We had a sewer backup and Mike Counsil Plumbing responded within a few hours.  They routed the sewer line, but cautioned the blockage might be beyond the length of the router.  This provided immediate resolution, but when it backed up again a few days later, they returned, performed another cleanout, and ran a video camera into the line leading to the street.  They showed us the video feed and It was obvious the line needed to be replaced (original pipe from 1949).  They replaced the line and installed two cleanouts outside the home for future use.  On each visit, they were very punctual, provided options, took steps to protect the work area, worked quickly, and were very professional.

We have used them previously to replace our main water line, and some more minor plumbing repairs, so we were aware of their service level.

Highly recommended.

Our water heater was making abnormal noises including loud booms.  Since we had a safety concern, we wanted to get it looked at as soon as possible.  We called Mike Counsil Plumbing and Electric late on a Friday afternoon, during their regular business hours, and they booked an appointment for a technician to come the following day within a two hour window between 11 am and 1 pm.  An hour before the scheduled time, a company rep called to inform us that they would be unable to keep the appointment.  No explanation was given and the rep did not offer to reschedule our appointment.  This was extremely disappointing, so we called back to ask about the reason for the cancellation.  We were told that since their technician was very busy on another job, he would not be available at all that day.  The rep then said that it was a small company.  Again, there was no offer to reschedule our appointment.  On the plus side, the rep who called to cancel the appointment did offer us the phone number of another plumbing company, although she didn't say whether the other plumber was available.

I like that they have flexibly with payment and financing. They were very good with working with me. They are very knowledgably and show up promptly on time. They are friendly, respectable, and tell you exactly what they need to do. They always break the jobs down into sections so you know where they are at in the process. I am a diamond club member with them and they give me a great discount. They do once year maintenance on my property to ensure everything is working well.

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This went well, they were real courtesy and they went in did their job

Overall it went ok. The dripping was all resolved and also the lose faucets. The hot/cold issue was not. So overall the job was done. However it was a total 1 hour job and litterally it was about tigtening some screws and bolts (now that I have seen how it works, I can do it myself and have actually done it it to other faucets). The total bill was over $200 in addition to the Angie's list deal and I think that's a pretty crazy price. I mean... my lawyer is cheaper than that!
Also, the day of the original appointment the guy did not show up as he got lost... I live on the mountains so I am sort of used to that, but a call would have been appreciated, rather than make me wait 2 hours... The following day they were timely.

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We purchased the offer of a new toilet through Angie's list for 399.00, the offer included a Gerber toilet. We wanted height and requested the Santa Rosa Koehler toilet instead. He was quick to point out we would pay the difference and charged us another 253.00. Off he went to Home Depot for the toilet. He called us from the store and advised us The High Line toilet would better suit us. When he returned from the store I inquired about the difference now in our favor. He said he forgot to check the difference. The Santa Rosa lists for 264.00 while the High Line classic lists for 198.00. So from my figures we were over charged 66.00.

The back flow valve needed replaced and he wanted $2500.  I went to the store and looked online and the valve was $200.  I was considering to use them but decided not to.  I think asking for ten times more is crooked.

When I called to schedule an appointment, I was told a technician would be at my house in one to two hours.  I was pleasantly surprised when he showed up in 45 min.  The technician, Charles Saulus, was very professional and curtious.  He explained everything he was going to do and why he was going to do if that way. He got my approval at  each step of the process which affected cost.  I was very happy With Charles' expertise and performance, and, as a result, with Mike council PlumbIng, in general.
This is the second time I have used this company, and I have been happy with their service both times.  Again, high praise for the technician Charles Saulus.

We called this company to get a quote for replacing our water heater. We explained that we were looking to get several quotes and the company waived their fee.
Their representative, Jerry, was knowledgeable, arrived within the time window the company said he would be there, and listened carefully to what we said. He reviewed verbally what he thought we should do to make certain the water heater installation would meet code and be trouble free after they installed the water heater. This included replacing the working cold water valve, all new strapping, pipe connections and full replacement of the gas flue pipe to the roof. He carefully explained the companies policies, and their peace of mind option to maintain the water heater including an optional lifetime warranty, 
He said they could replace the wear heater next day, they had a lot of plumbers available to do the job.
The price he came up with and emailed us was $2800.00 without the lifetime warranty.
We did not hire them because the cost of the job was way above what we could afford on our fixed income and they were almost twice the price of other companies we found on Angie?s list. 
We attempted to get the company to lower their price by leaving off replacing the working shutoff valve and reusing our code approved strapping, gas vent pipe, etc. and the response by Jerry?s supervisor was to do all the work but with a 10% discount. Still way above what we can afford.
Our take on this company is that they are a large full service plumbing company more suited to doing large plumbing projects and seem overpriced for a project like replacing a water heater.

Provider did not respond to the order.  I had to go through Angie's List admin to get a refund of pre-paid order.  I doubt that I will use this type of pre-paid service in the future.  I believe the "service area" of the provider needs to be well defined.  It appears that the provider does not service my area, and did not respond to tell me that.

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After several false starts because they didn't have record that I purchased service from Angie's list and wanted to charge me to have someone come out and give me a quote, we got that resolved.

The person they sent out was very professional and did an outstanding job. We took the time to fully explain to me what he was going to do and did exactly what he said.

I am very pleased with the service.

The call to set the appt was handled well and quickly scheduled. In fact they called me and said they had an earlier appointment. Service person arrived on time and wore booties in the house to keep the carpets clean. He went down the crawl space under the house to look at access issues. However, he was able to easily unplug the drain with a snake and repair the leaks to the new trap my husband had put in trying to fix the clog. 
But that wasn't before the hard sell. All the pricing is 'out of a book' and you pay by the job, not by the hour. So even though I paid for the special for $200 of work, I ended up spending an additional $117.00. The total cost would have been $350.00 if I hadn't of paid the special. All for about 30 minutes of work. The rest of the time was spent trying to sell me an 'inspection' of our crawl space to make sure everything was okay --even though he had already been there. Then tried to sell an inspection of all the plumbing in the house to look for any problems...I didn't ask how much those services would be, but I was afraid the costs were getting pretty steep to unplug a clogged sink.
I think I would prefer to by the hour, as most plumbers I have known in the past work.

I need a refund from Angies list.

They never called me and I had to call them to get service. Then they wanted more money to do the job than originally stated.  I felt it was kind of a hustle job or a bait and switch.

You have heard of the Pentagon $500 toilet seat...well I think I did them one better. I ended up paying $949 for a "fixed price" $399 toilet deal. The idiot that I am I paid that to replace what was a perfectly working toilet (except for a broken lid which would have cost me $50 to replace).
Here is what happened....
Looking at the deal and seeing that the toilet was a top flushing toilet model (with two different flush controls) I decided to upgrade because the price seemed decent. I paid the $399. When I called for scheduling the installation the lady there told me I had to pay $69 for them to come there to install it. Probably a mixup as she diid not understand this was a $399 package deal from Angies and it should include installation. When I pointed it out she said " I will waive it as you are a new customer" but that is not the right reason to "waive" the charges. It was a fixed price deal including installation and haul away of the old toilet.
The installation day came and the Mike Council installer came by on time. He brought a regular side flush toilet. When pointed out that the deal had a top flush toilet he as nice enough to go and get the proper one. Great service so far. He then removed my old toilet and called me and said that the old one had the "toilet flange" set too low and he would try and install the new one on it with two "O" rings and it should be OK but there could be issues.  He did not tell me though that if there were issues they would charge me extra or how much that would cost me. if I had known it at that time I would have cancelled on the deal right then and gone back to my old toilet which was working without any leaks for 10+ years. So the installation was done.
Three days later the toilet starts leaking from the base. I call them up, This time the lady at Mike Council tells me that since the installer had told me that the toilet installation could have issues they would need to charge $69 to come and look at it. This for a toilet which was installed just three days before by them. When I pointed that she agreed to send someone. That day the guy who did the original install and his supervisor turned up. They said it needed to be fixed by "raising the toilet flange" and it would cost me an additional $800+!  I really balked at paying three times the original cost of $400 to fix an issue which was not an issue with my old toilet. The supervisor then accused me of "trying to get work done for free/cheaply" forgetting that It was Angies list which had negotiated and decided the $399 price -- not me!
After some negotiation on the price the supervisor told me that if I did not agree to pay extra he was willing to refund the whole $399 back to me. But that would not help me as I had a leaky toilet and I was afraid that if the leak grew it would reach into other areas of the  house and I did not know if any other plumber would be able to fix it. When I asked him what the material cost was he accused me of wanted to just pay for the materials and made snide remarks on whether if there was an issue with the whole plumbing I would ask him to replace the whole plumbing to the outside line for free. Such remarks were uncalled for and unprofessional when I said nothing of the sort and infact was willing to pay a reasonable amount to fix an issue which was not of my doing or one  that I was aware of earlier with my old toilet (which was working just fine)
After much negotiation they agreed to do the whole job for $949 total. The installer went and got the parts and the whole work of raising the toilet flange was done in 1 hour. Later I found out on Angies list that this kind of toilet flange work should cost around $200-$250 so I ended up paying more than twice that amount.. Anyway the toilet is now working properly the leaks are gone and they have said there is a one year warranty on the work they have done.
On the plus side :
- The work they finally did seems to be of good quality
- The proper toilet was installed on time and schedule
- They responded promptly to the leak
- They told me about the possibility of issues with the toilet flange during the first install (but crucially *not* the excessive cost to fix it!)
- They offered to refund me the whole amount if I was not happy
- They said they would stand behind their work for a year
On the minus side :
- They did not tell me before of the cost to replace the flange and that it was going to leak for sure. If I had known the cost I would have cancelled the install as my old toilet was doing just fine
- I think I overpaid for the the toilet flange fix although according to them I got it at a discount
- The supervisor made unnecessary snide remarks when I was trying to negotiate in good faith
So lesson learnt that a fixed price Angies List deal can put  you in a financial "fix" pretty quickly. Hope others learn from my mistake. I guess this is what they mean when they say "Money down the drain"

Getting straight to the point.  They cancelled on the day of the appointment  the first time  round due to a lack of people. rescheduled for a week later, they then called again to cancel on the day twenty minutes before the appointment, rescheduled again they finally came.
Then a month later I called to set up an appointment to get the water softner put into the home. a week later when the appointment came up they called on the day ten minutes before and cancelled on us again cause of some other big job he needed to get done. I would of considered the possible job he needed to get done in our home pretty big. So I told them no thanks not interested anymore after you cancelled on me three times.
Heres a tip to the company .... If you think you cant send someone out to the job then don't promise an appointment you set up with me a week prior.  Also dont make excuses saying we dont have enough people or anything else cause the excuses are useless to me. I have seen other people have had the same problem I had with this very un professional company.

On that phone call it came up that Mike Council also installs shower enclosures. I was interested in an estimate from them for that service as well. I was very specific that glass colors, and textured obscuring glass was very important to me. The provider stated that there was no problem with that, estimator could bring some samples for that work as well. When the estimator for the provider did show up on July 8th, he was a half an hour late, he would listen to me for a moment on specifics issues such as access to plumbing and feasibility of a shower faucet job and possible trouble with other faucets needing installation, without clarity, estimator would walk away and stand outside on the phone, I assume with his "higher up."

This interchange and mysterious leaving happened four to five times. There was no clear moment of assessment, looking at access below, he didn't seem to look at much, but disappeared often. My home is new, and all plumbing assemblies are new and clean. After I received a $635 estimate for only two faucets (before the $200 Big Deal.) I inquired about the estimate and samples for the shower enclosure. The estimator was not informed of this aspect of the visit and was not prepared with any information except that the shower enclosures are done by a side company off of Mike Counsil plumbing and he would forward my information to them. He also alluded that the shower remodel arm of the company might give me a lower bid on faucet work if tied to the shower enclosure.

So, now I am referred to Mario with their shower remodeling company. He arrives without the samples I asked for, didn't measure out anything, didn't offer an estimate as we needed to see samples. It was clear in our discussion that I went to the Mike Counsil website and saw their standard obscured glass choices and that I was interested in other styles. He told me he would send me an email later with images that he had on a computer. 24 hours later I received two emails one with attachments (pix of already seen standard samples that I had viewer from their site,) and the other with missing attachments (not one image.) This happened to be the set of images of the "other styles" of glass that I wanted to see.

I had to wait through the 3 day 4th of July weekend. The missing images that he meant to send were black and white scans of a black line drawing from a catalog of etched glass that was nowhere near what I had asked for. A Major BlackHole Vortex with Mike Council. In the time all of this took, I had another high rated plumbing company from Angie's List install two faucets perfectly for half the price and I even ordered a desired trim kit for my shower from Amazon and installed it myself, and I have a shower enclosure company, found on Angie's List formulating an estimate after sending an estimator out quickly, taking appropriate steps in measuring every aspect of my shower enclosure job.

There were some scheduling issues with the provider. I called at 10 AM Monday to check if our appointment was still on for 1PM and I got a confirmation that it is still on. However, their technician was busy with the prior appointment and they will have to reschedule ours to Wednesday. This does not work for me and I have to cancel it.

He was on time, professional, knowledgeable and informable, however the only thing I didn't like was his pricing.  I thought his company's pricing was higher than I expected.