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Founded 1991 • With Angi since May 2007
490 B St
San Rafael, CA 94901
Service Provider Response
Thanks you [member name removed] for your constructive criticism of our company. After looking into your complaint I have tracked down what happened. Tragically my employee whom your wife initially had an appointment with, needed to cancel because he was with his father whom passed away the day of your appointment. He was able to spend the last day of his fathers life with him and other members of his family. He did schedule another appointment with your wife after taking a week off to grieve. I hope you look into these details which were published in the local paper and you will see that indeed this is what happened on the first day of your appointment. Emails were not disregarded nor were phone calls. I was gone myself on a much needed vacation with my wife of 30 years last week. I said I would look into it and I did. Communication could have been better, I agree. My employee actually called 6 different customers the same day he called your wife to reschedule, from the hospital. The other 5 customers were fine with waiting, you seem to have taken upon yourself to declare war upon my company with your multiple emails to Angieslist. After explaining to my employee that you had criticized my company he felt that it would be better not giving a proposal to such a spiteful person. I apologize for not getting your bid done on time, but under the circumstances it seems understandable that an employee whom had just lost his father be given some time to grieve. If you feel that your comments should stand in your previous posts then so be it. Under the circumstances I don't think we could have done much differently, given these facts. I stand by my employees judgement on this case. My employee did say that your wife was very courteous to him and he had nothing but nice things to say about her. It doesn't seem that he ever did meet you. Perhaps you could return our calls to you and set up a time to talk about this matter rather than sending out derogatory emails. Sometimes a little face to face talking can clear up matters better then emails. Thanks, Ted Van Midde lll. President, Van Midde & Son.Service Provider Response
Hi Member, I read your report and I was sorry to hear that we could not satisfy your need for a quote on time. We try to call people back within 24 hours. I don't have the records of your particular message but it was probably not a week. My salesman Scott made it out to your home and spent hours reviewing the job with you and your husband. The pool patio was the main job focus which represented $37k, the driveway was $8.8k and walkways on the side of the house were $7.4k. It is a nice job and we knew you had gotten another quote which did not include everything that we did. We don't tell people that is the price take it or leave it. The other price you got was lower, but he did not include the driveway area and no drainage was included either. When the estimate was emailed we heard from you after we called to see if you got it, or after your inquiry on its whereabouts that it gone to your Spam folder. Sorry that happened. I apologize for any thing that you think our firm did wrong. We try to satisfy all our customers. We would never have said your bid would be ready in 2 days. Looking at the file Scott had 5 pages of notes and calculations that he worked out. A lot of time and effort was put into your bid. Thanks for the feedback we will use it to make our company better. Good luck with your project. Ted Van Midde lll, president Van Midde & Son Concrete.Service Provider Response
The member was great to work for. It always makes us feel good when a customer is happy. We know a satisfied client is the best source of new business for Van Midde and Son. Thank you for the kind words and we look forward to serving you again should you need concrete work in the future.Dynasty Pavers and Design Inc is a paving company managed by owner John Paul. Both he and his team are concerned with developing the best exterior design for Driveways, Walkways, Backyards, Steps and Patios. Being ready to serve you and give life to all your paving desires. Our great goal is to build environments that make us proud of our work, in addition to offering a pleasant and incredible environment to make your outdoor area even more beautiful, lasting and suitable for moments of leisure. And, for that to happen, we are always attentive to the needs and desires of our customers, transforming their vision of the environment. We are a company based on professionalism, punctuality, honesty and quality, leaving no loose ends or badly resolved within the project. Not to mention our innovative design, which makes your outdoor space a true extension of your property, providing incredible outdoor experiences. All this with products of extreme quality, providing strength, durability and solidity to all locations. Including paving works with Belgard, Calstone, Brickyard, Siteone geotex, Basalite, Mcnear, Bay Area, Baselite. Trust your outdoor area to Dynasty Pavers and Design Inc and have incredible and sophisticated spaces to enjoy with your family and friends. Get in touch with us and let us perfect your vision of the perfect exterior. Shall we start planning your project? Â
Angi Certified
Design-build masonry contractor. Masons with expertise in STONE- and BRICKWORK, HARDSCAPING, PAVERS, and LANDSCULPTING. Owner and hard-working-artist Doug Bryant has 25 years experience creating and constructing masonry projects, from simple patios to outdoor living spaces to site art. Several of our projects are on view at www.alostartstonework.com. You can reach Doug at 415-342-7577 by call or text. Â
Angi Certified
I have been designing, installing, and maintaining gardens for 18 years. My partner and I also install and repair irrigation systems. We'd love to hear from you! Â
Angi Certified
Stamped textured, interlocking paver and decorative concrete driveways, concrete patios, retaining walls, sidewalks & walkways.
Epoxy, epoxy injection, sell concrete, make pre-cast concrete, post tension slabs & asphalt.
Van Midde & Son Concrete is currently rated 4.8 overall out of 5.
Van Midde & Son Concrete is open:
Monday: 7:00 AM - 4:00 PM
Tuesday: 7:00 AM - 4:00 PM
Wednesday: 7:00 AM - 4:00 PM
Thursday: 7:00 AM - 4:00 PM
Friday: 7:00 AM - 4:00 PM
Van Midde & Son Concrete accepts the following forms of payment: MasterCard, American Express, Check, Visa
Yes, Van Midde & Son Concrete offers free project estimates.
No, Van Midde & Son Concrete does not offer eco-friendly accreditations.
No, Van Midde & Son Concrete does not offer a senior discount.
Yes, Van Midde & Son Concrete offers warranties.
Van Midde & Son Concrete offers the following services: Stamped textured, interlocking paver and decorative concrete driveways, concrete patios, retaining walls, sidewalks & walkways.
Epoxy, epoxy injection, sell concrete, make pre-cast concrete, post tension slabs & asphalt.