Starr Detail Inc.
About us
We are a mobile detailing service. We will go to your home or office with our own spot free deionized water and power. We are one of the most experienced and professional companies you will find. Family owned & operated.
Business highlights
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 16% | ||
| 5% | ||
| 2% | ||
| 3% |
1. Called to make appointment and left voice-mail to call me back to schedule. Mark Amaya responded to my voice-mail 36 hours later. Scheduled 9 a.m. appointment and requested Mark let me know asap of any schedule changes. He agreed.
2. Day and time of appointment - no show by Starr Detail with no phone call to me either before or after the missed appointment. Literally, no show and no communication. Waited 4 days then was forced to call them to reschedule. The given explanation was that Mark Amaya had brain surgery on day of my appointment and he was the only one with the appointment calendar. Since it was 4 days after my no-show appointment, I take that story with a large grain of salt as I can't believe that a professional operation wouldn't have immediately been on the phone with customers proactively to explain or reschedule in the event of an emergency.
3. Rescheduled appointment for 12 noon. By 1215pm no one has shown up so having prior experience with their no-show, I called them and was told detailers should have called me to advise me of tardiness. I told him no one had called me and he promised to have them call me immediately and update me on their new arrival time. Half an hour later, I get a call from the detailers on the road with all sorts of typical L.A. traffic excuses for their tardiness and they finally arrive by 115pm for a noon appointment.
4. The actual detail work was just ok but was an abbreviated version of a full detail job. I know because I've had my car fully detailed every quarter since I've owned it. Upon my review of the work completed, I had to ask them to clean several areas in the leather upholstery and dash that had not been cleaned properly and were still dirty as well as wiping heavy dirt from around the trunk opening that didn't get cleaned during the car wash. Vastly not impressed and will not use them again. I definitely don't feel I got my $99's worth.
"PLEASE SEE MESSAGE BELOW < THE CLIENT NEVER RESPONDED TO ME SO THIS DOES NOT MAKE SENSE -[Member name removed] 11/30/2014 Dear Starr Detail Inc., I just purchased a service from your company. Please review the details below and respond within 2 business days to schedule the service. Scheduling Member suggested dates to schedule service: Afternoon (PM) on 12/9/2014 Afternoon (PM) on 12/17/2014 Afternoon (PM) on 12/18/2014 Note from Arlene Spector Item Price Qty Total $99 Mobile Auto Detailing $99.00 1 $99.00 Order Number: 1663340 Ordered On: November 30, 2014 Item ID: 330446 Member Info: [Member name removed] 1936 West 25th Street SAN PEDRO,CA 90732 Coupon Code: AutoDetail-1663340-1 Starr Detail Inc.12/2/2014 Hi , Thanks for your purchase . We are available on any of those dates as of right now . The latest on the afternoon we could arrive would be 1.00 pm on any day so whatever day works best for you at that time of day just let me know and I will confirm . I will also need the year make and model of your car and to confirm your address and a phone # . Thanks, Mark"
The carpet was a bit wet for a few days.
Thank you angie's list.
"Thanks for taking the time [Removed members name] to review our company and for all your years of continued business we greatly appreciate your loyalty and support . Mark"
Licensing
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FAQ
Contact Information
Los Angeles, Orange, and Ventura Counties, Santa Clarita, CA 91351
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