Bayhill Heat & Air

The work was done quickly and professionally with minimal impact. There was a slight gas odor the next morning (a little disturbing), and they returned within a few hours after it was reported to fix it. No problems since then--the furnace is working fine.

Very thorough, and professional.  Explained clearly and provided very good insights on my HVAC system.

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Excellent throughout.  No disappointments or delays or regrets.

Ricardo is the owner of Bayhill Heat & Air, and I found him to be knowledgeable, honest, and genuinely a very nice person.  We feel we made the right decision choosing him as our contractor.  From start to finish it was stress-free and smooth sailing.  Ricardo is right on top of every detail of the project and handles everything very quickly.  And if he says work will start at 8:30 a.m., believe me, when you look out your window, the trucks will be there and the crew ready to go.  He is always available on line, by e-mail, or through his receptionist.  I really appreciated that he took the time to really understand what my goals were and how to best achieve them.  He was also very willing to revise my bid proposal and work with me a little until I was confident that I doing the right thing.  I tried to learn about the different materials that could be used for ductwork by reading, but I still wasn't sure so Ricardo took the time to bring me samples of different materials, which really helped me make up my mind.  He gave me ample time to consider all the details of this big job so I could feel comfortable that I was doing the right thing.  I never felt pressured.  I also really liked the fact that his bid proposals are very concise and each item is set forth on its own line so you can question each individual charge, which also allowed me to decide which furnace or air filtration system to choose and also where I could splurge or perhaps cut back.  Other bids just gave a general description with a lump sum amount, with variables set forth separately, which confused me and left me with too many questions.  When all the work was done, Ricardo spent time helping me learn how to use all the new features on the furnace and air filtration system and apply for rebates.  Thanks Ricardo!
Ricardo also has a wonderful crew and a pleasant receptionist who were always professional and courteous.  His foreman Benny is amazing to watch.  His workmanship is top notch.  I think he is a perfectionist.  Everything is just beautiful!  He made my home really look like a million dollar home.  When the City inspector came by to sign off on the permit, the work all passed with flying colors.  The inspector was quite impressed.  What came out of this 1957 house was old rusty tin.  I'm sure I will save plenty this winter on my PG&E bill not heating the crawl space.  My father and husband, both retired property managers, couldn't believe the qualitfy workmanship and materials that were used and how diligently everyone worked to get this big job done in just three days.    
We love our heating and air filtration system, and can finely breathe better.  The air circulating is so clean and refreshing, and with pets that is amazing.  When pollen count is high, I can stay indoors and enjoy pollen-free air. 
We are more than pleased.  We got a great deal!  Thanks Bayhill!

We hired Bayhill because of two main things that differentiated them from other contractors during the estimating phase: first, they did a thorough inspection - Ricardo and Benny inspected both attic and crawl space and explained everything they would do, which made us feel like their bid was going to have little or no surprises later. Second, they invited us to visit one other property nearby where they were currently doing similar work, which we did and found no reason to worry. Their bid was the middle one out of three, but even though one other bid was several hundred dollars lower, we decided that we wanted to hire Bayhill because we felt that we would have better experience with them.

It turned out that we were correct in that. They did the job on time and without any major issues, and all people who came to work on the job were very friendly and easy to deal with. They asked for clarification every time when something was not possible to do the way we originally agreed, and we could always come to an agreeable solution. They even did a small drywall patching job left after electrical work done by other contractor for free - and we really appreciated the gesture.

The only snag we had was that after they completed the job we had water pipes clogged because they were old and, even that they were not touched by the HVAC work, people bumped into them during work in the crawl space which dislodged debris. Ricardo came in after we called him, explained that he could not be held responsible for that, but then showed us how to flush the pipes and gave us a recommendation for a plumber to help us if needed. It turned out to be a couple of hours of work for us, which we did not like too much at the time, but it was a reasonable resolution.

All in all, it was a very good experience on a very big job, and we can certainly recommend Bayhill to others.