ADT Security Services San Diego Sales

Great. Did a great job with wiring new camera installs. Explained the system thoroughly.

poorly would be an understatement, I am using our last address of record not our current address because we seriously felt threatened.

unknown

I just said it all

Gone well, although their digital wireless services they provide seem to be separate from their Standard monitoring systems. It's a little confusing.

Here's what I know: I am already an ADT customer and wanted to potentially add more services. So I called the 800-number. They told me I would have to talk to the local office and they would reach out to the office. Fine. No call back.
So I called the 800 number again and they said the same thing, but that they had somehow reached out to the local office and quot;wrongand quot; the first time. Fine. No call back.
I called the local office and spoke to VM. Left a message. Fine. No call back.
I called the local office again and spoke to VM. Left a message. Fine. No call back.
Was it because I was already a customer and, perhaps, these guys are compensated based on NEW customers? I have no idea. But here's what I know: After four phone contacts I received ZERO calls back.
And if you're reading this now, ADT, please do NOT bother getting back to me. Months late and many dollars short.
But not as many dollars short as you will be from now on.

Overall work was competent and professional. No problems or issues. A little pricey, but worth the peace-of-mind. We did not go with the highly advertised online/internet/smartphone interfaces due to the expensive uptick in the monthly monitoring fees. We felt confident with the standard monitoring service.

They have been great. They are very professional, which is very important to me when speaking about alarm services. They are also very responsive.

They are responsive, but we haven't had too many alarms go off. They bought Brinks within the past few years and they still do things the same way and their prices haven't increased. They are polite and courteous and answer my questions.

Everything had been pretty good with them.

The fire alarm works really well. I haven't been broken in to.

They’re very professional. They have good folks working with them. I’ve been using their services since 1994.

They basically rent out the alarm system. I have a five-year contract with them. So, if I have to move or if I want to discontinue with their service, there is a huge penalty. So, I would recommend the others to spend the money to buy the alarm system and get somebody to install it. Then, a monitoring service can be hired, which will cost about $20 a month. Over the five-year period, it will end up costing the same. In case one wants to move, the equipment will be part of one's property. So, the system can be sold along with the property. However, I cannot in anyway fault this company for its business model. They make alarm systems affordable for people, who otherwise, cannot afford to pay for it. However, I feel it would have been a smarter move, if I had bought the equipment. The company, for what it is, has been great. I have always had good service from them.

I have used them for fourteen years. The only issue I have ever had was a repair but they fixed it right away. Their customer service is really great.

They are easy to work with.  It's a national company.

We are satisfied with their services.

It was difficult to sever our payments with them. They made us jump through all kinds of hoops with them to do that. We did not feel safe and secure with them. I did not like ADT at all.

We purchased a home that already had an ADT security system installed with higher end (touch screen) activation keypads, sensors and motion detectors as well as smoke detectors. We called to activate the system and the associate we spoke to scheduled an appointment at our home for over a week later, which seemed excessive. In the following week, we had no less than 6 (unsolicited) phone calls from so called ADT Associates that had information that we just purchased a home in the area asking if we would like to have an estimate for their services. I explained that we already had an appointment scheduled, but I still received more sales calls, even after the technician arrived (with a sales rep) to activate the system. I had tried to arrange the latest appointment possible, so I wouldn't have to leave work too early, but I was told by the ADT associate that they didn't schedule appointments later than 4:00 PM. I left work early (charged personal time off) to be home at 2:00PM. The technician that came to activate the system was scheduled to arrive between 2:00PM and 4:00PM, but was late. He arrived with a sales representative and proceeded to perform a system test training session with the sales rep and eventually activated our system and walked us through the performance features. We noticed a couple of sensors that we'd like to have added to the system (heat sensor for the garage and an additional window sensor), but the technician didn't have any of the equipment on hand, so we rescheduled another appointment. He was supposed to show up today between 8:00AM and 10:00AM. It is now noon, I've called the ADT office (nobody available to take my call - leave a message). I need to get to work, so I'll have to reschedule.

The sales representative, Tom Maier, was excellent in explaining the security system options and coordinating the installation. He worked well with the contractors who were building the house. There were a few problems with the install process. The system was supposed to have been completely hard wired. Due to an ADT install error, one of the components was not wired for before all the drywall was installed. ADT took responsibility for their error and installed that final component with the addition of a wireless system. That addition actually proved to be of benefit to me, because it would allow me to add future components to the system without major construction or cost. After the security cameras were installed, their power system failed within 24 hours. ADT came out quickly to replace the defective part. The instructions given for the use of the system, especially the cameras, could have been better. Tom Maier was always available to explain how to use the system, or arrange for a tech person to assist me with my questions. ADT was not the most or least expensive security option, but overall the amount spent appeared to be reasonable for the quality of product received. I would recommend ADT to people interested in a security system, especially if they can have someone like Tom Maier coordinating the project.

They did a great job. They put in alarms where I wanted them. They were able to run wires on the inside of the wall, rather than the outside. It was a very good installation. Nobody has set off our alarms except us, so far.

I moved my retail store to a new location and had an ADT system installed in my new store. The installation was done quickly and easily by the tech. I think deal they gave me was pretty good.

When I have had false alarms, it is difficult to get through to them. It is impossible to find them in the phone book if I am at work and something happens. I have never been happy when I call into the call-in center, and it takes them too long to respond by phone. It is a big call center, and it takes too long to get through the menu. Their repair service has been very good, however. I like their repair service, but their monitoring is not great. I have since switched to another company.

The first time the technician came, it took him much longer than anticipated (compared to an installation of the same system at a previous residence). In the end, he couldn't get the 2-way communication feature working, so we had to schedule another appointment. The technician returned again, with a replacement part which was supposed to solve the problem, only to find that it didn't. We then had to schedule a third visit, where the same technician returned, and spent hours working on the system (which to my eyes, seemed to be functioning). He spent a long time on the phone with someone trying to troubleshoot the problem. It was also very noisy, as he kept having to set off the alarm about every 5 minutes for over an hour! In the end, he couldn't resolve the problem. It was at this point we learned that the feature he was struggling with (the 2-way communication) was an optional addition that we hadn't asked for, and not having it actually saved us some money on our monthly bill. If we had known this from the start, we would have saved ourselves a lot of time and frustration.

The experience I have had is medium. Sometimes it was my fault. I changed my code and I couldn't remember the code anymore. They took a while to come to my house. The monthly fee is taken out of my credit card.

They really did a great job on the installation and they made sure that they explained every portion of the system in complete detail. They gave me free equipment and free installation. They even beat the price from another company, saving me one hundred and fifty dollars per year.