Los Gatos Roofing

4.8(
236
)

About us

Excellence in Roofing is more than just a tag line at Los Gatos Roofing; it is a way of doing business. With a long and storied history of service in the Bay Area, the Los Gatos Roofing family demands a strong commitment to customer service and the highest quality standards of craftsmanship. Additional address - PO Box 1726, Los Gatos, CA 95031. Additional phone number - (408) 395-9091. Additional contact names - Gary Radonich, Cameron Radonich, Randy Brown.

Business highlights

24 years of experience

Services we offer

Roof Repair & Replacement. Attic Insulation.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.8236 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
89%
4
6%
3
2%
2
2%
1
2%
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Showing 176-200 of 236 reviews
Maurice Y.
Aug 2008
5.0
Yes, I recommend this pro
$25,000
Dale Cartensen was the estimator and contact for the project. He was very professional and knowledgeable. He described how the work would be done, how long it would take and what I could expect. He coordinated with the contractor installing a Solatube. He responded to my questions. He followed up up after the crew was done. The job went as described. I am please with the results. The crew did a fantastic job in cleaning up when the job was done.
Response from Los Gatos Roofing

"WE ARE HAPPY ALL WENT AS EXPECTED FOR YOU. IT WAS GOOD OF YOU TO WRITE ABOUT YOUR EXPERIENCE IN SUCH A POSITIVE WAY. THANK YOU"

DE S.
Aug 2008
2.0
John came out the day following my initial telephone call. He seemed very knowledgeable about the product and the work that was to be done. He took measurements and answered all of my questions. He told me that I would have an estimate via email in, at the most, four days. After a week and a half, he called to let me know, "I haven't forgotten about you." Two weeks after our initial meeting, I still didn't have an estimate. In the time between our first meeting and the two week wait, however, I had estimates from two other companies, so I signed with one of them. To me, if a company doesn't respond with an estimate in a timely manner, I feel it reflects on what to expect when the job starts. I also didn't feel like a valued customer.
Donna G.
Aug 2008
2.0
They reroofed our entire roof nine years ago. We used a product that they recommended. They told us that it was what they suggest we re-roof with. That material was only on the market for two years because it failed. That is why we had to reroof our roof nine years later. We thought because of this experience that they might at least try to make things right. They could have cared less that this happened. They said they in no way stand behind their products, even though they recommended them.
Response from Los Gatos Roofing

"OUR GOAL IS TO ALWAYS GIVE A CUSTOMER EXCELLENT SERVICE. WITH THIS MEMBER WE MISSED THE MARK SO WE ACCEPT RESPONSIBILITY AND APOLOGIZE. LOS GATOS ROOFING, INC. COMPLETED THE ROOF FOR THIS MEMBER IN 1997. THE MEMBER WAS GIVEN A STANDARD WRITTEN 5 YEAR WORKMANSHIP WARRANTY FROM LGR, AND A 25 YEAR MATERIAL WARRANTY FROM LOUISIANA PACIFIC, WHO MADE HER NATURE GUARD PRODUCT. WE INFORMED THIS MEMBER HER MATERIAL WAS STILL UNDER WARRANTY AND HAD NOT FAILED. WE ASSISTED HER IN CONTACTING THE MANUFACTURER FOR A ROOF INSPECTION. IT WAS THE DECISION OF THIS MEMBER NOT TO PURSUE HER WARRANTY CLAIM WITH LP, AND TO REROOF HER HOME. OUR PROPOSAL TO REROOF HER HOME INCLUDED A DISCOUNT FOR THE REMOVAL OF THE EXISTING ROOFING THAT HAD PREMATURELY FAILED. IT IS NOT COMMON PRACTICE FOR LOS GATOS ROOFING, OR ANY ROOFING CONTRACTOR TO WARRANT ANY MATERIAL. AND AGAIN, WE ARE TRULY SORRY FOR THE BAD EXPERIENCE SUFFERED BY THIS CUSTOMER."

Kathy S.
Aug 2008
1.0
$1,200
I used another company who was excellent!
Response from Los Gatos Roofing

"WE WOULD HAVE LOVED TO WORK WITH THIS MEMBER BUT UNFORTUNATELY WE HAVE NO RECORD OF HER CONTACTING US SINCE 2000. LOS GATOS ROOFING, INC. COMPLETED THE ROOF FOR THIS MEMBER IN 2000. SINCE THAT TIME, WE HAVE ABSOLUTELY NO RECORD OF THIS MEMBER ATTEMPTING TO REACH US, VIA PHONE, FAX OR EMAIL REGARDING A GAZEBO. WE HAVE NUMEROUS CUSTOMERS WHO CONTACT US DAILY, AND ARE PROMPTLY ENTERED INTO OUR COMPUTER SYSTEM. WE HAVE NO SUCH RECORD OF COMMUNICATION FROM THIS MEMBER. WE APOLOGIZE FOR ANY MISUNDERSTANDING, AND WOULD HAVE GLADLY BID ON THE GAZEBO IF GIVEN THE OPPORTUNITY."

Joe B.
Aug 2008
5.0
Yes, I recommend this pro
$190
Most roofing companies are not interested in doing repairs. They are only interested in selling new roofs. Los Gatos Roofing was punctual, professional and clearly takes a long term view of its business by stressing customer service and building good will. When I need a new roof, I will call Los Gatos Roofing.
Response from Los Gatos Roofing

"THANK YOU FOR TAKING THE TIME TO WRITE. WE DO QUITE A LOT OF ROOF REPAIR WORK AND OFTEN FIND THAT A LITTLE PREVENTATIVE WORK CAN MAKE A ROOF LAST QUITE A BIT LONGER."

Geri D.
Aug 2008
5.0
Yes, I recommend this pro
$8,000
The work was very well done and It was a great experience. They cleaned their mess up when the work was finished. They where very pleasant to work with. I would recommend this company to everyone. They were always on time ,and were always there when they said they would be.
Response from Los Gatos Roofing

"THANKS SO MUCH FOR YOUR RECOMMENDATION. WE REALLY APPRECIATE IT. ENJOY YOUR NEW ROOF!"

Joel R.
Jul 2008
5.0
Yes, I recommend this pro
The owner was very good. They go the extra mile to clean up after they are done. They have great crew.
Response from Los Gatos Roofing

"THANK YOU FOR YOUR NICE COMMENTS."

Shu H.
Jul 2008
5.0
Yes, I recommend this pro
$20,000
They were great to respond and were very professional. I would definitely highly recommend them to anyone. Carmron was the sales representative and he took care of us. He was quick to respond and addressed any issues that came up. Great experience.
Response from Los Gatos Roofing

"WE ARE SO HAPPY THAT YOUR REROOF EXPERIENCE WAS SATISFACTORY. THANKS FOR TELLING ANGIE'S FRIENDS."

KIET N.
Jun 2008
5.0
Yes, I recommend this pro
They were very punctual and professional. They were friendly and you could tell they knew. Their pricing was quite a bit high compared to some other ones.
Harry S.
Jun 2008
5.0
Yes, I recommend this pro
$1,500
They were very responsive. It was easy for them to come out and get to work. The quote was exactly on. They did no add any additional fees.
Response from Los Gatos Roofing

"THANK YOU FOR YOUR POSITIVE COMMENTS. WE APPRECIATE YOUR TAKING THE TIME TO WRITE."

Victor Z.
Jun 2008
5.0
Yes, I recommend this pro
$13,000
Los Gatos Roofing was highly recommended by my neighbors. Their quote is very competitive compared with other quotes I got. Best of all, the quality of their work and service are absolutely EXCELLENT. Dave Weber is always professtional and answered all our questions honestly. He and his team are always on time. They finished the work within 3 days as promised. They went out their way to ensure our satisfaction. For example, old roof was attached to some parts of the wall. When old shingles were removed, some paint was peeled off. Although the contract specifically said that touch-ups are not covered, they did the touch up for us anyway. They cleaned up the work site very nicely. We are very satisfied with their work! TWO THUMPS UP for Los Gatos Roofing!! We will definitely use them again and refer them to all our friends!
Response from Los Gatos Roofing

"WE ARE THANKFUL TO YOUR NEIGHBORS FOR THEIR RECOMMENDATION, AND ARE HAPPY WE WERE ABLE TO REROOF YOUR HOME TO YOUR FULL SATISFACTION. THANK YOU FOR WRITING."

Jeremy N.
Jun 2008
5.0
Yes, I recommend this pro
$8,400
Terrific job and company! I called to setup the appointment for an estimate and within a couple days Randy was out to provided detailed information about the job and present a variety of good options for us. We are total first timers here; our first home and new roof needed so I really appreciated the professional guidance. Besides the new shingles needed, we also needed some special treatment for the flat front porch area since the slope is very low. All the areas we had experienced problems with in the past few years were spotted right off by Randy's inspection of the job which made me feel very confident they would provide good work. Later that day I received the email estimates with some good varieties of shingle choices to choose from and the prices for each choice. The estimate was great and they have such a great reputation so I immediately got us on the calendar. Within a couple of weeks they came out to do the work. Very happy with the workmanship and communication throughout. The crew worked super hard and Randy came out a few times to check in, which made us both feel really good. By noon the old shingles were off, some minor dry rot repair was performed and the gutter people were here putting up nice new gutters, one down spout in a new spot as we asked. By noon the next day the entire roof was done! The crew cleaned up the entire area very well and were off! The Roof looks terrific with the new vents and gutters too! Very happy with the work results, communication and professionalism! Highly recommended.
Response from Los Gatos Roofing

"THANK YOU SO MUCH FOR TELLING OTHERS ABOUT YOUR RE-ROOFING EXPERIENCE WITH OUR COMPANY. WE ARE SO HAPPY YOU'RE SATISFIED WITH OUR WORK AND ARE ENJOYING YOUR NEW ROOF & GUTTERS. THANKS FOR REPORTING BACK TO ANGIE!"

JULIA B.
Jun 2008
5.0
Yes, I recommend this pro
$21,000
It went very well. Los Gatos Roofing did exactly what they said they would do, in the time frame specified and cleaned up after themselves very nicely. Our new roof looks wonderful!
Response from Los Gatos Roofing

"WE ARE SO GLAD YOU LIKE YOUR NEW ROOF AND ARE HAPPY WITH YOUR RE-ROOF EXPERIENCE. THANK YOU FOR WRITING."

MARIANNE M.
Apr 2008
4.0
Yes, I recommend this pro
$16,000
Very well.
GEORGE N.
Apr 2008
5.0
Yes, I recommend this pro
$12,500
Within two days of my original phone request for an estimate, Jon Stirm arrived and discussed the project in detail. He was courteous, professional, and described options in detail. A formal proposal was received the day after his visit. Further discussions were held and various jobs they had done with the product we had chosen were visited. The contract was signed and we were told work would commence in 3 weeks, weather permitting. We received a phone call on time that they would commence the work. The crew arrived on time and the whole job was completed in 2 days. All areas around the house were completely cleaned of debris. The work that was performed was outstanding and we love the new roof. Communication was always timely. We highly recommend Los Gatos Roofing!!
Response from Los Gatos Roofing

"THANK YOU SO MUCH FOR THE DETAILED DESCRIPTION OF YOUR RE-ROOFING EXPERIENCE WITH OUR COMPANY. YOUR TAKING THE TIME TO COMMENT IS MUCH APPRECIATED. YOUR PERSPECTIVE IS SO HELPFUL TO OTHER FOLKS LOOKING FOR THE RIGHT COMPANY TO WORK WITH. THANK YOU AGAIN FOR YOUR BUSINESS AND THE NICE WORDS."

SAELON R.
Feb 2008
5.0
Yes, I recommend this pro
He came out when he said he would, was polite and professional, and gave me really good honest advice that saved me a ton of money.
Geoffrey N.
Feb 2008
5.0
Yes, I recommend this pro
$25,500
One of the potentially scariest aspects was that Los Gatos had to coordinate with two other contractors -- one that had to remove a sunroom ahead of their work and a different one that had to install flashings for future solar panels in the middle of the reroofing. Los Gatos did a great job on their own work but also successfully coordinated with the two other contractors. Dale Carstensen, my estimator/main contact was knowledgeable and a good communicator. I'm very happy with the work that Los Gatos Roofing performed from start to finish.
Roland F.
Feb 2008
5.0
Yes, I recommend this pro
$13,440
Dave Weber was very responsive throughout the entire process from our initial call until the work was done. Dave prepared us in advance as to what to expect at every stage of the process. We were able to reschedule without any push back the day before our scheduled date because we were concerned about rain. It turned out that it didn't rain anyway but our job was done the next week. Everyone was very neat and cleanup was flawless. They even put a tarp under the engine of the tear off truck so that it wouldn't drip oil onto our driveway.
Response from Los Gatos Roofing

"THANK YOU FOR WRITING ABOUT YOUR EXPERIENCE WITH OUR COMPANY. OUR CUSTOMERS COMMENTS ARE MOST WELCOME, ESPECIALLY WHEN THEY ARE NICE LIKE YOURS."

Andrew Y.
Feb 2008
5.0
Yes, I recommend this pro
$15,490
I met Dave Weber for an estimate. He was very polite and professional compared to a lot of the other roofers I called out. He was also the only one who actually arrived earlier than the scheduled appointment time! Needless to say, he left me with a good impression (of himself and therefore his company) but I eventually ended up picking a different contractor because of price. I think the price difference was due to a different ventilation solution that is less elegant than smart vent but also cheaper.
Jon G.
Jan 2008
5.0
Yes, I recommend this pro
$8,000
These guys are AWESOME. Dave Weber is the guy I worked with-he came out to my house, showed up on time, ran through some of the different options, and followed up quickly with a price quote. Favorite part - he gave me a list of hundreds of other jobs they had done in the area, along with what type of color/shingle was used on those job sites. This let me drive around and see how the actual product looked. The actual work took about 2.5 days, and they did a great job cleaning up - I only found maybe 10 nails on the ground after-wards. 6 months later I sold the house. Termite inspector found a small amount of rot on one of the eaves boards, so it had to be replaced. After the termite company replaced that board, I called Dave and he sent someone out within 3 days to repair the roof with new shingles. No charge - he covered it under warranty after saying they should have caught the rot in the first place. Outstanding service - I would recommend them in a heartbeat.
Peter J.
Jan 2008
5.0
Yes, I recommend this pro
$16,000
After obtaining quotes from 4 roofers, Los Gatos Roofing had the best price, sometimes by as much as $8000. Others have already highlighted the quality job that this company does, so I will focus on my unique interactions with this company and more specifically, my sales rep. Cameron explained roofing in lay terms without a condescending attitude that I've received from other "professionals". In addition to being a new home-owner, we were also expecting our first baby, and Cameron was flexible in changing our roofing dates no less than 3 times last minute. During the installation, our neighbor's son had a birthday party. Not wanting to disturb them with pounding nails, Cameron was very accommodating and was willing to stop work during the party. This is a HUGE deal, since his workers would still get paid as if they worked the full day! (Fortunately it didn't come to that!) After the roof was up, a leak developed in a gutter which was patched promptly the next day. No problems since!
Response from Los Gatos Roofing

"WE APPRECIATE SO MUCH THE TIME YOU TOOK IN RECOUNTING YOUR EXPERIENCE WITH OUR COMPANY. IN THE SAME WAY PROBLEMS ARISE FOR CONTRACTORS, HOMEOWNERS' LIVES CAN BE COMPLICATED BY THE UNEXPECTED AS WELL. IN ALL HONESTY, WE CANNOT ALWAYS PERFECTLY COMPLY WITH A LAST MINUTE CHANGE BUT OUR CUSTOMERS CAN EXPECT US TO GIVE IT A TRY. I'M GLAD ALL WORKED OUT TO YOUR SATISFACTION. HAPPY NEW YEAR"

RHONDA L.
Dec 2007
5.0
Yes, I recommend this pro
$16,000
Got estimates from a number of roofing companies. Decided to go with a Diamond Certified and of the 3 Diamond Certified in the area happy that I chose them. More importantly, they were able to order and get new skylights for me!(All the other roofing companies said I had to get them myself). Very Easy to work with. A plus was that I was able to communicate via email. Received quote and good follow-up with letter from them specifying stages of roofing-prepping etc. Job took 2 1/2 days to complete. They finished just in the nick of time; started to rain. After work was completed, minor cosmetic issues were taken care of immediately. Crew was great and roof looks better than ever!
Response from Los Gatos Roofing

"THANK YOU FOR WRITING. THE RAIN DID COME AND WE SURE NEED IT...BUT ONLY OUTSIDE THE HOUSE! ENJOY YOUR NEW ROOF. WE'RE SO HAPPY YOU WERE PLEASED WITH OUR WORK AND FOLLOW UP."

Curtis N.
Oct 2007
5.0
Yes, I recommend this pro
$4,740
Jon Stirm was the representative that we met. He came out to take measurements, match the color of the existing roof shingles(we have a homeowners association) and answer any questions that we had. The crew arrived promptly and quickly got to work. They were able to remove the old roofing material, make some repairs (dry rot) and finish re-roofing in two days for both our houses. They were working almost non-stop during the two days. I am very happy with the work and product installed. Their estimate was lower than a competing bid and they used a better product (ridge vents vs. eyebrow vents).
Response from Los Gatos Roofing

"WE ARE SO GLAD YOU'RE HAPPY WITH YOUR NEW ROOF AND THAT YOU ARE WILLING TO TELL OTHERS ABOUT YOUR POSITIVE EXPERIENCE. THANKS FOR TAKING THE TIME TO WRITE."

BARBARA B.
Oct 2007
5.0
Yes, I recommend this pro
$17,000
These guys are probably the most effective roofers in the south bay area: they show up on time, tell you what they're going to do, work quickly to get it done, clean up every day and do exceptionally high-quality work. They aren't the cheapest alternative, but they are possibly the best you can choose to get the job done quickly and correctly.
Response from Los Gatos Roofing

"WOW, WHAT WONDERFUL COMMENTS! THANK YOU SO MUCH. WE WANT FOR OUR CUSTOMERS JUST WHAT WE ALL WANT FOR OURSELVES, GOOD INFORMATION, EXCEPTIONAL SERVICE, AND A FINISHED PRODUCT IN WHICH WE CAN HAVE CONFIDENCE. THANKS AGAIN FOR WRITING."

Pat D.
Oct 2007
2.0
$10,000
I researched the proposed ridge venting system, found that they were not installing it per manufacturer specs. His proposal produced a venting system that wasted 70% of the ridge venting, meaning I would be paying for the unneeded venting. I had to tell the estimator how to provide balanced venting for my attic. I investigated the radiant heat barrier proposal and found that they again don t install it according to the manufacturer instructions. Their installation of the heat barrier would reduce its effectiveness by > 50%. I would pay full price for the barrier and get less than half the benefit. I worked out the above issues with the estimator and signed a contract. The price was good. After signing the contract the estimator called to say he couldn t do the job for the quoted price. He wanted $1,500 more because he forgot to include 400 square feet of my roof in the quote. I lost all confidence in the integrity and competence of this company, I cancelled the contract.
Response from Los Gatos Roofing

"IT IS WRITTEN IN THE CORE VALUES OF LOS GATOS ROOFING TO GIVE EXCELLENT CUSTOMER SERVICE. EVIDENTLY IN THIS CASE WE FAILED, AND FOR THAT WE APOLOGIZE. WE NEVER HAD AN OPPORTUNITY TO WORK FOR THIS MEMBER DUE TO AN ESTIMATING ERROR THAT APPARENTLY CAUSED SOME HARD FEELINGS. WE AT LOS GATOS ROOFING STRIVE TO BE ON THE LEADING EDGE OF BUILDING TECHNOLOGY AND IMPROVEMENT. WE ARE A GREEN CERTIFIED BUSINESS AND ARE DIAMOND CERTIFIED FOR EXCEPTIONAL SERVICE. THE ROOF SYSTEM TO WHICH THIS MEMBER REFERS IS ONE UTILIZING THE LATEST IMPROVEMENTS IN ROOFING TECHNOLOGY DESIGNED TO IMPROVE A BUILDING’S ENERGY EFFICIENCY. PRODUCTS SUCH AS RADIANT BARRIER OSB AND RIDGEVENTING ARE ON THE LEADING EDGE OF HOME IMPROVEMENT, AND CAN AT TIMES BE CONFUSING TO A HOMEOWNER WHEN APPLIED IN A REROOFING CONTEXT. QUOTING FROM A LETTER RECEIVED FROM A RECENT CUSTOMER, “I WENT WITH RADIANT BARRIER SHEATHING AND RIDGEVENTS ON THE ENTIRE ROOF INCLUDING THE GARAGE TO HELP CUT DOWN THE HEAT BUILD-UP IN THE ATTIC. IT IS HARD TO BELIEVE THAT THE ENTIRE HOUSE FEELS COOLER AND PEOPLE THINK I HAVE CENTRAL AIR CONDITIONING. THE LITTLE EXTRA I PAID FOR THE RADIANT BARRIER AND RIDGEVENTS PROVIDED OUTSTANDING RESULTS.” WE WILL CONTINUE TO STRIVE FOR EXCELLENCE, AND FEEDBACK SUCH AS THIS GIVES CREDENCE TO THE INNOVATIONS OF OUR INDUSTRY. AND, AS ALWAYS, OUR ESTIMATES ARE FREE, BUT OUR ADVICE IS PRICELESS."

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Showing 176-200 of 236

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FAQ

Los Gatos Roofing is currently rated 4.8 overall out of 5.
Los Gatos Roofing accepts the following forms of payment: CreditCard
Yes, Los Gatos Roofing offers free project estimates.
No, Los Gatos Roofing does not offer eco-friendly accreditations.
No, Los Gatos Roofing does not offer a senior discount.
No, Los Gatos Roofing does not offer emergency services.
No, Los Gatos Roofing does not offer warranties.

Contact Information

888 Faulstich Ct, San Jose, CA 95112

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