The Screen Shop

A knowledgeable person answered the phone, and gave an estimate. Saturday morning, I took in a sample screen which she measured, told me she could add a spring-y thing to hold it in place, and that I could pick it up on Wednesday. It was ready when I arrived. Attentive and friendly. Open Saturdays.

I had The Screen Shop make 5 replacement screens for me. 3 were for aluminum sliding windows and were based on the original screens that were falling apart. They made identical replacements (almost identical save for the use of more modern tabs and attachment pieces). The other 2 were for wood frame double hung windows which I took the measurements for and had them made to fit (they calculated the appropriate deduction for the hardware). All screens were well made and fit well. When I picked up the screens, the hardware I had ordered to mount the screens to the wood frame windows were missing. I didn't notice this until I got all the way home (12 miles away.) I called them and they came and delivered the hardware (worth about $4) to my door! This was exceptional service.

It is a family business and they have been in this business for a long time. I feel like they discuss all the options with me. They give their recommendations. I could have gotten a new screen door for like $350 and that's a lot more money for them, but they didn't push me towards that at all. We talked about different options for re-screening and what would work and what wouldn't work and what they would do. They are very reliable. I would use them again in the future.

Estimator arrived on time and gave a thorough explanation of Milgard windows and how they would be installed. After taking measurements I was provided an estimate by email. They were my first choice until a competitor came back with a lower bid and stated they would also remove and replace window coverings.

Great experience. Showed me all the available options and gave plusses and minusses. Chose the cheapest option. Ready for pickup on time and was just right. Store is now a little hard to find. A new Lowe's has gone in and the roads are re-routed. My three year old GPS didn't have the update. But, the Screen Shop has put up blue and white signs. Once you spot them, just follow them.

Josh came out to install the doors right on time. He worked very hard and one of the screen doors was a tight fit but he worked hard to shave the door to make sure it fit just right. He was very professional and courteous, very polite. He kept us informed of how long he would take and what he was doing. It was a very nice experience. He was done in about 3 hours with both doors. We are very happy with our new screen doors. They look great.

Used Angie's List to contact The Screen Shop in San Jose about bidding a job involving multiple units at an apartment building (window screens and screen doors). Sent contact message on 9/23 it is now 10/12 and I have yet to hear anything back from the vendor.

I am very pleased with the work and interaction with the personnel. The work also included a trip for them to come out and measure for the 2 new screens I needed. They were able to create screens that matched the look of the other screens and fit perfectly. If you need screens made, I recommend the investment to have them measure ensuring the end result fits. Their trip charge is very reasonable. My screen door hinges were breaking. The vendor was able to identify a way to repair the door instead of replacing the door. At the time, they knew the parts required were not available and suggested I bring the screen door in when I picked up the custom made screens. This reduced the time I had to go without the screen door. I appreciated the suggestion and fortunately I had a way to take the door to their shop myself. They also explained why the hinges were breaking to prevent future problems. When I went to the shop, whoever was there could quickly find my items and complete the payment process. They are organized, efficient and helpful. Most importantly they put the customer first in everything they do.

They did not deliver the size I wanted. There was a mistake, but other than that nothing else had stuck out about them.

Everything that they did was good. I would definitely use their services in the future too.

They are a quality company with good, solid reputation and our experience with them was good. I don’t recall how much we paid for the job. We will be using them shortly.

This family owned business has been in San Jose for decades. I received a significant discount off usual Milgard window prices. In addition the cost including installation was outstanding compared to other companies around my area who take advantage of the nouvveau riche mentality that has permeated since that "boom" took place. The installers were ON TIME. They were professional and did an outstanding job installing the two windows which were both eight feet wide, one nearly four feet tall and the other about three feet tall. They cleaned up all the mess and hauled away everything agreed upon in the contract. I will be using them again for an eight foot simple vinyl Milgard slider patio door and a large kitchen window.

just fine, thanks!

It was great. They took it right away and did it and I took it home and put it in. The price was reasonable.

They are very good and I thought the price was fair.

Their product has a very good reputation. They did a good job. I was satisfied with their work.

Excellent experience, prompt and good quality.

They are a pretty great company. It is a family owned company and it is very good. Their customer service is really great, they were on time, and they finished the job in an expeditious manner. I was very satisfied with their work for a very long time. They were a little more expensive than some others but I thought it was fair and reasonable.

The Screen Shop is THE place to go for unusual needs. They stock a wide variety of fabrics and have quick turnaround at fair prices. They are a long-standing family business, a rare survivor in this franchise, chain-store world and I'm thrilled to give them business.

I discussed various screen options with the salesperson because I have dogs who tore holes in the previous screen. He recommended a type of screen that was resistant to tearing. The cost was reasonable and the screen was ready for me to pick up when promised.

Thank you Ricardo and Gilbert! They were our window installers. Why did I choose Milguard? Supreme quality, outstanding warranty, and manufacturer reputation. I did a lot of homework and personally called Milguard and shared my project with them. At the same time, I tested other manufacturers on their warranty standpoint and reliability. After four months of research and meeting with other window dealers, Milguard was ranked higher by my requirements and expectations. This is one of my big investments for the year, so I did everything to ensure my ROI was going to be solid. Most buyers would think I spent too much, but remember I also paid for their reliability....Screen shop is in San Jose and an authorized dealer and repair shop. Most of the other window companies haven't been around too long to stand behind their products and services. So think about it. Should I call these other window companies that advertise through the postal junk mail? H*** NO! Beware of them. I had gone through the agony of meeting with them and listening to all their fear factor sales pitch. Based on my review, each sales rep is not an installer. They talk a big game, but never actually did any hands on work. They'll bring out several window samples and use every trick in the sales book to get you to write that first check. Don't give them the time and day - especially when they stress about how their "discounted" price is the best in the market. I got so irritated by their "its 20% off only for today" statements - they work on commission. Most importantly, these reps are working for outside general contractors -which means that you're not getting any technical support if something happens to your new windows. You'll be on your own getting the window manufacturer to assist you.

I had an estimate for a new screen door one day after my call. The representative came with a detailed book of the available options and prices The repairman arrived on time, had to do some extra work for the screen to fit the area (for which there was no extra charge) and completed the job in less than two hours. I was impressed with the professionalism and capability of the installer. The screen door fits well, looks great and is very functional. I would definitely use The Screen Shop again.

They did an excellent job.

Fast and friendly! In and out in less than 15 minutes.

They did great work but were a little pricey.