REED BROTHERS SECURITY
About us
Reed Brothers Security provides a variety of superior locksmith and alarm services. Whether you're interested in locks, safes, hand rails, gates or access controls, Reed Brothers Security can help enhance the safety of your home and office. 24/7 lock out services for your auto, home or business. Our Locksmith and Alarm staff is available 24/7 for alarm repairs, emergency lockouts, kicked in door repairs, lock installations, re-keying of locks, the fitting of keys to locks, and safe repairs, safe openings (lock outs), and any other lock or key problem you might have. Our locksmiths service all brands of locks and specialize in Schlage, Medeco, and Mul-T-Lock. We are a Medeco Service Center with locksmith specialties in Medeco m3, Nexgen XT, Medeco Logic, and Aperio Technology.
Business highlights
Services we offer
ACCESS CONTROL SYSTEMS, ADA AUTOMATIC DOOR OPENERS, ADA Complaint Conversion of Standard Commercial Doors, AND WINDOW SECURITY GUARDS., ANY TYPE OF DOOR HARDWARE, AUTOMATIC DRIVEWAY GATES, BURGLAR ALARMS & MONITORING, Bump Proof/ Pick Proof Locks of all types, DOOR & FRAME REPLACEMENT, FIRE ALARMS & MONITORING, LOCKSMITH SERVICES, SAFE & VAULT SERVICES, TELEPHONE ENTRY & INTERCOM SYSTEMS, VIDEO SURVEILLANCE SYSTEMS
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 14% | ||
| 1% | ||
| 5% | ||
| 1% |
My major complaint is on the basis of cost. We went with Medeco locks and found later that they can be purchased for much less elsewhere, particularly on line. However as a Medeco dealer Reed Bros can cut keys on the spot, whereas any other non-dealer locksmith would have to send a request to Medeco for new keys. So Reed charges accordingly -- but I found the markup to be pretty extraordinary (roughly double the online price).
We had to have them back to resolve a small issue with the gate closer sticking, and the owner Randy was happy to cut a few more keys at the same time he make the trip back into the city for us.
I feel very confident that they stand behind their work, both the HOA and me and an individual would be happy to call them back to do work on our property.
ordered new parts and will be coming back to more permanently fix it.
got there and he helped me understand what could and couldn't be done.
got everything re-keyed in under 3 hours and he installed an additional deadbolt for the garage door (8 locks total)
my complaint was that he had political commentary that I was not comfortable with and he made comments on how much my house cost
"I called this customer to find out more about how we failed her. We found two problems in our "taking a message" process. Sometimes it takes a bad review to find what is wrong in order to improve your system."
"Thank you for the feed back pointing out the problems with our CSRs. Unfortunately, this is sometimes how we find out about problems. We have addressed this and hopefully we have improved our messaging process."
I called on a Monday, and they were able to send a person out the next day between the hours of 10-12. Adam, the technician, called at 8am the next morning to ask if he could come earlier. I appreciated the earlier time slot and said that would be great. Adam arrived promptly at 9am as promised and came to the door card in hand. He was professional and knowledgeable. I explained the problem and he explained that it would be a quick-fix. In 15 minutes he was able to remove the lock, change the pins and lubricate the lock to have it in perfect working order. He also gave me some great advice on maintenance and offered the names of lubricants that should be used on the lock on an annual basis. I was much appreciative of the work - especially of being able to leave the house through the front door rather than the backdoor and through the garden.
I would recommend Reed Brothers Security for the work performed and the professionalism of their technician Adam. My only hesitation is that the $108 was a bit pricey for the work done. But for a front door lock, I wanted to make sure I went with the best.
Thank you Angie's List for being there and helping us find good companies.
Reed was a little slow in responding to my initial email, and then response was basically "call us". The gentleman that came out to give me a quote was helpful and clear in his explanations. I was concerned about a long term committment on monitoring and he and the owner worked with me on this, which I appreciate. The technician installing the equipment was very knowledgeable but had some issues with responsiveness with the main office on monitoring setup so the installation took longer than expected.
I had some issues with the accounting office on acknowledgement of the 1st 6 months monitoring fee I paid when I initially agreed to the installation, but they eventually found it and were apologetic. I've only had to phone the monitoring service once with a question but they were very helpful. I think this is a good company overall and I like that they're local."Please understand that you called our Sales/Service numbers NOT our Alarm Monitoring number. They are totally separate systems for safety and security. On March 6th we had a brief telephone equipment problem. We have a state-of-the-art digital/IP hybrid telephone system. The computer that controls the routing of Sales/Service calls and voice mail locked up. We were not able to answer incoming Sales/Service calls for a brief time. Once the problem was rectified, we listed all of the incoming calls (with telephone numbers available) for the brief period of time that the system was down and had four staff members calling them back to see if there was something that we could do for them. Our central alarm monitoring station infrastructure is completely separate with full redundancy as require in order to be a UL listed central station. It is one of the best in the country. For additional safety and security, we have two monitoring centers. Each monitoring center can provide full back-up and emergency staffing in case of a catastrophic event at the other facility. The monitoring centers are located in different states to enhance effectiveness. We are sorry that this glitch inconvenienced you. We have contacted you to request that you reconsider this posting in light of the fact that an equipment failure should not be used as a gauge of our level of customer service. It could have happened to any company."
I'm glad they showed but would have been nice to have known that they were coming for sure.
I had forgotten to print the Angies List coupon so I didn't get the deal offered. Next time I'll make sure to print the coupon and have it ready.
They were able to fix the lock within an hour and explain what had gone wrong.
Licensing
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FAQ
Contact Information
2950 Alvarado St, San Leandro, CA 94577
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