Van Midde & Son Concrete

Service Provider Response

Thanks you [member name removed] for your constructive criticism of our company. After looking into your complaint I have tracked down what happened. Tragically my employee whom your wife initially had an appointment with, needed to cancel because he was with his father whom passed away the day of your appointment. He was able to spend the last day of his fathers life with him and other members of his family. He did schedule another appointment with your wife after taking a week off to grieve. I hope you look into these details which were published in the local paper and you will see that indeed this is what happened on the first day of your appointment. Emails were not disregarded nor were phone calls. I was gone myself on a much needed vacation with my wife of 30 years last week. I said I would look into it and I did. Communication could have been better, I agree. My employee actually called 6 different customers the same day he called your wife to reschedule, from the hospital. The other 5 customers were fine with waiting, you seem to have taken upon yourself to declare war upon my company with your multiple emails to Angieslist. After explaining to my employee that you had criticized my company he felt that it would be better not giving a proposal to such a spiteful person. I apologize for not getting your bid done on time, but under the circumstances it seems understandable that an employee whom had just lost his father be given some time to grieve. If you feel that your comments should stand in your previous posts then so be it. Under the circumstances I don't think we could have done much differently, given these facts. I stand by my employees judgement on this case. My employee did say that your wife was very courteous to him and he had nothing but nice things to say about her. It doesn't seem that he ever did meet you. Perhaps you could return our calls to you and set up a time to talk about this matter rather than sending out derogatory emails. Sometimes a little face to face talking can clear up matters better then emails. Thanks, Ted Van Midde lll. President, Van Midde & Son.

Service Provider Response

Hi Member, I read your report and I was sorry to hear that we could not satisfy your need for a quote on time. We try to call people back within 24 hours. I don't have the records of your particular message but it was probably not a week. My salesman Scott made it out to your home and spent hours reviewing the job with you and your husband. The pool patio was the main job focus which represented $37k, the driveway was $8.8k and walkways on the side of the house were $7.4k. It is a nice job and we knew you had gotten another quote which did not include everything that we did. We don't tell people that is the price take it or leave it. The other price you got was lower, but he did not include the driveway area and no drainage was included either. When the estimate was emailed we heard from you after we called to see if you got it, or after your inquiry on its whereabouts that it gone to your Spam folder. Sorry that happened. I apologize for any thing that you think our firm did wrong. We try to satisfy all our customers. We would never have said your bid would be ready in 2 days. Looking at the file Scott had 5 pages of notes and calculations that he worked out. A lot of time and effort was put into your bid. Thanks for the feedback we will use it to make our company better. Good luck with your project. Ted Van Midde lll, president Van Midde & Son Concrete.

Service Provider Response

The member was great to work for. It always makes us feel good when a customer is happy. We know a satisfied client is the best source of new business for Van Midde and Son. Thank you for the kind words and we look forward to serving you again should you need concrete work in the future.