SLEEP TRAIN MATTRESS CENTERS

Mattresses

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
Showing 1-1 of 1 reviews

ANNA N.
06/2007
1.0
mattresses
  + -1 more
I went in to the store and had a nice experience. The salesman Dustin informed me that he can get me the Sealy Twin Mattress that was originally $299 for $180, and that they would be able to deliver the next day. I told my husband an half hour later to stop by after work and order it. First sign of trouble was the price was now $200. Fine. The 2nd sign was that on the sales invoice, it was now being delivered 3 days later than they told me at the store. Fine. When the delivery date came and the time had almost passed. I decided to call the store to find out if the truck was behind and, lo and behold, they tell me it was not being delivered that day but 5 days later. No one called to inform us and when I asked if they can guarantee delivery date when promised they said they cannot. We're out $200 and no sign of any mattress coming soon. We decided to request a refund in cash since we paid in cash but they would not do so. Check was sent 10 days later when they said 3 days.
Description of Work: Ordered a mattress that was not delivered the day of delivery. Called back and said they do not actually know when they can deliver the mattress and that was just how Sealy worked (Sealy was the manufacturer) which I cannot believe. They never called us and in the meantime, we blocked off our schedule that afternoon waiting for them. We finally requested a refund which, of course, took a while longer too (2 times as long as they said it would take). They were not professional and we were highly disappointed.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$200

    Contact information

    11670 CARMEL MOUNTAIN RD, San Diego, CA 92128

    www.sleeptrain.com

    Licensing

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    Service Categories

    Mattresses

    FAQ

    SLEEP TRAIN MATTRESS CENTERS is currently rated 1 overall out of 5.
    No, SLEEP TRAIN MATTRESS CENTERS does not offer free project estimates.
    No, SLEEP TRAIN MATTRESS CENTERS does not offer eco-friendly accreditations.
    No, SLEEP TRAIN MATTRESS CENTERS does not offer a senior discount.
    No, SLEEP TRAIN MATTRESS CENTERS does not offer emergency services.
    No, SLEEP TRAIN MATTRESS CENTERS does not offer warranties.

    Contact information

    11670 CARMEL MOUNTAIN RD, San Diego, CA 92128

    www.sleeptrain.com