accommodate my schedule by making an appointment at 4:30 in the afternoon. On the day of the appointment, I received a call around 2 hours before the appointment to see if they could re-schedule for the following day. I was unable to reschedule due to a previous appointment. They came on the original scheduled date and time. Mark completed the work . Mark was very knowledgeable and professional.

Called Mark and he called right back. We discussed the problem and agreed on a time for him to check it out. He arrived precisely on time and went right to work. With his usual care and concern he resolved the problem and spent time trying to diagnose the root cause. He made sure that everything was in working order before he left. He was here about 15 minutes, fixed the door, and did not charge ANYTHING. I wouldn't expect free service every time, and this was completely unexpected. He came out a year ago to replace our main two-car garage door spring. He came prepared, worked quickly, showed me every step of what he was doing (fascinating to watch, by the way), and then made sure the door was properly aligned and lubed and working. The price was exactly what he quoted me on the phone, and the work was done professionally. When it comes to any garage door issues, he is the only person I would call.

Garage door would close and them immediately reopen. I noticed wiring hanging from the opener. Contacted Valencia Overhead Door and received quote of $85 for the repair as it did not appear that the drive train was damaged. Before the scheduled appointment which was the next day, my daughter pushed the garage door button by mistake. Part of the drive train moved and twisted against the garage door. I contacted Valencia Overhead Door to advise of the further damage. The technician arrived, repaired the wire and was able to straighten the bent part of the drive train. Total cost was still only $85. My husband and I are very thankful for the excellent service we received.

I don't remember exactly when and how much he charged to replace our garage door opener and springs. He showed up when promised and did the work for the stated price. He was only suppose to replace the opener but we asked him to also replace the spring while he was already working.

Mark and Tina of Valencia Overhead Doors have provided me with excellent service.

The technician that came over was Mark and he was friendly, punctual, responsive, and very professional. He provided me with an accurate quote for the repair and he has the best prices in the Santa Clarita valley. The final price I paid was the same as his original quote.

He also responded to all my inquiries regarding the new upgrade to my TorqueMaster’s spring mechanism with the anti-drop safety mechanism.

I will definitely call Valencia Overhead Doors again for any future garage upgrade and I have already referred Mark to several of my friends and neighbors.

Great job Mark and Tina!

Our garage door intermittently refused to close, sometimes would stop in mid-descent, then open, then after more encouragement with the remote, would finally close. Mark arrived within his predicted 2-hour window, quickly diagnosed the problem - a mis-aligned sensor. He showed me how easy it was to get the sensors into proper alignment so that if the problem arises again, I can probably fix it myself. He checked both sensors and determined that they were operating properly. As it turned out, he knew what had happened to the company we'd hired to install the garage door several years ago - the proprietor had moved out of state. I'll now be able to rely on Mark and Valencia Overhead Door for any garage-door related service. It's a pleasure to be able to deal with a local company that's dependable and reasonable.

This was the second time I used Valencia Overhead Door. The first time, we ran into the door with our car and bent the track and part of the door. We thought for sure we needed a new one. Mark looked at it and told us he could fix it and save us the expense of a new door. When he finished, the door operated better than before we broke it.

About 6 months later the spring broke. I thought this was now the time to replace the door. Again, Mark came out, inspected the door and said it still had some useful life in it. He replaced the spring and the door works great.

Each one of these times I was prepared to buy a new door and expected to pay around $1,000.I was very pleased with Valencia Garage Door's honesty, integrity and professionalism. I know the door will eventually really need to be replaced and will definitely call them for the job.

I WOULD SAY THAT IT TOOK FOREVER TO GET STUFF DONE. THEY WEREN'T RESPONSIVE. THEY LACKED BASIC COURTESIES. I WOULD NOT USE THEM AGAIN. I FOUND THEM IN THE YELLOW PAGES.