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We are actively performing full services. We are taking additional precautions to protect our customers.

We can preform full services with zero customer contact.

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Ace's Garage Door Repair & Installation

Founded 2009 • With Angi since December 2011

4.3

(566) Verified Reviews

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Business Details

Phone Number

Address

1943 Mission St

San Francisco, CA 94103

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Description

Ace's Garage Repair & Installation Quality Garage Door Service & Repair Call now for same day service 408-888-8044 or 510-706-2144. Ace's Garage Doors specializes in homeowners like you from the Bay Area over to Sacramento. We focus on residential properties so that we can provide you the highest

Verified Reviews

A few reviews for this pro...
Write a review
James T.
1.0
10/03/2021
The salesperson said they need payment in full before installing and checks only. I trusted him and the company but then they never showed up and they kept my deposits. The installer cursed me out for a mistake on the order that he made and then they never contacted me. The owner has cashed the checks and I sent confirmation of the deposited checks. This place is a scam.
Description of Work
Garage Door
Category
garage doors
Christine R.
1.0
01/01/2021
It didn't go. They put $378.00 on my credit card, and never showed up to do the work. Period. End of story.
Description of Work
Garage door door openers needed to be keyed, so they would work with my garage door.
Category
garage doors

Service Provider Response

Thanks for your feedback however I think you have the wrong company We do not collect payments for any job in advance. Thanks you, M Salem
mary Y.
1.0
12/28/2020
this was set up my american home shield home warranty. first time they came out before they did anything they said I needed to buy their package for a new door, new tracks, new garage door opener. then he proceeded to clean the lense on my sensors. there is nothing wrong with my door or tracks. I complained. they sent out another worker who tried to sell me the same package without even checking anything. both workers lied and said my home warranty would not cover a garage door opener, which they do. so I have lost 100 dollars for them to come out
Description of Work
needed garage door opener repaired
Category
garage doors

Service Provider Response

[Member Name Removed], Thanks for the feedback. We are not your warranty company if your item is not covered do not take it out of us. Thank you, M Salem
Paz D.
5.0
07/29/2020
Prompt, efficient and friendly service!
Description of Work
The chain of the garage door opener disconnected from the mechanism.
Category
garage doors
George C.
1.0
09/25/2019
They called and setup a four/hour window. Did not show up or call. I wasted time waiting for them.
Description of Work
Enable remote
Category
garage doors
Lynne M.
5.0
07/06/2019
The repair went extremely well. He diagnosed and fixed the problem in minutes. Punctual. Would highly recommend.
Description of Work
Garage door would not close
Category
garage doors
Jack A.
5.0
05/03/2019
Great ! On time, willing to adjust to minor repair
Description of Work
just a tune up
Category
garage doors
Mike F.
5.0
04/02/2019
I can’t believe how professional and honest the customer service was .
Description of Work
New garage door
Category
garage doors
Joan K.
1.0
04/27/2018
I had my garage door serviced by Ace’s in January. I was given a 90-day warranty. Naturally, my garage door failed again yesterday, 94 days after service! Thus, beware of hiring this company!!!
Description of Work
Follow-up to previous review.
Category
garage doors

Service Provider Response

[Member Name Removed], We are sorry for your bad experience. We could of still helped repair your door under warranty. please contact us we will help. Thanks, M Salem
Joan K.
2.0
04/10/2018
This was a First American Home Warranty service call for garage door opener repair/replacement. First American uses Ace’s as its contractor for such service. First American charges $75 for the house call. Additional charges, I was told, might be assessed by Ace’s which I would pay separately. I thought the service would be covered by my home warranty (having pored over the warranty coverage). The Ace’s repairman was dour and hard to understand. He looked at the garage door opener and decided, within 10 seconds, that the repair/replacement would not be covered by First American. I should have sent him away right then but I was desperate for the repair and interested in hearing his cost. The garage door opener was not at fault. The proposed service—which I deciphered would include tightening of all rollers, disassembly/re-alignment/reinstallation of the tracks, lubrication, re-weatherstripping, test of keypad and remote controls—would cost $250, in addition to First American’s $75. I thought that this service would take three or four hours thus resulting in a reasonable hourly rate of $80 to $100. I should have asked how long it would take. I said go ahead. To my dismay fifteen minutes later, the repairman said he was done. The garage door did open, but he certainly failed to do what he promised and I was highly displeased with the cost: $1300 per hour.
Description of Work
Garage Door Service
Category
garage doors

Service Provider Response

[Member Name Removed], Sorry about your bad experience. We are not responsible for your insurance coverages you are. You should of investigated what would be covered prior to our arrival. We charge per job not per hour. The price you paid includes parts and labor. Our prices are very competitive to the industry. It is not fair to us that you posted a review with out checking out what other companies would charge for the job. We are in the business of taking care of our customers. We are willing to compromise with you if you like please give us a cal so we can figure out a [Member Information Removed] to make you happy. Thanks, M Salem
Ruth Y.
1.0
11/28/2017
The technician came and gave us a temporary garage door opener and said he will be back to complete his work, but never heard back from him ever again.
Description of Work
Garage Door Repair
Category
garage doors
Arnold H.
1.0
11/22/2017
Poorly: showed up late without phone notice, diagnosed problem incorrectly, overpriced proposed fix, which fortunately I turned down as other contractors (whom I retained) advised a very different fix. I'm back in operation at very little cost vs. Ace's quote.
Description of Work
My contact was through a 510 phone number, so I'm not sure if all Ace's in the Bay Area at different phone numbers are the same people. When I called the 408 number, I got the same answering machine as the 510 number. Garage door refused to open, made very interesting sound.
Category
garage doors
Rory G.
5.0
11/21/2017
It seems to be as I had hoped. Much much more quieter.
Description of Work
Had the roller/spring replaced on my garage door. The door squeaked very loudly.
Category
garage doors
Hideki H.
3.0
11/07/2017
The electrical cord did not reach the outlet box so I have to use an extension cord to operate the door opener. Tech said that if an inspector looked at it that this would be illegal Wondered why the motor was installed in this matter. I paid, I believe over $800 for substandard work. Now I need an electrician to correct the problem. I'm not satisfied with this job.
Description of Work
Needed to get a garage door repaired which was only less than 6 months old. Roller came off and garage door would not open. Wondered why I was charged $200 and repair was not considered under warranty. The garage door was installed NEW. Technician advised to have a motor installed as key lock should not have been installed in the first place.
Category
garage doors, home & garage organization
James M.
3.0
09/13/2017
Replaced garage door opener. Did not offer options on type or model.
Description of Work
Service garage door.
Category
garage doors
Vijaykumar B.
5.0
09/08/2017
They first came for an inspection and followed up with the actual work.
Description of Work
Broken spring in garage
Category
garage doors
Paul P.
1.0
09/04/2017
It didn't go l. I can only say from my experience that I would not recommend this company.
Description of Work
I purchased a garage door tune up for $79.00 it's been 2 months and haven't heard a word. I even explained to them that I would work with there schedule and availability. Never heard a word. You would think once they received money they would put each customer on the list and make contact with them especially since they got paid up front.
Category
garage doors
Pamela M.
5.0
09/01/2017
Excellent service, punctual and friendly. The service guy answered all of my questions thoroughly and helped me to understand what was not functioning properly and equipped me with the knowledge of what to do should I have certain specific issues again. I will definitely use this provider again.
Description of Work
Garage door tune-up, it was not working properly.
Category
garage doors
Josh W.
1.0
08/19/2017
Ace's did not call me to schedule the appointment after I purchased the service from Angie's List. I was given a 4 hour window (even Comcast is better than this) and 15 minutes before the window closed I was informed that the technician would be an hour late. Fortunately, there is nothing currently wrong with my garage and this was purely preventative maintenance. I'll find another provider.
Description of Work
Garage door tune-up per Angie's List $79 offer
Category
garage doors
Lisa M.
5.0
08/14/2017
Service performed Didn't show up first appointment
Description of Work
Replaced rollers Tune up
Category
garage doors
Jose H.
3.0
08/11/2017
Had to return to make it work properly
Description of Work
Garage,door functions
Category
garage doors
robert U.
1.0
08/04/2017
I followed the instructions dictated by Angies List to give 3 different days that they could do the work and was told they would contact me to set up the appointment. They never contacted me. I don't know if they were given the details and just ignored their responsibility, or of Angies List failed to connect with them and give them the details. All I know is it didn't work out the way it was advertised. I'm too busy to deal with companies that can't follow through. Angies List refunded the money I paid. No problem there.
Description of Work
The garage door opener is very noisy so I wanted a professional to look at it and tell me what kind of tune-up could be done to make sure the door and opener didn't fail.
Category
garage doors
Amy W.
5.0
07/28/2017
Great! The installer guided me to the right model to meet my needs and did a thorough inspection and tune-up of my system. He was professional and patient. The new opener works wonderfully!
Description of Work
I needed a new garage door opener installed.
Category
garage doors
zena H.
5.0
07/17/2017
Great...........guys showed up on time and were very helpful
Description of Work
garage door opener off track
Category
garage doors
Bill D.
5.0
07/11/2017
ACE did not call me to schedule the work. I need to call to schedule work. After appointment was scheduled, work was completed very quickly. Required second spring due to added weight of insulated garage door.
Description of Work
Rebalancing garage door
Category
garage doors

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    Business Highlights

    Family Owned & OperatedFamily Owned & Operated
    24/7 Service Offered24/7 Service Offered
    Emergency Services OfferedEmergency Services Offered
    Wears MaskWears Mask
    Garage Doors
    Home and Garage Organization
    Licensed
    Trade License Number
    936873
    Trade License Locale
    California
    Trade License Authority
    California: Contractors
    Trade License Expiration
    08/31/2023
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, American Express, Discover, MasterCard, Visa
    Senior Discount
    5%
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Garage Door Repair & Replacement - Cables, Garage Door Openers & Spring Replacement

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Ace's Garage Door Repair & Installation

    How is Ace's Garage Door Repair & Installation overall rated?

    Ace's Garage Door Repair & Installation is currently rated 4.3 overall out of 5.

    What days are Ace's Garage Door Repair & Installation open?

    Ace's Garage Door Repair & Installation is open:

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    What payment options does Ace's Garage Door Repair & Installation provide

    Ace's Garage Door Repair & Installation accepts the following forms of payment: Check, American Express, Discover, MasterCard, Visa

    Does Ace's Garage Door Repair & Installation offer free estimates?

    Yes, Ace's Garage Door Repair & Installation offers free project estimates.

    Does Ace's Garage Door Repair & Installation offer eco-friendly accreditations?

    No, Ace's Garage Door Repair & Installation does not offer eco-friendly accreditations.

    Does Ace's Garage Door Repair & Installation offer a senior discount?

    Yes, Ace's Garage Door Repair & Installation offers a 5% senior discount.

    Does Ace's Garage Door Repair & Installation offer emergency services?

    Yes, Ace's Garage Door Repair & Installation offers emergency services.

    Are warranties offered by Ace's Garage Door Repair & Installation?

    Yes, Ace's Garage Door Repair & Installation offers warranties.

    What services does Ace's Garage Door Repair & Installation offer?

    Ace's Garage Door Repair & Installation offers the following services: Garage Door Repair & Replacement - Cables, Garage Door Openers & Spring Replacement