SafeGuard Tubs

The warranty was only one year after the saleman, Jeff Kramer told me that it was a lifetime warranty. After they installed it they presented me with a permit stating that it had to be inspected because my house needed to be inspected. I felt it was dishonest. Also when they presented me with the inspection, they let me know financially what it would cost to correct this. Update On 11/20 the salesman came out to sell me the tub which was $16,900, they installed it on 12/6. After they installed it they said the wiring in the house did not meet the specifications, so I could not get a permit. This is after the installation has occurred. I had to have a lawyer have them rewire the bath tub because the stove wouldn't work. Also, the molding on the side of the tub was absent. There is also still a hole in the all that needs to be fixed. The inspector has not been called, as of now the project is incomplete. Update: As of 12/20/13 I called SafeGuard regarding the work, they then came out on 12/21/13 and installed the molding and repaired the hole in the tile. Then as of 1/9/14, the tub was inspected and passed.

The representative came to our home, and we showed her our master bath, and guest bath, each of which had a bath/shower. She said it would be better to put the new tub in the guest bathroom, which we agreed with her, because, she's the expert. After she said that, I asked her to make sure I would fit in the tub, she did some measurements, and verified that yes, I would be able to fit. Next we set the appointment for them to come in. We were told they would be for 5 hours. When the men showed up, they wanted to climb into the attic, which we were not told was going to happen. They also cut out half of our doorway, and tracked saw dust throughout my house. After repeatedly telling them not to leave the door open, so the cats couldn't get out, they kept leaving the door wide open. After they had cut up our door, the paint job they did did not cover everything, so there are still dull spots showing on the door, and there also dirty handprints on the door, and they dripped paint on the ceramic tile floor. I told them I would need a safety bar installed in the tub to help me stand up, and they said they would not install that for me. I am only 5 feet tall, and the seat in the tub is high enough that my feet don't even touch the ground. The first time I used the tub, I could barely fit in the door, even though I was told by the sales representative that I would easily be able to fit. Avoid Safe Guard Tubs, if you are short and handicapped. They also say they have a non slip floor, which is not true, I have to put a towel on the floor before I can get up.