| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 56% | ||
| 0% | ||
| 22% | ||
| 11% | ||
| 11% |
The salesman Jerry Durham was not detail oriented and would not detail in the contract where the safe was to be placed in Maine. Google maps were used to show where the safe would need to be placed. I went over that item several times regarding weight and placement and he would not state the placement in bid.
The driver Wallace Gibbs was very personable and professional. I went over the safe issue again with Wallace and he said that it would be okay as they do this all the time. Upon delivery he was on time, however the number of helpers that he expected to assist from the local North American company did not arrive and the whole unloading and placement carried on until after 11:00PM. At that time, DARK OUTSIDE, he said they would not be able to place the safe in the lower garage. He said that the local company would need to complete the work.
The next week I received a call from an Alex Moving manager and was told that the local company needed $185.00 to complete the move, i.e., the safe.
I was forced to pay the $185.00 to complete the move. This brought the $13,235.00 original cost to $13,420.00.
I need a refund of $185.00.
Some people intentionally give a low bid to secure the job, then raise the price once it's started but these people did not do that at all and that speaks volumes to the honesty and integrity of the company!