1-800-GOT-JUNK? San Francisco Bay

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Excellent.  Outstanding service and professionalism.

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It was expensive and they were extremely professional. In their advertising, they say they re-use much of the junk and i actually called them because they are pretty good at recycling, message and advertising. I gave them two readily recyclable pieces and i was looking for a place where to recycle or reuse them, but they just junked it. The one thing that upset me was that i felt they made a promise in their advertising that they didn't fulfill. The actual guys were really great, but the advertising was kind of misleading.

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Date is approximate. They grossly underestimated cost. Had to wait for them because they did not allow enough time to complete job in one appointment.. Somewhat adjusted bill but did not live by their word. They did not bring correct tools either time.

The crew arrived on schedule and took less than 90 minutes to clean out the items. After the debris from the basement was cleared, a crew member swept out the area and the surrounding driveway where their truck was parked.

They showed up on time and were so friendly and polite. Both men did a great job of loading quickly and leaving my side yard neat.

It worked out really well. It was expensive, but they did a good job and got everything cleaned up. They were on time and did a very good job with the work. They were pleasant to work with.

So, I took off work on the day they promised to come. They called at the appropriate time to say they were on the way (it was when they said they would come). A team of two young men came, looked at all the boxes with me, the mattresses, the scraps of lumber, the old garden supplies. They gave me an estimate, and I agreed, and they proceeded to work. They lugged the stuff out like some sort of supermen with smiles on their faces. When we got to the end, we reviewed the things I hadn't tagged, and walked around and filled up the load (we were past half full and heading toward a full load by that time). We walked around and I said and quot;Wow, take this!and quot; and and quot;Wow, take that!and quot; I think, start to finish, it couldn't have been much over an hour. They were cheeful, professional, undaunted. They didn't wrinkle their noses at anything they were hauling, and they could have. I considered it costly, but I cannot tell you what a good experience we had with this company.
To finish the story, I took a picture of the empty garage and put it in a box for my husband, and he unwrapped it at his belated birthday party at a restaurant. When we came home he went into the garage, and I honestly think from the stunned wonder on his face that it was without a doubt the best birthday present I'd ever gotten him. It did cost more than I would ever spend on a present, but you know, the garbage present was the best, that's what I'm saying:)
We still can't put the car in the garage, so we'll wait another 20 years or so, and maybe the kids' kids will take the stuff?
Anyway, best company ever, if you can rustle up the money.
First you have to sort the stuff. Give yourself six months for that.

This was a great experience for me! I had all the stuff that I wanted
them to haul away in a big pile in the garage, and some rotting wood
along the side of the house left from some planter boxes (so, it also
had some rusty nails and screws). They (2 guys) gave me an estimate
first, then were super-quick and tossed everything in the back of their
truck. When they were done loading, they swept up my whole garage!

Everything went well. However, I found the price to be very high, and I have found more competitive prices at other companies. I actually had another company haul away a multitude of items from my garage for just $150.00.

Their price is based on height of the load rather than weight, so they did me a favor and did some squishing of stuff inside the bed to meet the estimate. While they are priced higher than some other hauling companies, I appreciated the professionalism and courtesy. Plus, in the past other hauling companies have spread my stuff out on the sidewalk to separate, thus showing everything to my neighbors. 1-800 put everything in the truck to be sorted later. I liked that privacy.

Easy to schedule and worth the money to make space.

We had some weather problem, so we had to reschedule it a couple of times, they always called and I really appreciate that. When they came, they did an excellent job. They cleaned up everything. They did a very good job. Because there was a delay, they gave me a discount. They were very courteous. They did not quit until the job was done. It was a big job and they did a really good job. I would highly recommend them.

Great service. Crew was punctual and courteous. $$ Price (according to driver charges are assessed by volume) was a bit on the high side, but overall satisfied due to service.

I scheduled a hot tub pickup online for Sunday, 9/25/11. They called and asked if they could do the pick up earlier. I told them no problem. When the crew of 2 arrived, they partially tore off a section off the tub. They then said they needed 4 people to move it instead of 2. They told me they would come back the next day with sufficient help. When I returned from work, I noticed they didn't take parts of the tub they tore off and left a mess of insulation where they broke it down. The price was good (After negotiation), but since I wasn't there, I couldn't supervise the actual removal. Recommendation: Be there for the whole job!

Update: After I contacted their national number, a person did respond back. They apologized for the incomplete job and told me that the local rep would give me a call. Whithin a day, the local guy did call and offered me a $20 discount off the bill. Instead, I asked them to remove some other wood pieces. The manager stated he would. Scheduled for Monday, 10/3/11.

Update: 10/3/11, No show for pick up on Monday. Called back and was promised Tuesday. Pick up was then made Tuesday, 10/4.

I called the 800 number which went to Canada. Did n't get a return call that day so I called again. The haulers came out the next day during the appointed 2 hour window either to just give me an estimate or take the items away. I thought that their estimate was reasonable. They took about 15 minutes to remove both the hot tub and the sectional couch. They cleaned up and drove away. they were both very friendly and seemed to work well together to to consult each other re bid. I would definitely recommend them and use them again if I need to.

Very well. Very Satisfied.

Went well; were able to show up earlier than projected on line, finished quickly and cleaned up really well. I didn't have to do anything more than show them the pile of junk I wanted hauled away. Was a little more expensive than I would have thought it should be, but I guess that you get what you pay for.

After some major clearing out of the garage, I had piles ready for recycle, give-away, sale, and junk. The backyard was full! I used the website to schedule the pick-up, and noticed, even on that Labor Day, they had openings, so I scheduled for late afternoon. They promptly called me, saying they could come right away even on the holiday! They came promptly, with a two man team. They reviewed everything I had sorted for the junk pile, quoted a fair price, and hauled it away in 15 mins! They were thorough, friendly, and all business.

When I had the interior of my house painted 5-6 years ago, I moved various items "temporarily" out to my patio to get them out of the way. This was in addition to the existing patio furniture. Over the years, I added more things, but I only retrieved a couple of items. The squirrels chewed on anything paper or cardboard and the patio furniture rusted. I had been meaning to get rid of the mess for some time, but never took action. Today, I was looking at the mess and then looked at the hauling ads I had cut out of the local papers. I suddenly decided it was now or never, so I went online and looked at 2 of the companies. When I entered my zip code at 1-800-GOT-JUNK, up came a calendar with dates available this week, and it happened today was open. Then I checked Angie's List and the reviews were satisfactory. This was late morning and I got a 2:00 - 4:00 appointment window. Well before 2:00, I received a call saying they were running late on a job and would be here at the end of the window, which I agreed to. At just about 4:00, the truck appeared. The two young men looked over the project and estimated the cost. I really didn't care, since I just wanted it all removed, and the maximum for a full truck seemed reasonable (from the web site, I found the pricing is based on the amount of the truck filled). I told them exactly what I wanted and they began filling the truck. I had a computer monitor and a small tv in the mess, so I was informed it would be an extra $20 each, which was also on the web stie. The web site also indicated normal time for this sort of job was around 30 minutes. They arrived at 4:00 and drove away with a 5/6th load at 4:45, which included some cleanup. As advertised, they were on time, gave the rates up front, were uniformed, friendly, and professional.