Advanced Plumbing & Rooter Service

Stay Away from Advanced Plumbing - Unprofessional, Overpriced, and Exploitative My grandparents needed a simple gutter pipe replacement, and I called Advanced Plumbing to get a quote. Ron Kapah, the representative who came out, had the audacity to quote us at an outrageous $1,450. To add insult to injury, he tore the curtain of the window while inspecting the pipe and didn't even bother to apologize, hoping I wouldn't notice. As a materials engineer with plenty of experience in house repairs and plumbing, I knew that the quote was nothing short of highway robbery. Thankfully, I was able to prevent my grandfather from falling victim to their scam, but things took a turn for the worse. I decided to get more quotes and received two reasonable ones at $450 and $300. However, I ultimately chose to do the repair myself, and it only took me 2 hours to complete the job that Advanced Plumbing had the nerve to quote at $1,450! And if that wasn't enough, a month and a half later, they had the audacity to call me, claiming I was late on paying their invoice – for work they never performed! This is a clear-cut case of a company attempting to exploit elderly clients, charging them exorbitant prices, and trying to collect money for work that was never done. There are plenty of reputable and honest plumbers out there who will treat you with respect and charge you fairly for their services – Advanced Plumbing is not one of them.

Terrible! BUYER BEWARE!!! We hired Advanced to cut and remove our roots from our sewer main. They sent a very inexperienced plumber to do the job and unfortunately the plumber made a mistake and did not remove the roots from the sewer main after he cut them, leaving them in a ball at the end of the main. A few days after they cut the roots, of which the whole point was to prevent a sewer line back up, our sewer line backed up into our house causing $40,000 worth of damage! We had to get an emergency plumber out who ended up removing a bunch of roots left behind when Advanced performed their work. Initially Advanced seemed as though they were going to do the right thing, until the owner, Bill, got involved and blamed us for the back up and denied any wrongdoing, even though initially they admitted their mistake and I have that in writing. When I requested a refund of the astronomical fee they had charged us to remove the roots he denied a refund saying he would only refund it if I signed an agreement releasing them from any liability of the damage they had caused. BAD BAD BAD do not use them! They are not a good company, they do poor work and do not stand behind their workmanship. I will be living in an RV for the next 8 weeks as both my bathrooms and my master bedroom need to be completely ripped out and replaced due to raw sewage throughout my house. RUN AWAY, DO NOT PASS GO, find a reputable company to do business with!!! Below are photos of just some of the damage they did.

Had several small jobs; although it wasn't an emergency they sent somebody out the same day. Eddai was prompt and knowledgable, was able to fix all but one faucet quickly. On that job a part had to be ordered; he said he could do it but if I ordered it there would be no charge for the part since the faucet is fairly new. He showed me how to order and install it when it comes in (it looks pretty simple) but said if I needed help he would come back and install it. The price seemed very reasonable for all that was accomplished. I couldn't be happier.

OUTSTANDING. Called office and they had a man out within an hour. He was done in less than 30 minutes. Very nice young man. Work was described and price given before work began.

WOW!! This company could write the book on quality customer service. I sent them an email to request service. Received a call within a quick 30 minutes, yet Bill apologized for not calling sooner. Bill was extremely professional and helpful. I had someone at my home within a few hours. Edgar fixed my leaky pipe in 15 minutes. He was professional and very cordial. I will have them on speed dial from now on. Excellent experience all around.

Everything went great. The owner spoke to me when I called, and was very nice and understanding of my need for a prompt response. The person the company sent out arrived in a timely manner, and was very nice and respectful. He explained everything to me, and answered all of my questions very clearly. He even cleaned up the water that had leaked and caused a mess in my bathroom after he fixed the problem.

Task performed quickly, efficiently, and at a reasonable price.

We used a very highly rated plumber and it turned out to be a very bad experience. They didn't fix the problem. It happened on a Sunday. They completely gouged us. That night it kept leaking. We had to get them to come back the next day. They made the repairs. They did it right the second time, but it was a hassle. I had to call the owner and complain heavily for him to actually do something. Ultimately it was taken care of which is why we called them, but the price was high. They didn't do it right the first time. They ended up coming back the next day after we called them which was two days after the initial visit.

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I called Advanced Plumbing at 10:05AM; they came out and had all of my pluming cleared by 11:15AM. You can,t do better than that! What a great job!

They weren't even the company who put the old one in, but they took care of the warranty, and did a wonderful job. They'd also helped with a pressure release valve during a previous call in July. They're now our go-to company, and I would highly recommend them.

The provided never contacted me after I paid for the services. Angie's list rep provided me with the number and when I called the owner who's name is Bill, he didn't know what was going on. He had no idea about his obligations. He refused to provide his last name and said that he does not do Angie's list. Why was he on the list to begin with?

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He was very professional and did his job as had been promised. Spent time explaining to me what was wrong and what it would take to fix it.

I called Advanced Plumbing to rooter my outdoor storm drain after a serious storm uncovered that one of our drains was clogged. I spoke with Bill who was very professional and upfront about the challenges with cleaning out storm drains (instead of having a plumber sent out only to pay for a service call with little result). Knowing the chances that they may not be able to clear the drain, I had Advanced Pluming come out. Bill texted me when a plumber was available and the plumber arrived within a few hours of my call. Rene was very courteous and professional and went over the same info about the challenges with storm drains, and advised that after one hour he would check in with me to let me know if he was going to be able to clear the drain. Unfortunately for Rene, it rained on him the entire time he worked on my drain, but never complained and kept working until it was clear! I would definitely recommend Advanced Plumbing. They were fair and upfront about their services and their pricing seems to be on par with other quality plumbers in the bay area. Give them a try!

Albert came to give me an estimate. He and another guy did the job. Albert and his helper were very nice and did the job in a short amount of time. I was constantly coming out to look and talk to them, looking out the window, and asking questions. They were great to have at my home. Everything went exactly as Albert said it would, and they took care in refilling the front yard and distributing the extra dirt in uneven areas after checking with me. The guys worked so hard and quick and were so nice, I gave them a tip. I would have loved to have them come back to do other pluming work, but the owner was stressful to deal with, I will look for another company. Before the job, he gave me different expectations about the water being off for a much longer time, even though he hadn't seen my home. The day of the job he came over at the start time to meet me, even though his presence was not necessary, and did nothing but upset me. He intimidated me into agreeing to pay with a check when I answered his question about payment by telling him I was using a credit card. He gave a speech criticizing "you people who want your little points", complaining about the cost to businesses to process card payments. He was even more upset about having to renew his license in Concord in order to get the permit, and complained about how long it took and how much it cost. I never could get him to tell me what my cost for the permit was, and called the permit dept. after he left to find out the cost. The third thing he was angry about; he said he had not purchased the $80 pressure valve and was not going to the store that morning, so he was going to have to give me a valve that cost $125. After the installation, I looked on-line for the installed valve's manufacturer and model, and it appeared I did get the $80 valve. As I said, I would love to have Albert come back because his work and attitude were five-star, but I can't deal with the owner again. I'm a sensitive person and prefer stress-free interactions.

It went really well. They were very responsive. They were very thorough. We had a clog drain so he was able to drain and he was all good and obviously was done at a cheaper rate because of Angie's list referral. I would use them again.

It was great! Only plumber I contacted who could give us same day service. He was polite, informative, knowledgeable and best part was that we thought we would be in for a HUGE repair with a suspected collapsed line, but he ran the camera and confirmed it was just roots getting into the system. Awesome! Saved us about $8000! We will be using him every 6 months to snake our line.

Very prompt and professional. Highly recommend Bill Van Mastricht.

I called this provider to get an estimate for the job and they responded very promptly. Bill sent his technician Brian within few hours to my place to look at the job site and get the job description from me to provide a better estimate of the cost and time. Brian arrived on time and looked over the job location and took time to listened carefully what need to be done. He then provided an very reasonable estimate. He explained me very well what is included in the estimate and what is not. I agreed with their bid and Brian came the next day at the exact time as he promised, 8 AM sharp. He started the job right away and continued to work until the job was done (apprx. 9 hours) without taking any break. There was another technician came to help him with the gas line work so I guess they could finish the job on the same day as promised. The owner Bill was very responsive from the first time I called and in regards to one of my concern, he even took time to come over at my place and answered all my questions. I really appreciate for their prompt, honest and professional service. Both technician Brian and other Bill who worked on the job were very professional, experienced, courteous and prompt. I will definitely recommend them to my friends, family and all Angie's list member. Thank you Brian, Bill and Bill for providing extraordinary service and your professionalism.

I have used Advanced Plumbing about three times now. A couple of times for rooting services and then today for installation of a shower assembly in my tub/shower combination. The company has always been most professional and accommodating to my needs. Their personnel is personable and professional and knowledgeable. I would not hesitate to recommend this company to any of my friends and/or neighbors. In fact, I have recommended them and those people have used them with good results. This has been and will be my go to plumbing service provider. They never have let me down. Today's employee, Rene (not sure how to spell his name), was exceptional!!! Thank you Renee and Bill (owner) for making my plumbing problems stress free.

He was fast, I love that he tested everything before moving on. Is honest, friendly and dependable. When he says that he is going to do something, he does.