Carini Home Services

Carini installed my mini splits a few years ago and promised me the world with their warranties. Well, turns out they botched something during the install and all of the refrigerant leaked out. They want $2,200 to refill and re-pressurize the line. Since they cross-threaded the screw that led to the leak during installation, this should be covered under the "Lifetime Craftsmanship" guarantee. Instead, they're trying to charging me a full day of labor to fix their mistake. Support on this issue has been dismal. It's been 16 days since they first diagnosed the problem and I still don't have a timeline for when this will get fixed. I chose Carini because of their warranties and their service record, but its all smoke and mirrors. You've been warned.

I have been with them for years with no problems with their Installation or Service. Their staff is always on time and professional.

I rarely leave 1 star reviews, but I can no longer bite my tongue. We have been very patient, understanding, and polite but now I just feel taken advantage of... and mind you this was a $20k job. This is going on 10 months now... After purchasing our new home, we decided we needed to get central heat & air. My mom is disabled and has medical conditions and is on certain medications that explicitly warn her to avoid heat/hot weather conditions. So, we made an appointment with Carini after reading great reviews and a positive previous experience with Clint for a gas line fix at our old home. We signed the proposal for a heat pump and air handler on 12/16 and was told the job could be done by 12/24, if not by NYE. Well, some space and product dimension issues arose and caused a slight delay in the receipt of the unit. Not a big deal. But what was hopefully going to be completed by 12/31 didn't happen until Mid-March. There was a major lack of communication between the techs and our household and the communication we did receive was always incorrect. We kept being promised a completion date, but it kept changing. At one point, we were even told, "It'll be done Friday, no matter what". And then Friday afternoon, the techs said "See you Monday morning" because it wasn't done. I literally had to email them and ask them to please stop promising us completion dates because it was only causing us disappointment. We never asked for any specific time frames or commitments, they just kept overpromising and under delivering. Over those 3.5 months I noticed a lot of sloppy and forgetful workmanship including leaving old ducting and garbage under our house even though its removal was part of our agreement, debris left in the return after cutting the hole for it, an unconnected duct, and even leaving the very large return exposed and uncovered while we waited for the custom covers to get in. I had to request a temporary solution, because I was afraid one of our dogs would fall into it. The install failed the initial HERS testing because they forgot to seal the new floor registers. However, the most frustrating part was when our unit stopped working just 7 months after the install. I called them on a Weds to have it checked out and was told they couldn't come until Monday. I said okay. My dad crawled under the house to check out the unit to see if it was something that could be easily fixed and we discovered that they never installed an air filter and so 7 months of debris and dog hair was covering the coils. So, I called back to inform them and got someone to come out Thursday. We found out that this lead to the motor breaking and a new one had to be ordered. Because of my mom's medical condition, we went out and purchased a portable AC unit from Home Depot for $347 as we had no idea how long this would take. I didn't hear from anyone until I reached out Monday and then was scheduled for someone to come out Friday for the motor replacement. We requested reimbursement for the portable ac unit and was asked to just return the unit because they said they would have loaned us one if we had asked. I asked why it wasn't offered and they said because it's only for the elderly and severe conditions. I reminded them that we got central air because of mom's medical condition and it's okay that they didn't remember but it would have been nice if they would have at least asked qualifying questions. After all of this and a lot more I'm leaving out, the only thing we asked for was that AC reimbursement. I figured they wouldn't oblige, but it was just even more upsetting to learn that they had a plausible temporary solution for us but didn't bother to offer it. They keep telling us that everything that's happened has been "worst case scenario" and I'm floored that they still fall short of providing an average customer service experience for these worst case scenario conditions. I just can't believe the lack of customer service or care from Carini. We had to constantly and are apparently expected to ask for solutions to problems they created. I have been so patient and understanding that things are really impacted in the trades right now but their lack of empathy or care is really disappointing.

Great job. Anthony did a complete review of the house and the current venting and recommended the proper size for the AC. The installers and electricians came 3 days later, did additional wiring and piping and installed the entire system in 5 hours.

Went well, performed duties while I was at work, locked up when he left.

Quick and easy. I would highly recommend them.

Smooth as silk! Fixed the next day with repair parts on the truck. Repairman explained the problem, was polite and knowledgeable. Great service.

Technician Carlos Esquivel found that fan housing had become loose and was out of position. He put it back, fastened it down and the noise stopped. No charge beyond the estimate fee, and no attempt to con me into repairs I didn’t need. I’m very happy 😃

Very well. . . only one glitch. . .needed different 'hose' connection. . .but he got the correct one and the installation went very quick. I am pleased.

Overall great experience. Donald, the inspector, arrived early and patiently waited with me for my real estate agent to arrive. Donald did a thorough inspection of the inside and outside units. He was very knowledgable about pertinent laws and regulations and took his time to explain them. He also explained that the HVAC unit is old, but functioning and that it may have to be replaced in a couple of years. When that day comes I will definitely call Carini again, and ask for Donald.

They are great, definitely would recommend. They were very thorough made sure we would not have the same problem again. We have put them on a contract to come every 3-4 months to clear our lines.

I had concerns about some ducting issues I was having so I called Carini out for a quote on new duct work. I was fully expecting to pay several thousand dollars, but I was told it wasn't necessary, and was instead given a couple of small tips that completely resolved the problems I was having. I'm incredibly impressed with the honesty and professionalism it took to turn down the unnecessary work I was ready to pay for. They've made a customer for life.

We have not yet decided how we're going to proceed but we are hugely impressed by Carini's representative, Jason Baer. Jason was on time, very informative, and resourceful in developing a way to overcome obstacles involved in the retrofit. He was extremely professional and very knowledgeable, and very responsive to our questions. He certainly deserves kudos and a big pat on the back from his employer. Excellent representative of your company!

I scheduled an AC service weeks in advance of the hot months and scheduled time off to be there for the service. The day before the appointment, they called me to cancel the service because they had overbooked other more urgent service appointments. It would be another three weeks before they could re-book the service appointment. I prefer to use companies that I can rely on to do what they say. Look elsewhere.

First we called the company we had delt with in the past, that got us no where. So we went to Angie’s List and found Carini. One of us has Lupus and get very sick from extreme heat like we have had recently. It was the same day as the West Fire in Alpine. Omar came out the next morning and gave us two options he could do right away, we made our choice and he did just that, got to work. Omar was very polite and showed concern for our situation. We will definitely use Carini and Omar in the future.

I had three top rated heating and air conditioning contractors bid on the installation of air conditioning to my existing heating system. I wanted a quite and efficient two stage ac unit that would work with the variable speed blower in the heating system. Carini was the only contractor that based their bid on a heat load calculation rather than some rules of thumb that tend to oversize the ac system. Their analysis indicated that I needed a three ton unit. The other contractors said that I needed a four or five ton unit, but the blower in the existing furnace and the ductwork would only support a three ton unit. One of the other contractors no bid the job after I said I was not going to install a new furnace and ductwork. The other bidder said they would install a three ton unit but would not guarantee satisfaction. At this point I didn't know who was right. I then contacted my neighbors with AC and the same model home as I have. They all said that they had 3 ton units and we very satisfied. Based on their results I contracted with Carini Heating and Air Conditioning. The installation was planned for one day but actually took 2 and a half days. The installation itself was done in a day and a half but complications with integrating a 2 stage AC unit with a variable speed furnace from another manufacturer required another day to resolve. To his credit, when Jason Baer the project manager found out about the problems integrating the Bryant AC unit with a York furnace he assigned their lead service technician, Anthony DeCarolis to integrate the two units. After several hour of studying both the ac manual and the furnace manual Anthony was able to achieve the expected performance by a combination of DIP switch and jumper setting in both units and the installation of a two stage thermostat. Although I took a few days longer than planned, I am very happy with the overall performance of Carini and my new air conditioner.

From initial visit to final installation and follow-up, work was professional in all respects and met and exceeded all expectations! Would definitely contract with this company when it becomes necessary to replace our air conditioning unit!

I am very satisfied with their professionalism, helpfulness and consideration.

We were impressed with Jason’s presentation of the Mitsubishi system, and we really appreciated learning about the HERO program from him. We got a good estimate,ate for the work but were planning to do our roof repair first with adding solar and thought we would do this job after. Things worked out with that Jason got our work scheduled and done BEFORE the roof/solar which worked out because in Sept/Oct we still had some hot days, Thie crew was professional and extremely hard working, and poor guys, in hot weather, sweating in our attic/crawl space. Which they left with improvements! The system was up and running (2 downstairs units, 4 upstairs) in 6 working days. After a week we did have a problem, nothing worked and they came out promptly to troubleshoot, ordered new circuit board and installed as soon as it arrived. Been running fine since then, and this is also heating so I am looking forward to heating with solar instead of gas.

All went well. Got lucky with next day installation.

Very well. Great follow-up and very clean, punctual, courteous team. They worked well with me to prep and place the outdoor unit exactly into the tight space I had allocated.

Overall they were excellent, the price was good and they were very thorough. They do good work.

A couple of weeks after Carini installed the new filter, another contractor came out who actually fixed the air conditioner problem and did a "tune up". He said that the new filter was a 4" filter whereas my furnace requires a 5" filter. I had taken a photo of the model number of the old filter and sure enough, he was right. He said having an improper filter allows dust into the furnace which damages it and this needed to be corrected. He also said that the filter was of very low quality (MERV-8). I told him I had paid over $82 for the filter and he said they charged $25 for the same one. After hearing that the filter was the wrong size, I contracted Carini. The person who I talked to was new so they connected me to their general manager. I explained the filter sizing problem as well the it being of low quality and much more expensive than other contractors. She said she wasn't technical (she's the general manager of an air conditioning contractor how technical do you need to be when something is the wrong size?) and things were hectic so it might not be until Monday until she got back to me. Rather than being apologetic about their mistake, she was defensive and also a bit cross. I still have not heard back from her and it's Wednesday. I'm very disappointed that this contractor installed the wrong filter while overcharging for it and didn't take accountability for their mistake.

Everyone and everything went smoothly. Installers Mark and Kevin were on time, professional and personable. They showed they knew their jobs very well and worked without even taking a break. They explained what they were doing as they went along. Answered my questions politely even when I asked the same one again.

I am incredibly pleased with their work. They were maybe more expensive but i got full value for what i paid. I referred them to my sister and she hired them. Their responsiveness, the reason i hired them in the first place is i had some odors, like a gas odor and i had SGE come out and they said carbon monoxide and i chose them and they were jonny on the spot, right there. They were fully professional, it was great.