Advent Property Management

"Thank you very much! We appreciate you taking the time to write this review."

"[Member Name Removed], Thank you very much for the positive review. I really appreciate your business and continued loyalty. Much appreciated."

"Thank you so much for the positive feedback. I'm very glad to have you in our program. You're great to work with."

"Thanks for the feedback [Member Name Removed]! I really appreciate it. You've been great to work with as well."

"Hi [Member Name Removed], I'm sorry to hear about your less than perfect experience. As you are aware we have terminated the employment of the property manager responsible for your property management. She did not follow our required protocols for maintenance or marketing of your property. We operate with the highest standard of customer service and in this case you did not receive that. So for that I do apologize. We wish you nothing but the best of luck in your future property management endeavors. Regards, Management Team at Advent"

"At Advent we're always concerned anytime a client has a less than perfect experience. However to be fair to our team, there were serious issues with this home that were never disclosed to us prior to signing up to manage this property. These issues had a direct impact on this customers experience and Advent had no ability to change the outcome of this situation. We were initially approached to manage this luxury home and presented our standard comprehensive service package, which includes management of both the residence and existing/ future tenants. With the geographic distance presented between the property owner’s residence in Michigan and the property located in California, we advised him to hire Advent to manage all aspects of this property. The Property Owner elected to limit Advent’s engagement to perform a tenant search only which limited to marketing the property, vetting prospective tenants, creating a detailed report on the candidates and drafting a 2 year lease once the tenants were selected by the property owner. This service was successfully completed in a 3 week period, however on the day of tenant met our agent at the property to start the lease the new tenants noticed a heavy mold and mildew smell emanating from the master bathroom and …fearing for their health… refused keys and called the property owner to break the lease. Upon further inspection Advent discovered an open wall where previous repairs had been attempted but never completed and a preexisting leak which had been active for over 2 years according to the previous tenant. Previous tenant was disgruntled over the manner at which various repairs had been made and had complained in the months prior to move out about the mold without any action or concern for their health. The previous tenant and the property owner had been aware of these numerous issues prior to engaging Advent but the home owner never disclosed to us. At Advent we have established a reputation for treating both Tenants and Property Owners with respect and dignity. In this case, the home owner failed to keep the property in good repair and failed to disclose material facts to all parties involved in this lease transaction resulting in a tenant who refused to take possession of the property. The solution here is to always be honest and disclose known issues prior to leasing a property and be diligent in maintaining your property. Anything less than this will result in frustration by all parties. Advent is still owed $400 for services rendered and I hope that this customer agrees to pay the remaining balance due. It's the right thing to do."

"Thanks for the nice review here on Angies List. I really appreciate you taking the time to write that for us. Thanks for your business!"

"Hi [member name removed], First I want to thank you for your business and really do enjoy working with you. Congrats on your new addition to family! With regards to the maintenance for your property we did have a lot of work to do for paint and repairs after the last tenant moved out. I'll do my best to find you a discount on the next round of turnover repairs to help you find some value in the work our maintenance team does for you. If there is anything else I can do for you please let me know. Warm Regards, Craig Everett Broker - Advent Property Management"