TECH 2U® - Computer Repair

I was very happy with the service.

I hired Tech service 2 U, to set up a computer network for my office. I found them through TV advertisement, specializing in computer network set up. They sent a tech out on the weekend and he was clueless on how to set this up. He was at my office one hour and then he said that he is not a network tech and that I need to buy a new router and call back the company and schedule their best network tech, and he charged me $ 150.00. I made the appointment with their best network tech for Monday and purchased the new router. He was in my office for three hours and he was just as clueless before he gave up he advised me to take my new laptop to Macdonald's and try if it works over there. I asked him what about refund my money after all you didn't do anything all he said is call the office. I called the office and they said they not make refunds but they would call me back and send other tech. They never called back. That was four weeks ago. Three days after I hired another company and the tech solved the problem within twenty minutes.

Well, Co. answered phone promptly, asked me my problem and told me their policies and charges. They could send someone that day (late). Brian was a little late, but called and explained. Diagnosed and fixed the problem, checked a few other things and left.

They were very professional and courteous. I couldn't believe how fast they had someone out to my house.