THE CLOCK SHOP
About us
Clock Sales & Service since 1953
Business highlights
72 years of experience
Services we offer
Clock Repair, Grandfather Clock House Calls, Grandfather Clock Moving
Reviews
4.611 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 9% |
Showing 1-11 of 11 reviews
Kenneth S.
Oct 2015
unknown
Nancy C.
Jan 2015
unknown
Ricardo L.
Jul 2014
During my initial visit, The Clock Shop impressed upon me that they would be capable of repairing the clock. What happened next is something that is not the norm in this industry. They forced me to pay a $200 deposit before any work was done, which I did. I did it because I wanted to do this based on the strict sentimentality of the item. I was instructed to wait to hear from him and the first time that I heard from him was June 26th. On June 27th I picked up the clock and paid the remaining balance. I was given no itemization of the work that was done. The shop owner who assured me of the repair was not present when I picked it up. I not only did not know what they did to fix the clock, but I was given no instruction of the maintenance of this clock of what I could do as an owner. The only instruction that was given to me was they told me I should see them in three years for maintenance. I connected with them three different time and spoke to the owner. The owner went over a few troubleshooting process of elimination to find out why the clock stopped ticking. I followed what he said and he instructed for me to call back if it happened again, which I did. He further went on and asked me further troubleshooting questions, which I answered. On the third call, I called to tell him that the clock would stop ticking despite his instruction with the troubleshooting protocol. This last call was never returned because I had to leave a message. I received a follow up call after I already filled a complaint with the BBB. I asked for a refund and he refused. He wanted me to return the clock to him for him to have the opportunity to fix it. To me, I have no confidence in this company, so I do not know why I would bring it back. After finding out from another clock repair company, they stated that they did not do any work to fix it. This also makes me feel no confidence in this company. The other company also indicated to me that I was over charged for the repair. I became very upset over the phone when talking to him about a refund and that there was no refund policy that was discussed. This lead to us arguing over the phone.
Timothy J.
Apr 2014
Technician evaluated clock in home. After working on it for an hour or so, he had the clock running, but recommended a complete overhaul. Since the clock had not been cleaned in over 20 years we went with the cleaning and overhaul. He removed the clock movement and took it to his shop and returned it 2 months later in perfect working condition. The overhaul cost nearly as much as the clock did originally, but I think it was well worth it. Will definitely use again for clock maintenenance.
Response from THE CLOCK SHOP
"Dear [member name removed] I recently received my first negative review on Angie’s list. It made me go back and look at my previous reviews. That said, as I was going to address my bad review, I thought I’d go back and thank my good reviewers first. So, Thanks for the good review! I hope your clock is still giving you good service. My best, Michael Laudi"
Joel P.
Nov 2013
We brought the clock from Los Angeles to Sacramento on the back of a pickup truck. It was a gift from a relative. It had not been used for some time.
We are very happy with The Clock Shop. The clock works great!
We are very happy with The Clock Shop. The clock works great!
Response from THE CLOCK SHOP
"Dear [member name removed] I recently received my first negative review on Angie’s list. It made me go back and look at my previous reviews. That said, as I was going to address my bad review, I thought I’d go back and thank my good reviewers first. So, Thanks for the good review! I hope your clock is still giving you good service. My best, Michael Laudi"
Kent B.
Jun 2013
After two moves in six months our grandfather clock was not working. I called The Clock Shop the morning of June 20 to arrange for a house call. I was informed that Mike was on another house call, and someone would return my call shortly. Mike called within half an hour, and he was at our house within an hour. Mike immediately discovered the broken part, replaced it, and started the clock. As of today, June 25, the clock is keeping perfect time. We were very impressed with everything.
Response from THE CLOCK SHOP
"Dear [member name removed] I recently received my first negative review on Angie’s list. It made me go back and look at my previous reviews. That said, as I was going to address my bad review, I thought I’d go back and thank my good reviewers first. So, Thanks for the good review! I hope your clock is still giving you good service. My best, Michael Laudi"
Kathy F.
Apr 2013
and trustworthycome to the house.
Response from THE CLOCK SHOP
"Dear Ms. [removed member name], I recently received my first negative review on Angie’s list. It made me go back and look at my previous reviews. That said, as I was going to address my bad review, I thought I’d go back and thank my good reviewers first. So, Thanks for the good review! I hope your clock is still giving you good service. My best, Michael Laudi"
Mona B.
Aug 2012
It was a very satisfying experience and made life for me, being a senior citizen living alone, much easier. Finding experienced and trustworthy people to fix what I need to be repaired is not always as easy as was getting my clock fixed.. The repair was done at 2630 Fulton Ave., Sacramento, Ca.
Response from THE CLOCK SHOP
"Dear [member name removed] I recently received my first negative review on Angie’s list. It made me go back and look at my previous reviews. That said, as I was going to address my bad review, I thought I’d go back and thank my good reviewers first. So, Thanks for the good review! I hope your clock is still giving you good service. My best, Michael Laudi"
GLENNAH T.
Jun 2009
Our 28-year old wall clock stopped working. I took it in on a Friday afternoon. The gentleman who attended me recommended a new mechanism for the clock and said that if I could wait ten minutes he would fix it for me. He also told me how much it would cost. In 10 minutes he had returned to me a working clock and my old battery that I had just replaced! The clock is back on the wall and keeping excellent time.
Response from THE CLOCK SHOP
"Dear [member name removed], I recently received my first negative review on Angie’s list. It made me go back and look at my previous reviews. That said, as I was going to address my bad review, I thought I’d go back and thank my good reviewers first. So, Thanks for the good review! I hope your clock is still giving you good service. My best, Michael Laudi"
LAURA M.
Jul 2006
Repairman was polite and efficient, and explained his reasoning for installing a new mechanism versus just fixing the current problem.
Response from THE CLOCK SHOP
"Dear [member name removed] I recently received my first negative review on Angie’s list. It made me go back and look at my previous reviews. That said, as I was going to address my bad review, I thought I’d go back and thank my good reviewers first. So, Thanks for the good review! I hope your clock is still giving you good service. My best, Michael Laudi"
TYLER E.
Nov 2005
THEY GAVE ME THE UTMOST ATTENTION AND HELPED ME UNTIL I LEFT THE STORE. I GOT SO MUCH INFORMATION ABOUT CLOCKS AND WATCHES IT BLEW MY MIND. THEY DID A GREAT JOB WITH MY ITEM.
Response from THE CLOCK SHOP
"Dear [member name removed] I recently received my first negative review on Angie’s list. It made me go back and look at my previous reviews. That said, as I was going to address my bad review, I thought I’d go back and thank my good reviewers first. So, Thanks for the good review! I hope your clock is still giving you good service. My best, Michael Laudi"
Licensing
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FAQ
THE CLOCK SHOP is currently rated 4.6 overall out of 5.
No, THE CLOCK SHOP does not offer free project estimates.
No, THE CLOCK SHOP does not offer eco-friendly accreditations.
No, THE CLOCK SHOP does not offer a senior discount.
No, THE CLOCK SHOP does not offer emergency services.
No, THE CLOCK SHOP does not offer warranties.