SAN DIEGO RAIN GUTTERS

I used them before I had joined Angie's List. They had a very good supply. It was the second company that I had checked out and got a price quote from. I was happy that I got a second quote. I was glad that I looked for them and they did a much better job than the first company that I had contacted.

I had three estimates done from very reputable companies but I thought San Diego Rain Gutters was the best choice. The price was very competitive and comparable to other companies, but what set them apart was that the estimator took his time to answer all of my questions, he provided advice on choice of color and options, and the estimate listed pricing of different options I needed time to think over. It also included a professional brochure with warranty, licensing, insurance, color palette, etc. San Diego Rain Gutters will work hard for your business as it seems that many of the gutter companies are priced relatively similar. I always look for the best price, but not if it's poor quality. I feel that it was a win-win with this company.

When the installers came, they arrived on time, were polite and very efficient. They were even helpful when I wanted to change the direction/location of the downspouts. They literally held up giant gutters against the wall so that I could visualize the outcome. I admit, I was a high maintenance customer and San Diego Rain Gutters were patient and excellent with their handiwork. No mess, no cracks, and the gutters look great! Highly recommended for price, quality, and service.

After doing the estimate, Bill indicated that he would email it to us. When we didn't hear anything for several days, I called to follow up. I received return call from Bill saying that he left the estimate with my wife. When I informed him that was not the case, he said he would return to the property and redo the estimate. That never happened. I guess our small $700-$800 job wasn't worth their time.

Overall it was a good experience as everyone was quite helpful and knowledgeable. They were able to answer any questions I had about the project and the two instalers worked well together and were very efficient.

The company was very detailed in describing the proposed rain gutter system and various options available. They scheduled several meetings with me, at my convenience, to review the plans and answer my questions. My house had a complicated roof design and required a fairly custom rain gutter plan. They worked well with my landscaper to coordinate the position of the down spouts into the drainage system of my yards. The installers arrived on time, were pleasant to interact with, and were careful not to damage any part of my property. The installation process went smoothly. As the install progressed, unexpected adjustments had to be made. I expected to be charged an additional amount for these adjustments, but the final bill was not increased beyond the original estimate. The end result looks great. I am a very satisfied customer.

The overall experience was very positive. The installer, Brian, was very knowledgable and a nice guy and he made sure everything was done to the original specs. I would go back to this company in a minute if I needed more work done.

I used the email capability built into Angie's list. For some reason I never heard from this company. I did not try to reach them by telephone. I would try to use them again before giving up on them because the failure to respond might not have been their fault.

He came right away to give me an estimate and it seemed like a professional company.

We were extrememly pleased with how they helped us determine what needed to be done to deflect the water that was saturating the side of the house. They gave us estimates for additional parts of the house, but we chose to just have the problem area fixed. It has only rained hard once since then and the situation looks much improved.

I'm happy with the work they did for me. I wasn't there when they did it, but it turned out fine. They were fast to resepond to me when I first called them.

My tenant ended up not wanting the work done at that time, so I had to hold off. Their bid was close, however, so I will consider them in the future.

They did a great job. They were quick and efficient. They gave me a detailed estimate of the work they were going to do, and they followed up with everything on the estimate.

They were very professional and they did it with no hassle or anything. They had a wide variety of styles. We wanted straight plain gutters and they did a beautiful job of installing them and giving us advice about the placement of them. They did it without fuss.

The estimate was competitive and Bill Michalek who did the estimate was pleasant, after that the customer service rep at the company was rude and unprofessional and non-responsive and condescending tone. The installers did not show up on time and then had to be rescheduled and then showed up late again. The installer's appearance was unprofessional to say the least. Both he and his clothes were extremely dirty and overall unkempt. Scheduling, follow up, poor attitude and a dirty installer were enough for us to cancel the job. Unprofessional all the way around.

Contacted the company and arranged for estimator to come to house within a few days. The installer arrived a few days later and completed the work quickly.

I WANTED THE GUTTER TO BE PLACED IN A HIGH POSITION, SO THAT THE EAVE BOARDS WOULD STILL BE VISIBLE. THEY WORKED WITH ME ON THIS AND FIGURED OUT HOW TO PLACE IT UP HIGH. HOWEVER, DURING INSTALLATION THEY WERE A BIT CARELESS AND DRILLED THROUGH OUR TV CABLE. TO FIX IT, I GAVE THEM SOME ELECTRICAL TAPE. ALSO, WHEN THE RAINS CAME THE GUTTERS GOT BENT IN SEVERAL PLACES FROM THE WEIGHT OF THE WATER. I CALLED THE COMPANY AND SOMEONE CAME RIGHT OUT TO CHECK IT, AND FOUND THAT THE INSTALLER USED SCREWS THAT WERE TOO SMALL, SO THAT THE GUTTER PULLED LOOSE FROM THE ROOF. LARGER SCREWS WERE PUT IN AND I WAS TOLD THAT THEY "FIRED" THE ORIGINAL INSTALLER. THEY ALSO ASSURED ME THAT THEY WOULD COME BACK AGAIN, IF I HAD FURTHER PROBLEMS.