COUNTRY WOOD FURNITURE

Description of Work: My son just graduated from college and rented an apartment. He bought a bed set without realizing it was too large for his room. He called the next day to ask about cancelling the order and was told by an employee it should be ok but he needed to contact the owner on Tuesday. My son called and spoke with Mike Wilson (the owner) was treated with such disrespect i almost didn't believe him.

Description of Work: I was moving back to San Jose after the death of my husband of 35 years and having to leave behind or sell my big furniture as was moving into a small apartment that would not accomadate the majority of my belongings. I was to move first weekend of May. On April 15th I went into the store and after about 45 minutes found a dining table chairs and bench I thought would do, we had to go and get a salesperson as you are pretty much ignored by any staff in sight. I was told after they "checked their warehouse" that the chairs were in stock but table and bench to dining set would not be in till third week in April. I gave both my cell number and my neighbor (who was with me) phone number so they could let them in for delivery. I was charge 60.00 for delivery and set up. After looking at apartment a second time realized that the table would not fit in my small kitchen. My friend who was with me for sale and my best friend returned the next day just 16 hours later to cancel. When I told the person behind the counter I was afraid I had to cancel order he did not ask who I was or what I ordered only became enraged and beligernet saying there was 20 percent restocking fee. I went into the show room and took the sign off wall that said you have 5 days to return and. when I returned to the counter he was swearing at my friend who is my age and I kept saying why are you screaming I don't by understand??. He only got worse and my friend wanted to call 911 at which point he screamed to get out of his store.I went immediately to a bank of the ATM card and the manager filed a fraud case after hearing what happened. The bank returned the money to the store because I signed a contract that says no cancellation or returns. They had folded the big receipt back with their no return no cancellation policy. Like I said it was different from what they had posted. I went to BBB to file and this company has 20 cases complaints against them and 25 small claims cases against them. The worst part is not just the swearing and taking advantage of customer after customer as I have since read YELP and this man is a racist in addition telling customers to go back to their own country. Because I had to short sale my house quickly and make a move quickly it never occurred to me that a business would behave this way that I needed to check yelp or BBB

Description of Work: WE ASKED FOR A CERTAIN SIZE CABINET THAT WAS NEEDED FOR DISH STORAGE. THEY ASKED WHAT SIZE AND WOOD TYPE AND COLOR.

Description of Work: STAINED/FINISHED SEMI-CUSTOM DVD CABINET.