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ClickAway Computer + Phone + Network Repair

4.3(
6
)
Telephone System Service, Computer Network or Wiring Install or Repair, Computer Repair, Troubleshooting or Upgrades - For Business,

About us

ClickAway provides computer, phone and network repair and installation services. Our 6 locations also provide data recovery, virus removal, computer upgrades, smart home & security device set up and small business IT managed services. We offer free diagnostics, same day, in-store & on-sites services. We beat or match lowest prices. Certified technicians since 2002. Trusted by 750,000 customers.

Business highlights

Emergency services offered
23 years of experience

Services we offer

IT managed services, app development, cell phone repair, cellular accessory sales, computer repair, computer sale, laptop repair, network installation, network repair, remote computer services, tablet repair, tablet sales, verizon phone sales, website development

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.36 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
33%
3
17%
2
0%
1
0%
Write a review
Showing 1-6 of 6 reviews
Barbara M.
Mar 2016
5.0
Yes, I recommend this pro
$242
All work was performed efficiently, quickly and accurately at a reasonable price. The technician who came to my home to set up the new laptop was courteous, knowledgeable and efficient and I am very pleased with the results.

The evaluation of my old laptop was performed at ClickAway and the set-up of my new lap top was performed at my home and took slightly less than one hour. I have used their services in the past as well, and would not hesitate to call on them again if needed.

Please note that the evaluation/diagnostics for my old computer was performed at the provider's address.


George R.
Oct 2014
3.0
Yes, I recommend this pro
They weren't able to repair it. The hard drive had failed and they would have to replace the hard drive. I just ended up buying a new computer. The person that helped me was okay. They seemed to want to upsell and sell me things. Their experience is average.
Response from ClickAway Computer + Phone + Network Repair

"We are sorry we missed an opportunity to serve Mr.[removed member name] better. We take these reviews very seriously and wish to do all we can to make things right. After speaking with Mr. [removed member name], we would like to extend a personal customer service promotion to him. Should he be interested, please contact our District Manager to arrange. His contact information is as follows. . Kevin Stapp District Manager [email protected] | (408)230-8775"

Norman S.
Apr 2014
4.0
Yes, I recommend this pro
$16
unknown
Debra W.
Oct 2013
5.0
Yes, I recommend this pro
$99
I'm definitely a fan of Click Away with Seth and Mike. I needed my data video clips retrieved from a damaged memory card and they saved the day. They were very friendly and professional as they patiently listened to my sob story of how I desperately needed this data retrieved. As I'm sure everyone says that when they go there for help. I'm not a techie so I described the problem the best I could with the error messages I got. Seth took my order while Mike was pleasantly conversing with me about my video documentary and showing interest in my work and understanding the need for my data retrieval. So I left my damaged card with them and thankfully they were able to retrieve everything within 24 hours. What a relief! When I went to pick up my data and pay for everything, Mike was there and helped me understand why I might've gotten some of the error messages I was experiencing. He and Seth were really great with their customer service and professionalism If you haven't been there yet, they should be at the top of your list for help when it's needed. They really take the time with you to understand the problem. The store is very clean and easy to find right behind Golfland. The price was right ($99) and the work was fast. I definitely recommend them.
Response from ClickAway Computer + Phone + Network Repair

"Dear Member, I want to thank you for posting your positive Angie's List review. Our goal is always 100% customer satisfaction and comments like yours help us know we are doing things right. We really appreciate you taking the time to write Angie. We are delighted to hear we recovered your data quickly and accurately. I do video editing as well so I know the panic feeling if footage you shot is damaged or lost. I so happy Seth and Mike were able to get you back up. We hope you don't need us for repair work any time soon but please keep us in mind should you need new equipment. We match Apple store prices and beat PCs prices! We sell all brands of Verizon plan mobile phones through our sister company ClickAway Mobile, clickawaymobile.com. Thank you again for your kind remarks and for your business. Lani Sutherland ClickAway Marketing"

Wendi V.
Jun 2013
5.0
Yes, I recommend this pro
$100
unknown
Joe B.
Jun 2010
4.0
Yes, I recommend this pro
$225
The virus was never removed and only some of my data was migrated so I asked them to make a mirror image of my Gateway drive onto a USB drive so I would have the piece of mind to be able to recover any data I needed in the future. Unfortunately only some of my most important data was copied but not the whole drive so I'm not sure what was not recovered. On my request, they removed the Gateway hard drive, gave it to me and trashed the rest of the computer. UPDATE 6/25: I was contacted by Vice President of Operations Sammy Kassem who saw my report on Angie's List and was determined to resolve my issues and make me a happy customer again. He succeeded. Sammy at his expense took my Gateway hard drive and put it into an enclosure that converted it to a USB drive. I can now access all my data from any computer and found the piece of mind I was looking for. I am convinced that customer satisfaction is a core value of Clickaway Computer and I will do business with them again.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

ClickAway Computer + Phone + Network Repair is currently rated 4.3 overall out of 5.
ClickAway Computer + Phone + Network Repair accepts the following forms of payment: CreditCard
No, ClickAway Computer + Phone + Network Repair does not offer free project estimates.
No, ClickAway Computer + Phone + Network Repair does not offer eco-friendly accreditations.
No, ClickAway Computer + Phone + Network Repair does not offer a senior discount.
Yes, ClickAway Computer + Phone + Network Repair offers emergency services.
No, ClickAway Computer + Phone + Network Repair does not offer warranties.

Contact Information

5725 Winfield Boulevard, San Jose, CA 95123

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