Sunrun

I actually had a little bit of complaint about the way they handled of giving us the estimate because they had somebody come out give us what supposed to be an estimate based on looking at the area of the roof, sort of glancing around and deciding that there were lot of obstructions. I had somebody else come out who did an actual survey. They got up on the roof when they came and measured all the angles of the trees and everything. He came back and told us that if we tried to install on the entire roof which was what I was talking about on run but there was a significant portion of the roof that wouldn't produce enough to the economically worth while. That would be shaded about 40%-45% of the time. So when I called SunRun and said why they didn't do a complete job of that then their answer was basically they were just giving a primarily estimate and if I had signed the contract then they would have sent somebody else to do the complete engineering job. It wasn't really how it was stated when they first came out. So I was a little put off by that. It just seemed that the first contractor had reported to be an estimate was extremely inaccurate and they were projecting pay back on everything that was completely bogus. The amount depends upon how much I purchase for installation and how much I simply leave. There was wide variety of arrangements for what they quoted. Everything from no upfront cost with the little small decrease in the electricity cost to actual owning this system and buying a service contract and if you own this system then you also get the renewable energy that could be sold. So its kind of complex answer to what the quote was but it was all based on this estimate that we would be able produce and I think it was an average of 9.8KW and six hours a day. It turned about to be a more reliable higher estimate which would have completely changed the economic of the whole thing. So if I had purchased the whole thing from them after rebate it would have been $28000. I wasn't real impressed at all with them but they were very pleasant. Their professionalism was where the issue was as they didn't do the complete job of the estimate process. I wouldn't have them again in the future for anything.

Company was contracted to provide approximately 20kw groundmount solar array system. First installation subcontractor (REC Solar) walked from contract stating was too difficult and they had no experience (after selling me for 6 months that this type of installation was their niche). Second installation subcontractor provided a much higher bid in order to completed already contracted rate. SunRun was totally unresponsive after dozens of phone calls and emails to intervene and abide by their contractual obligation. BUYER BEWARE.

They came out in March and we agreed to an installation in June. It was completed in early July. By the end of July the inspection had been completed and we were allowed to turn on the system. They were very personable and answered all our questions. They worked with us on all the different financing packages. They were very informative during the permit and installation processes. We received emails from them on a regular basis with updates. They were available for questions during installation. We have recommended them to other people.

We are also hooked up to pump extra energy back to Eddison. It took a little bit of time initially, but at the time I initially looked it was going to be more expensive and out of pocket. There is now a program where I can lease the equipment instead of paying the upfront cost. So far, I am really impressed with the system. It sure is fun watching the meter run back wards. SunRun did all of the work quickly and with the highest of quality. I wish this leasing program had been available to me sooner. I got in on a special deal where they would install the equipment and we can lease the equipment it for about $165.00 a month, and that deal is for as long as I want to use the system. All of the workers were very professional and did a fantastic job.