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Integrity Restoration, Inc.

Founded 1998 • With Angi since October 2006

The team at Integrity Restoration has a broad range of knowledge and many years of experience. We are committed to exceptional customer service from the first voice you hear on the phone to the final walk through at the completion of your project. Our quality workmanship speaks for itself and each team member is excited to be part of a company where reputation is everything. Angie's list customers will receive options and offers to allow the most competitive pricing.

Business Highlights

Emergency Services OfferedEmergency Services Offered

Verified Reviews


(16) Verified Reviews

Showing 1-16 of 16 reviews
Douglass F.
Description of Work
Kitchen remodeling after flood/mold / termite damage
contractors, drywall, electrician, egress windows, remodeling, home remodeling
doris W.
Because of a water leak, we lost the use of two bathrooms. I was not looking forward to the reconstruction. I contacted Integrity Restoration and they immediately were on the job. Cindi came out to do the estimation and then assigned Patrick as the contractor. Patrick saw to it that everything ran smoothly and that the work was done correctly. All the workers, especially Marcelo, were on time, neat, clean, courteous and performed their job extremely well. I would highly recommend them.
Description of Work
The restoration of two bathrooms due to a water leak.
drywall, electrician, flooring contractor, glass repair, insulation, lighting, plumbing, remodeling, interior painters
Chris S.
My Project was an insurance claim for water damage in my kitchen and adjacent spare bedroom. The refrigerator water supply line was leaking and destroyed my lower cabinets, dry wall and I also had water damaged in the spare room since they shared the same wall. The damage in the spare room was minimal, carpet, dry wall and Wayne’s coating on one wall and of course paints. I was told it would take two and half weeks maybe a little longer due to all the rain damage claims that the company was handling and the availability of their dry wall personnel. I was also told that on daily basis I would have workers at my home from 0800-1600 Monday thru Friday. So my project started off well, my dry wall was done quicker than I expected (first thing done), which made me think that the project was going to move and be done in a timely manner. To my surprise that did not happen, there were days no one would show up to my house, and all I had done was dry wall and a temporary laundry sink installed in my home. Dry wall dust throughout my home, furniture and items that were supposed to be moved into my garage still located in my spare room covered in dust. They even painted the room with the contents in the room. So after I complained and told my project manager that I had enough and I was going to lay the laminate floor my self during the weekend (this due to the change order not being completed yet even though I told him on our initial meeting that I would rather have laminate flooring then carpet installed) he was able to have somebody come out and lay the floor. The floor came out nicely; I ended up moving all of the contents back in the room that I removed earlier. There were many small paint issues that needed to be corrected, not a big deal, but again this is a professional service and it should have been done professionally to begin with. So jumping a head about a week after my spare room was completed and my intial complaint to the project manager I came home to cabinets being installed into my kitchen. I was excited, for the first few minutes. See my estimate and what my insurance was paying for was for all of the lower cabinets (damaged from the water) and the upper cabinets (these were damaged during the removal by the mitigation team) on the one wall of my kitchen that was effected. After talking to the cabinet installer, he was told to repair them and reinstall them into the kitchen. I said this is a mistake and showed him the estimate; he said yea they are supposed to be replaced. He called the project manager and he basically told him to just repair and install the original cabinets and he also told him to tell me that. I was floored and angry, this was insurance fraud to me, and thankfully the cabinet installer said he did not feel comfortable with doing this. Needless to say I was done; I called Integrity Restoration and told the management what was going on. I told them what was going on and they said it was late on Friday and that they would be out on Monday to investigate what was going on. So that following Monday I meet with Jim, we was very concerned on how my project was being handled and pointed out that not only was I right about the upper cabinets needing to be replaced but all of my cabinets would need to be replaced because they could not match them. He apologized and said they would make it right even if they ended up taking a loss on the project. I told him ok fine, I need a new project manager, because I did not want my original one in my home again. He said he would be taking the project over and completing it for me. So after all of the resubmittals to the insurance company and finding cabinets that would work for my family Jim told me that Micah would be the main guy performing the install of the cabinets and also the remaining item lines. I was extremely happy with both Jim and especially Micah. Micah was on time every day, completely polite, friendly and his workmanship was outstanding. I truly hope that Integrity Restoration knows what type of employee Micah is and they strive to keep this young man around. He is the type of employee that has given this company such high grades. So needless to say the final product of my home is outstanding, we have a complete new Kitchen that me and my wife are extremely happy with. I know that a majority of my review is not a flattering review for this company, and that is due to the having the wrong person running my project. If I had Jim and Micah from the beginning, I would be able to rate this company as a five star company, but since I didn’t and I had so many issues I have to rate them lower then they probably deserve because of the lack of managing my project and knowingly try to put up the wrong cabinets, which in my opinion would have been fraud. If you choose to go with this company I urge you to ask for Jim and Micah to be the ones that you trust into your home to complete your restoration.
Description of Work
Kitchen remodel and spare bedroom repair from water leak
custom cabinets, drywall, flooring contractor, plumbing, remodeling, water damage restoration, home remodeling, interior painters
Eugene R.
Description of Work
Wickliffe B.
We were very pleased and impressed with the work that Integrity Restoration did for us after a roof leak. They referred us to an excellent roofer who was able to deal with a weirdly constructed roof and a stucco wall that had gotten the water damage. We had consulted 4 roofers before and their standard reply was I only do the roofing, not stucco walls. This roofer,Knitter Construction, did both, and well. Now to the inside. Integrity Restoration's contractors, Kelly and David Houston, were exceptional. They were prompt, professional, respectful, hard working, and efficient. They did an excellent job in a short period of time. The best part was that they were so easy to be around, very helpful, very kind to our doggies. I will call them again when I have another problem.
Description of Work
drywall construction,insulation,and painting, in two rooms. They also consulted with the contractors that were on the outside rebuilding the wall, and fixing the roof.
drywall, insulation, remodeling, home remodeling, interior painters
Helen W.
From the moment I called Integrity Restoration I was impressed with their customer service. I was dealing with a plumbing leak coming from a neighbor?s condo unit above my unit. It was an especially stressful situation as my condo is a rental property and I live out of state. Nancy Atkin set up an appointment right away and coordinated to have a plumber meet at the property at the same time as the estimator. I appreciated her email confirmations and updates on who would be meeting me at the property. Lan Ho was the estimator who was extremely knowledgeable and efficient. She was able to get Ritchie Fritz, the project manager, over to the unit that afternoon to discuss scheduling and emailed me the written estimate within a few hours of our appointment. Ritchie got that I was concerned about inconveniencing my tenant and that I wanted the job completed as quickly as possible. He was able to start the project within a few days and finish it quickly. Ritchie was a dream to work with throughout the process. His communication was excellent. Anytime I called or texted him he either answered his phone immediately or got back to me within minutes. He was so on top of the project at all times. Any small outstanding issues after the job was completed were resolved quickly and to my satisfaction. Tara Raines was helpful with the final billing. In summary, all of the employees of Integrity Restoration demonstrated an incredibly high level of responsiveness, professionalism, attention to detail and thoroughness. I felt the quality of work was high and their pricing was fair. I so highly recommend this company!
Description of Work
Provided repairs after a water leak. Replaced fiberglass shower stall and door, insulated, replaced drywall, skim coated existing drywall, painted, repaired travertine tile, changed plumbing valves.
ceramic tile, drywall, glass repair, insulation, plumbing, remodeling, water damage restoration, home remodeling, interior painters, doors
Darcy P.
It took them little over a year to complete the job. It was an insurance job. I would recommend them.
Description of Work
They came out to restore the fire damage.
home builders
Bonnie M.
Some sub contracting however overall fine.
Description of Work
Restored walls, cabinetry , bath from slab leak
home remodeling
Douglass F.
I could not be happier with their restoration and remodeling of my kitchen . Jim Taylor was the specific contractor. He and his guys were prompt , smart, fast, good, always cleaned up, and were patient with the highly detail-oriented person that I am. They also tried to save me money wherever possible. Over the many years I have owned my home i have remodeled multiple parts. It always takes longer.than one thinks it should. Integrity Restoration is the only company that I was 10o% satisfied with. You can really trust these guys. My kitchen is beautiful. I will recommend them to friends and use them for any future remodeling.
Description of Work
My house had a drain leak which caused mold. Remediation by another company exposed severe termite damage. I got three quotes. Integrity Restoration was recommended to me by an insurance contractor who is my neighbor and their competitor. He said they had the highest integrity and he would trust them implicitly. I could not be happier with their restoration and remodeling of my kitchen. This included removal and replacement of my kitchen and entry flloor and outer kitchen wall, installation of a new subflloor and floor, installation of a wall and a bay window and roof for it, a new laminate floor, new plumbing, new electrical, new moulding, and painting throughout. I went through other companies for my cabinets and counters and had timing problems with them but never with Integrity.
Connie K.
This is the 3rd time I have used this company within 18 years. All 3 emergencies, Lots of damage. Very dependable, good project management , timely always send the best sub-contractors. My 1st choice.
Description of Work
2 water pipe breaks, consecutive but different, unrelated breaks. both required plumbing, floors, drywall, paint, ect
drywall, flooring contractor, plumbing, water damage restoration
mark S.
The job took 6 weeks longer than initially indicated by the manager. The manager scheduled several walk-throughs after the work and did not show up. The ceiling is crooked--when confronted with this information on the telephone he indicated that the walls were crooked and caused the crooked ceiling--which is not true. The work had to be re-done. The manager was dishonest and had fits of anger and rudeness. It was a nightmare.
Description of Work
Repaired ceiling and drywall in condominium--dishonest manager, poor quality work, damaged my floors, ceiling had to be re-done. The work is not listed under my name as the condominium association (Solana Beach and Tennis) hired them. Horrible.
drywall, plastering, remodeling, home remodeling, interior painters

Service Provider Response

This homeowner has never contacted our office to say there has been a problem. This Member's reporting has been very confusing to us. This is the third report for the same job that this member has written about our company with Angie's List , with the first 2 reports being removed by Angie’s List. All 3 reports detailed different years for the work completed and had different dollar amounts. After we received these reports from Angie's List, we searched our files and could not even find this member's name. We finally found his job in our data base, but our primary listing was under a woman's name (wife or girlfriend?). We then located the archived file and have left several messages with no return call. We would be happy to address any issues immediately! We offer a 100% Guarantee on our Workmanship. Always have, always will.
They did a great job of remodeling our bathroom due to a leak that turned into a major problem. They were great to work with. Provided an accurate estimate, let us do some of the design work, and helped us save some money along the way. They were trustworthy and came when they said they would and finished the job to our satisfaction.
Description of Work
Bathroom remodel - large shower, rebuild of wall and plumbing.
water damage restoration, home remodeling
Clare G.
I had a chance to work with Integrity Restoration and had an amazing experience. Their outstanding professional supportive team made my remodeling experience almost enjoyable. Integrity remodeled my home in a timely professional manner, fulfilling all their promises and staying within their initial quote and estimated time line. Originally, I used their services to remodel my family room, which consisted of tiling the floor, changing my entire fireplace and painting. Integrity assisted in designing the fireplace and selecting the best flooring to fit my needs. All their staff was extremely professional, respectful and helpful, and did a fantastic job. I was so pleased with the quality of work,I then used them to completely remodel my master bath and closet. They were extremely helpful and patient with me during the design of the space and selection of materials. I was very impressed in their constant communication, always letting me know in advance when work was going to be done. Everybody that did work at my house, did an amazing job of keeping the area (and surrounding areas ) as clean as possible, ensuring my house was left as clean and tidy as when they came in. I would highly recommend Integrity Restoration to anybody who is thinking of getting any kind of work done to their home, I can’t reiterate enough, how professional and thorough they were in every aspect, from quoting my job to the final inspection. I am delighted with the results, and would use Integrity Restoration time and time again. Two thumbs up 
Description of Work
My first project with Integrity Restoration was to remodel my family room, which consisted of designing a new fireplace, selecting and laying flooring and painting. The job turned out great. I then proceeded to use them again to completely remodel and design my master bath/closet and bed. This was quite a big project, replumbing, flooring, framing and building a shower, custom cabinets in new large closet, flooring, plastering, painitng, etc., new carpet/paint and windows in bedroom. Finally I had custom cabinetry built in my kids closet and hallway. I only have positive things to say about Integrity Restoration.
custom cabinets, contractors, closet systems, flooring contractor, glass repair, interior designers, lighting, plastering, plumbing, remodeling, replacement windows, fireplaces, home remodeling, interior painters, doors
There were a few things at the end that were cosmetic, but needed to be fixed and they came back promptly and fixed them to our satisfaction.
Description of Work
Integrity remodeled a shower in our master bathroom. We had a plumbing fixture failure that resulted in having to have the shower wall demolished and the large shower rebuilt. They did a great job of working with us and implementing our design of the tile work. All of the subcontractors were punctual, the work quality was good and they finished pretty much when they had estimated. The re-did the drywall and re-painted.
remodeling, water damage restoration, home remodeling
Michelle W.
We met with the Integrity Restoration Project Manager, who outlined the plan for repairs, construction and renovation. For us, this was an unplanned event, and of course we had questions and concerns. He was familiar with the paperwork process on the insurance end, as well as the construction side of the project. It was an intensive project to restore our home back to where we had been prior to the water loss. Integrity had a crew for each stage of the construction process. Integrity let us know each week what work was to be accomplished and what was scheduled on a specific day. Their work crews arrived on the days and time they said they would, dressed clean, skilled and focused on their assigned tasks. They were always respectful and professional. I must emphasize, they were punctual and always called if they were not going to arrive at the scheduled time. Our project manager was always very helpful in discussing construction options and design along with choices in materials. He was very knowledgeable and patient. When issues arose, he promptly and efficiently addressed them. The Project Manager was with us every step of the way. He always returned phone calls timely. He treated our home as if it were his own and expected high quality in their work product and accepted nothing less. It is my opinion, they live up to the name "Integrity" in all their business practices. If we ever found ourselves in need of a contractor for whatever reason, I would not hesitate to call Integrity Restoration.
Description of Work
Before leaving I started a load of laundry in our washer. The washer started its cycle and the basin began to fill, I closed the lid and was on my way. Unfortunately, the washer's float valve malfunctioned, and the water did not turn off. The water continued to fill the washer in our UPSTAIRS laundry room for the next four hours. I came home about four hours later to a surreal picture. There was an inch and a half of water covering our entire downstairs floor, complete with cascading waterfalls from the ceiling lights and vents. There was so much water that it had seeped through the exterior walls and our side yards and back yards were also flooded. After realizing that my trusty wet vac was insufficient for the job, we called a water remediation company. We watched in horror as our ceilings and walls were cut into and removed. The following days of workers, industrial fans, plastic sheeting and dehydrators was unnerving, to say the least. By the time they were done, every ceiling and every wall on the first floor was subject to demolition, and much of the second floor as well, leaving us with exposed beams, pipes and studs. We were told that the kitchen cabinets also suffered water exposure, and would likely need to be replaced. We knew this was going to be a major project, and so began our search to find a contractor to help us restore our home. Right away, my insurance adjuster recommended Integrity Restoration, as he had seen their work in other claims, but I wanted to do my own research as it was important to me to find the right contractor not only for the project but one that would be responsive and easy to work with. Everything we found on Integrity reflected very positively. Their estimator came out and evaluated the project. I still had reservations as it was important to me to know who would be my direct contact. Several days later, I met the project manager along with the owner of the company. After meeting them in person, I really appreciated their empathy and professionalism. They discussed the claim and construction process with me and were very receptive and responsive to my concerns and needs. Further they were able to begin work on the project right away. (We met on Friday and their first work crew was in our home on the following Tuesday). I felt confident of their ability to help us, and so chose Integrity Restoration for the job (and am so pleased we did).
remodeling, water damage restoration
The work took longer than we anticipated due to the scheduling of all the subcontractors. Rod was very pleasant to deal with and returned all of our calls promptly and was easy to reach. Had a few problems, the window did not fit the opening and the stucco did not get painted by the stucco contractor. However, Rod took it upon himself to make it right. Re-did the window opening so the window would fit, repaired the drywall and painted the stucco himself. One part of the job was disappointing. We also hired the company with the intention that they would replace the insulation and drywall below the balcony (our garage ceiling). Not surprisingly, they ran into some old dried up mold (no surprise there as the balcony had leaked). We had told them we thought the possibility was there that they would run into mold. Well all work came to a halt and they asked us to call a mold remediation company and gave us some references. We hired them, thinking they would take care of this for us.
Description of Work
Removed a balcony off of our master bedroom and replaced with a window.
drywall, remodeling, water damage restoration, replacement windows, stucco

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4901 Morena Blvd #502

San Diego, CA 92117

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All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.


Integrity Restoration, Inc. is currently rated 4.5 overall out of 5.

Integrity Restoration, Inc. is open:

Sunday: Closed

Monday: 7:00 AM - 4:00 PM

Tuesday: 7:00 AM - 4:00 PM

Wednesday: 7:00 AM - 4:00 PM

Thursday: 7:00 AM - 4:00 PM

Friday: 7:00 AM - 4:00 PM

Saturday: Closed

Integrity Restoration, Inc. accepts the following forms of payment: MasterCard, Discover, Check, Visa, American Express

Yes, Integrity Restoration, Inc. offers free project estimates.

Yes, Integrity Restoration, Inc. offers eco-friendly accreditations.

No, Integrity Restoration, Inc. does not offer a senior discount.

Yes, Integrity Restoration, Inc. offers emergency services.

Yes, Integrity Restoration, Inc. offers warranties.

Integrity Restoration, Inc. offers the following services: Fire, Water Damage Restoration and Remodeling San Diego Integrity Restoration is a full service construction company. We believe that our work is a reflection of our name, and take pride in our professional staff and skilled craftsman in the field. Whether you are building the remodel of your dreams or restoring your fire or water damaged home, we will coordinate the project every step of the way so that it will be completed in a timely manner and exceed expectations.