Magic Plumbing

Charged $275 for a camera inspection that lasted a total of 15 minutes and only included the last 10 feet of the sewer pipe. After checking with another company I found out the inspection should have included a video tape for the building department to review, marking of the sewer line location and they went through the vent pipe on the roof, which showed the entire sewer line. Magic Plumbing's estimate for to replace the sewer line was $9,000 and two other companies gave me estimates in the $3,000 - $3,500 range. To their credit Magic Plumbing did refund the entire $275 when I confronted them with the inadequate inspection they had done.

This was a simple project required by San Fran for a condo conversion to place backflow restrictors on 3 hose bibs. If the city didn't require a permit pulled by a licensed plumber I could have done the work myself for about $50 in parts. First, I very glad that Magic Plumber took the job. No one else seemed to care. Their office staff were great to set up appointments and answer my questions on pulling the permit. However, the plumber wasn't good at keeping appointments -- a couple of hours late for the initial assessment appointment without a call to advise, didn't get work done before inspector arrived (inspector approved anyway), and missed inspector appointment. When arrived shortly after the inspector left he only had 2 of 3 restrictors so had to find the third and return. This was a bit of a hassle particularly since the job coast $477, most of which was service fee (150+) for pulling the permit and permit fee (150+). But, I'm still glad they accepted the job.

I was really happy with their work and the overall service.

the job was just done this week, so I don't know if it's a good job, but no leaks yet!!!! And the sink definitely looks better! Just a couple of things - when doing the estimate, I got a number for a new sink and faucet and a new vanity. Then, we decided to leave the vanity, and just put in a new sink and faucet. Alan told me that there would be no change in price. I'm not sure I understood why this would be true. The vanity and the labor to put it in didn't cost anything? Or, no matter what, they wanted a certain dollar amount out of the job? Secondly, we had an appointment to do the work between 10am and 11am. Alan didn't get there until just after noon, but didn't call either at my office or at home to tell me he was running late. I was just about to leave for work when he arrived, so we almost missed each other. He said something about my phone number, but didn't really say he tried to call. Otherwise, things went fairly well. I'm happy so far.

Very fast and friendly service!

Great service and timeliness. My first plumbing experience as a new homeowner-- the price for a quick, easy visit seemed steep, though.

Very thorough and knowledgeable.

These guys were very responsive, communicative and efficient. We originally decided to go with another plumber because the quote was much lower, but our ability to communicate was getting in the way. Carter was so easy to talk to and knew exactly what we wanted, that it wasn't worth the $$ saved to have the uncertainity that we wouldn't get what we wanted.