Planet Orange

So so easy. I was freaked out with the thought of termites eating my home. The inspector came and walked through everything's mg and was patient with my questions. On e I reviewed offers I selected this company. The treatment was smooth and the crew took a little longer than scheduled but I know the job was done right.

It was very good. The inspection was very thorough and the three technicians were very good and very conscientious. They did their work and they did an excellent job. This came with a 3 year warranty on the termite.

I called to get pricing and schedule service because my neighbor uses. Tech showed up on time (even got a confirmation call the night before)

They have been really good.

I am happy with them. They are always there. The few times we had other issues, they have been very quick and helpful in taking care of it.

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We have lived in the Los Gatos area for nearly 2 years now.  We loved the idea of a non-toxic pest control product because we have pets and children.  Saul is our technician/serviceman.  He calls a day ahead to confirm the time of his service arrival and is always very polite and pleasant.  He arrives when expected and is very friendly but also very respectful of our house and quiet so as not to disturb us while he is working around the house.  We are extrememly pleased with the service!

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Drilled, injected termite poison, and filled with concrete patches around perimeter of house.
Did a good job, decently priced and on time. Only complaint was several areas of the house and on the windows were not cleaned after the termite treatment was splashed onto them.
2 year warranty was included at no additional cost after 5 year was declined by me.

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Planet Orange has come to my house 2 times for termite inspection and I paid $3582.00 for dry rot repair. This review is a reflection of their termite inspection.
1. August 2015: I called Planet Orange and another termite company for termite inspection. The other company found termite in crawl space. Planet Orange said there was no termite. I foolishly believed Planet Orange and found out a few months later that Planet Orange missed SEVEN termite locations.
2. Early December 2015: I called 2 more termite companies and Planet Orange. I paid $300 to 1 of the other 2 companies for an unbiased report (that company does not treat termite). The other 2 companies found the above 7 termite locations. Planet Orange came after that and I basically told Planet Orange about the termite locations found by the other 2 companies. Except for one place: a rafter which is pretty high and near the attic. I asked the Planet Orange inspector and he said no termite there. Bad news is both the other companies provided me with pictures of termites there. In fact, I went up the attic with one of those 2 companies and saw termites myself.
3. Mid December, 2015: I emailed a picture of termite infestation in the attic rafter mentioned above. About 2 hours later, I received a reply from Planet Orange: "Managing inspector and **** agree no infestation there." The managing inspector has never visited my property. He made the finding, with no hesitation,  from a picture.
4. Planet Orange posts 2 coupons at the top of their Angies List page. The coupons read: "Angies List member coupon. 10% off Any Service." When I asked about these coupons, the Planet Orange representative refused to honor them, citing they would lose money. I wonder whether Planet Orange should revise their coupons to read: "10% off Any Service, except when we lose money."

UPDATE:

Thank you, Scott, for your response. The purpose of this update is to reconfirm that the F rating I gave is absolutely no mistake.

1. You are wrong, Scott. I have a picture of a live termite provided by one of the other companies. This picture proves that you are wrong when you said "there was no activity" and " the areas identified were areas of past termites." Please let me know whether you'd like a copy of the picture.

2. Scott, the coupon you post on Angies' List clearly says "10% Off Any Service" and "member coupon" on top. There are
absolutely  no other conditions written on it. Thus you are obligated to honor the 10% off for any service and to any
Angie's List member.  Posting a coupon  with no string attached, then refusing to honor it, and then making up the
inflated prices to justify the refusal is simply deceptive.

 I want to make one thing clear: I turned down the treatment by Planet Orange not because of your unfair refusal to honor the coupon, but because of Planet Orange poor quality of inspection. The damage caused by Planet Orange's  poor inspection is far greater than the small value of the coupon.  I'd rather pay more money (which I did, I paid $700 for a combined
termite/home inspection from an unbiased reputable company) to have a quality inspection which ensures the safety of my house. Planet Orange has clearly made a terrible mistake in "misdiagnosing" the termite problems in my house.
Everyone makes mistakes. But what disappoints the most is the fact that Planet Orange refuses to accept the responsibility of its terrible mistake.

It worked.  That's the main result -- no more ants.  The service used a non-chemical (natural) spray so there was no risk to my two inside dogs.  The technician was thorough, not rushed, and he explained what he was doing and why he was doing it.  When he came back for the 30-day check-up, he explained again.  My only complaint is the relatively high price.  It's competitive, but everyone in this business is expensive because you're paying for the technician, his training & experience & knowledge, the truck, the brand-name marketing, the administrative overhead, liability insurance, etc.  The cost of  the actual insecticide is negligible.

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