Torrey Pines Landscape Company Inc

Went great use weekly

Regarding the backyard project: We had a specific deadline as we were planning to use it for a wedding reception. Harry and his landscape professionals assisted GREATLY with plant selection and design. TPL went above and beyond by completing this major project on time, and were friendly, professional, and respectful at all times. Regarding the succulent garden: It turned out beautiful and we have been very happy with it. Regarding the sprinkle line repair: We called TPL for a reference or to see if they would be able to schedule a repair. They sent Ian out within 3 days, who repaired it within an hour and they did not charge us for the repair. WOW. We were not expecting that, but this is the kind of company TPL is. They truly care about their customers. We would highly recommend them to anyone wanting a quality landscape project managed by a very professional crew.

I would NOT recommend using this company. They are currently designing our neighbor's back yard, and they are building an obtrusive structure / patio cover  that directly blocks our view. We are very fortunate that our neighbors are even considering changing their plan after we explained to them and showed them how this impacts our home.   While our neighbors are absolutely wonderful and considerate people, Harry at Torrey Pines landscaping is incredibly unprofessional and rude.
I called Harry for a number of reasons:  
1. To see if WE could be billed for any changes our neighbors made to their plan to accommodate us, rather than billing the neighbors, since they were kind enough to even consider a change to their plans.
2. To let them know they were welcome to come to our back yard so they could see first hand how the patio cover impacted us, so that this could be considered since our neighbors are opening to redesigning for lesser impact to us.
3. To get general ideas and an estimate on landscaping needs we will have within the next 90 days, since we are at the point where we are looking to hire a landscaper. 
My helpful intentions were met rather rudely, and I was advised from Harry he would not speak to us or "get involved in a neighbor dispute". I explained to him there is not a  neighbor dispute, but that out of mutual respect our neighbor was requesting the look at options to modify their plan so that it has a lesser impact on our property.  I would think a true professional would come up with positive solutions to make this work for both neighbors, however after speaking with him I seriously doubt he is capable of this. 
To me, bad manners equates with bad business practices, and this is a company you should run from!  There are too many wonderful landscapers that also understand the importance of neighborhood harmony and promote this rather than attempt to jeopardize it.
If we end up with a more positive outcome, I'll be sure to update this review, but I have a horrible first impression of this company.

Provider was top notch, quite personable, fabulous designer, very high end.  After realizing that we were planning to move in next year or so he recommended that we just fix yard up and not spend the money unnecessarily.

On September 23rd, 2014 my vehicle was parked in a La Jolla grocery store parking lot during the noon lunch hour. I came out to my vehicle and saw a note taped to my car. The note was from a witness that saw someone hit my car with their truck and drive off. My vehicle had damage done to the rear passenger bumper as well as the front bumper damage. The person who hit my car, hit it with enough force to push my vehicle over the cement divider I was parked in front of. Fortunately, the witness called the police and gave them a description and license plate number of the hit & run vehicle.
It took 6 weeks to locate the proper registered owner of the vehicle, Harry Thompson of Torrey Pines Landscape Co., and when we did get in contact he asked me to settle without insurances being involved and offered me a small sum for my inconvenience. Harry informed me he was not the driver of the truck, but would be taking responsibility because the vehicle belongs to his company. Twice I asked to speak to the individual responsible for the hit & run, but was told no. Ideally for me, I was looking for an apology and an explanation from the actual person responsible, not money.
I did not accept his offer because in all honestly, it was offensive. I had been through quite a bit emotionally and financially due to the inconsiderate person who hit my vehicle and thought it was okay to flee.
Instead of taking into consideration my "true convenience", it seemed to me Harry's main concerns were: avoiding a premium increase on his fleet of 20 trucks and hiding the identity of the responsible party. Therefore, the insurance and police are now handling the hit & run incident.
Trust in a company and their employees doesn't solely come from the professional services they provide, but also their integrity off the job and within their community.

My first experience was with Mark, who decided he knew what was best and refused to do the work I asked him to. I gave the company another chance and Bill, another supervisor, is now in charge. They have specialists in tree trimming and recently removed a large dying toyon without adding a surcharge to my bill. They also have irrigation specialists who can do plumbing and test how well the sprinkler heads are working. They have moved plants, brought in replacement plants for the ones that didn't do well, and work in a crew of three, spending over an hour and sometimes twice that amount of time once a week. I've had a few problems with language, as the crew speaks little English, but they seem willing enough and if they understand they do a good job. I'd recommend using Bill to supervise your crew; he recently discovered an Africanized beehive in one of my irrigation boxes and referred me to a bee company which de-Africanizes the bees, introduces a new queen, and uses them for pollination of fruit trees around the county. I've tried other companies and so far, I've stuck with this one.

We are satisfied with their service.  They are a good provider.