Dollens Electric Corp

HIGHLIGHT OF REVIEW (and reason for the two star rating for price): This was the first moment where I felt disappointment with the services provided by Dollens Electric. They had spent two hours and charged me $509 ($374 for first hour plus another $175 for a second hour of work on that Friday’s first visit) in order to reach the conclusion that they needed to go and inspect the attic to see if there were damaged wires up there preventing power coming to the outlets. I find this a very high and expensive price to pay and still not have the source of the problem identified. Jason came back the next morning with a partner, Elijah. He sent Elijah up into the attic and, within 15 to 30 minutes, Elijah found a damaged wire that was preventing power from reaching the outlets. I silently thought to myself that if someone had gone up into the attic during the first visit, then this damaged wire and source of the problem would have been found sooner and saved me a lot of money. MAIN/FULL REVIEW: Four outlets at my mom’s home went out at the same time: one in the kitchen and three in the dining room. An under cabinet light connected to the power in the kitchen outlet also stopped working. The circuit breaker had not tripped; so, I told my mom that we should call an electrician. I called Dollens Electric based upon their name appearing in a booklet that had come in the mail a few years ago listing providers of various services for home maintenance. A woman answered the phone, and I asked how much it would cost for someone to come out and diagnose the problem and then fix it. She said that she would have one of her electricians call me and give me a price quote. In less than an hour I received a phone call from Jason, and I described the problem to him. He said that there is a $334 charge for the first hour to come and troubleshoot the issue. Each additional hour after that would be $175 plus any materials needed for repairs. He also volunteered that I try to go and turn off and then on the circuit breakers in order to see if the four outlets would work again. I told him that I would do that and then call him back with a follow-up. After ending the phone call, I went and turned off and then on the circuit breakers. This did not fix the problem, and the four outlets still were not working. I thought that the prices I was quoted were really high; so, before calling Jason back, I reached out to a friend who is a handyman. I told him that maybe the plug receptacles were bad and that I didn’t want to pay $334 for an electrician to come out and just tell me that. My friend said that he would come and take a look. A few days later, my friend came out and did some tests on the outlets using his tools. He told me that there was actually no power coming to the outlets and that the problem was not the plug receptacles. He said that there might be an issue with the electric wires in the attic, and that I really did need a trained electrician to come out and find the problem. So, I called Jason back and scheduled for him to come out to my mom’s house. Jason arrived in the afternoon on a Friday. I told him that there was no power coming to the four outlets and that my friend had said that someone needed to go up to the attic and inspect the wiring up there as a possible source of the problem. After that, I allowed Jason to do his work. He spent the following two hours opening various receptacles around the kitchen, dining room, living room, and family room. He ran tests on these with instruments he had. He had a tool where he would wave it along the walls and it would make various sounds. After two hours of doing this, he stated that he would need to come back the next day with a partner and go into either the attic and/or crawl space in order to see if the problem could be found there. This was because even after two hours he had not been able to identify the source of the problem. This was the first moment where I felt disappointment with the services provided by Dollens Electric. He had spent two hours and charged me $509 ($374 for first hour plus another $175 for a second hour of work on that Friday’s first visit) in order to reach the conclusion that he needed to go and inspect the attic to see if there were damaged wires up there preventing power coming to the outlets. I find this a very high and expensive price to pay and still not have the source of the problem identified. Jason came back the next morning with a partner, Elijah. He sent Elijah up into the attic and within 15 to 30 minutes, Elijah found a damaged wire that was preventing power from reaching the outlets. I silently thought to myself that if someone had gone up into the attic during the first visit, then this damaged wire and source of the problem would have been found sooner and saved me a lot of money (remember: I had paid $509 for two hours of troubleshooting on the first day with Jason leaving while still not having found the problem). Elijah, who was in the attic examining the damaged wire, and Jason recommended that I fix the problem and restore power to the outlets by installing a dedicated line. I told them to go ahead and do this. They did this work professionally. I asked them, since Elijah was up there, to let me know if they identified any other wiring issues. Elijah found some separate wires that he and Jason said needed to be extended, and I told them to go ahead and do that work as well. At my request, on his way out of the attic, Elijah also looked at an attic fan that not worked for awhile in order to tell me if the problem was electrical or if the fan itself had just stopped working. He confirmed that there was power to the fan and that it was just the fan that needed to be replaced. This was good to know. Overall, Elijah was a very pleasant and hardworking young man. The final step to this electrical job was for Jason and Elijah to bring the new, dedicated line into the panel and connect it to a new circuit breaker. Jason charged me $84.33 for an arc fault / ground fault circuit breaker for this new line. Power was restored to the four outlets as well as the under cabinet light. At this point Jason said to me that it would also be recommended to change some of the other existing circuit breakers in our panel. I had not planned on this, but I am the type of person who trusts the expertise of people. So, if my electrician says that the home needs some new circuit breakers to replace still working circuit breakers, then I will agree to it even though I don’t understand why. We were approaching three hours of work time for the second day’s visit, and I hoped that this additional work would be completed without going into a fourth hour. It was completed within the third hour of work for the second day, and I therefore ended up paying $525 for three hours of labor on the second day (rate was still $175 per hour since this was a continuation of the same job started the previous day). So, over the two days, I paid $1034 for five hours of work. Since the job as a whole was $1427.66, you can see that $393.66 of the total cost was for parts and materials. I had already mentioned that $84.33 of the materials charge was for the required new circuit breaker for the new dedicated line that had been put in to restore power to the four outlets. I expected something like this. And the charge for the wiring used for that line was $32.90. This was also expected. I was surprised by how expensive the circuit breakers that Jason installed to replace my already working but older circuit breakers cost. Again, I did not expect this because it had nothing to do with the original problem of the four outlets not working, but Jason, as I wrote above, said that this was recommended work to do. In particular, Jason replaced some of my older but still working circuit breakers with a type called “quad” circuit breakers. He charged me $151.89 for the circuit breaker part called 50/30 quad Eaton breaker, and he charged me $96.99 for the circuit breaker part called 15 Amp 240 Volt Quad Eaton Circuit Breaker. These two parts alone added almost $250 unexpected cost to my invoice for this job. These parts seemed very expensive. Overall, this last point highlights my main takeaway from using Dollens Electric. I found their services to be unreasonably expensive for the work done. The best example of this was my being charged $509 for the first two hours of troubleshooting and only being told that the problem was still not identified. If someone had gone up into the attic within the first hour on the first day in order to look at the wires, then the damaged wire would have been quickly identified and the repair work begun much sooner. When Elijah was sent up to the attic by Jason on the second day, the damaged wire was found within about 20 minutes, as I wrote above. I find Jason’s two hours of troubleshooting on the first day’s visit without checking on the wiring in the attic, to have been inefficient and too prolonged — and it cost me $509 without the problem even being identified until the next day when Elijah was sent into the attic during the third hour of work on this job. END OF REVIEW.

Jason responded to my Angi request within 5 minutes of my entry. When I described my problem, he let me know that if I bought a different kind of light bulb I would not need an electrician. My florescent light bulbs had gone out in my laundry room and when I bought new ones at the store, they said they required the removal of wiring to the ballast and work had to be done by a knowledgeable expert. Jason let me know there are replacement LED bulbs that don't require rewiring and he texted me a link to ones at Home Depot. Yay! This was great, not just because of the cost savings, but because my house is for sell and I need the lights working ASAP for a broker tour this week.

The estimate was thorough and time was taken to explain the work that would need to be done. We got the estimate quickly and were able to schedule the work easily. The team of electricians were knowledgeable, professional, very nice, and responded to questions and requests.

Very well.The installer was informative and helpful. I will definitely use their services in the future.

Very well. 2 visit took acre of everything. I am very happy with the work and my new lights

work completed on schedule, very thorough. Crew cleaned up after themselves before leaving.

Jason and Josh did an excellent job. They were timely, responsive, and professional. They did great work, and provided solutions to several problems. I highly recommend them.

Great! Fast, friendly, professional and clean.

Hire this company for some electrical problem that I had , when they suggested that I needed ground rod installed to make my wall plugs in the units would have ground. They installed the ground rod in the wrong place , they installed it right through the middle of my drain pipe, that cause clogging into the toilet and backing up, what ever goes there, it was backing up. When water starts backing up, I called a plumber and that is when I found out that the ground rod was installed there. It me cost me a total 6566.60 to fixed that issue. And now they are giving me a hard time for the reimbursement. They are the one who is responsible for this.

Excellent! The bathroom was left cleaner than it was before they arrived. There were some minor problems, but they explained the issues and gave me options. very easy to work with.

Excellent responsiveness...installation...honest..reliable...great experience

Top notch service. Called on Friday due to some outlet outages in my kitchen the previous day and they had an appointment available for Monday morning. Bryon came out on Monday to assess and provide quote. Seemed liked a simple routine job but he discovered the electrical in my kitchen was not wired correctly. One of my GFCI outlets was wired wrong which caused two of my outlets to stop working. After fixing 3 of my 4 outlets we chatted about the scope of work to fix the last one. Byron was very open and honest about the challenges he was having and the extra time needed to complete the job. The outlet that powers my microwave stopped working and at first it seemed like an anomaly. Byron's apprentice Josh showed up halfway through the job to help him troubleshoot the problem. They were determined to solve the problem and like two detectives they found the issue. Using a sniffer (not sure the proper term) they traced the faulty wire into the attic. Josh made his way into the attic and found the burnt wire. The wire was loose which killed the outlet. I'm just grateful it did not cause a fire. Byron and Josh level of expertise is top notch. I highly recommend Dollens Electrical. Their technicians take customer service to the next level.

They did the work in a couple of hours at a rate ten times lower than what another contractor quoted. They did fantastic work, showed up on time and were easy to work with. I would hire them again in a heartbeat.

Terrible experience. I scheduled an appointment for 08:00. On the day of the appointment, no show, no call, no email. I called Dollens at 08:35 and was told that they had replaced their scheduling software and that I must have been deleted from their appointment calendar. They offered to have someone meet me at 11:30. I explained that I had to return to work and was not available for the reschedule. Their failure to ensure a proper transition from their old system to their new system cost me time and money.

Everything went very will. So well, in fact that I hired them again later in the year to replace more lighting with LED lights.

Small job of installing an electrical outlet. Dollens was able to scheduled someone the next day. Technician arrived promptly, carry out the work with good communication of cost via email and text. All worked as promised. Prompt and professional. Definitely hire again.

Did a good job, but very expensive.

This entire experience with the Dollens team was a pleasure. From working with Jason on the assessment and estimate, to working with the office team on scheduling and questions, to the onsite team performing the work, everyone was professional and friendly. We are very happy and I highly recommend Dollens Electric

Howdy Folks, I want to provide my experience with Dollens Electric. We wanted to provide electricity to a new backyard shed. (For those who love DIY - electrical work is NOT a do-it-yourself project - way too many subtle code complexities.) After a lot of research among various contract venues, I requested estimates from several electrical contractors. Dollens Electric came in with the best bid. My only final concern was scheduling. To my surprise, they started the job 3 days later. FYI - the other (more expensive) bidders stated the job would take two or three days. Dollens accomplished the entire project in one day. I called for the permit inspector to come out. He marked a couple items as needing correction - but was actually incorrect. Jason at Dollens immediately contacted the inspector at the Permit Department and straightened out the situation. Because of his personal connections and reputation, the situation was resolved - and the final permit approval was successfully completed. This company totally stands by their work!! Whatever the question, they provided the answer and solutions. Their customer service was consistently way above what I expected. The quality of the work was outstanding, down to the smallest details.

One prep day and one work day and it was wrapped up. They were accommodating to surprises that came up, like the rotted studs that needed replacement.

good. Sometimes hard to tell WHO we hired when the company goes by several names. One name in the Angies listing, another one on the service area map, a third on the truck. Did I really hire this firm?

Electrician was right on time, safely parked truck using safety cones and got right to work. No complaints.

Great! They charge point station has worked out perfect!

The service was provided quickly and efficiently. The work was done exactly as promised and they worked with us to determine exactly what we needed and where the electrical service should be placed. They went out of their way to minimize the work we needed to do in getting the conduit through a dry stack stone wall. Additionally, the employees were very polite and good natured. I don't expect electricians to make me laugh, but this was an added bonus.

Summary: Seems like good work was done but for an extremely high price. For a single family home, main breaker kept tripping. Contacted Josephine in front desk and was told Jason would come out between 10AM-12PM. I called at around 8:30AM same day as service. Jason arrived a little bit after 10AM. Soon after he arrived, another helper arrived who he asked me to let in. The job: Replace main breaker (100AMP). He had an extra in his truck which he installed to replace. He had to remove a small amount of insulation around the meter in order to check BUS and meter contacts. They also borrowed one of my tools to put the ring back on the meter retainer. The Good: 1. Electrician seemed to know what he was doing 2. Had parts available in his truck 3. Issue was fixed. The Bad: 1. For less than 1 hour of work and for a cheap replacement part (breaker) I was charged $400.00 2. I was told by Josephine that the electrician would go over the hourly pricing once he arrived and diagnosed the issue (which was a $74 charge). 3. Next thing you know, a bill of over $400 was presented to me. 4. I asked for an itemized invoice but was not given one. When I asked why it was so much higher than I expected, the answer was not clear. The fact is that work touch time was less than 1 hour and he really didn't need a helper. Why was I charged $400 for 1 hour of easy work?