Royal Cleaning Company Inc

"Dear Customer, it is our policy to review every job before scheduling your cleaning date, whether pre-purchased or otherwise. In the case of a pre-purchase, customers often neglect to read the fine print, except as it applies to what is covered and tend to overlook the excessively dirty / old/ / poor condition may cost extra part. When you called for service you claimed your home was never maintained by a regular cleaning service and that no cleanings were been done, as you had been away for over 4 months on vacation. I explained that I would have to come look at your home to see what services we could provide and informed you that additional costs may be necessary. I said "The intent of the coupon / big deal is not for once or twice yearly cleanings and that the language of the deal clearly states an excessively dirty / neglected condition may require additional expense", I also informed you that some services could be substituted, but that could be discussed when I came to evaluate you specific situation. When you asked for a refund, I explained that would have to be done through Angie's list as per their policy and following their guidelines, I also suggested using another cleaning service through Angie's list as many offered special pricing on hourly blocks of cleaning time, and that may be a better choice for your situation. I feel my responses to slanderous / preposterous reviews are appropriately biting and it would seem only someone such as yourself would see them as inappropriate."

"Dear Customer, We did respond very quickly, and noticed you were out of area, which we conveyed within minutes of the first response. There have been many purchases from your area that we have had to turn down, this is not Royal Cleaning companies' fault. We updated our service area prior to the big deals and updated storefront offers to exclude Woodland and several other areas. Your area should never have been able to purchase that deal in the first place, That was the fault of an Angie's List consultant. As to refund taking so long, again Royal Cleaning Company does not receive your payment directly, so we are subject to Angie's List policy, as are you. If it were up to us you would have immediate refund. As other companies may not take the time to respond at all I would ask that you change your rating of my company based solely on my customer service and responsiveness in our dealings."

"Dear customer, I am deeply sorry your service was not performed at all to your expectations. As myself and my best employee with a combined 30 years of experience and dedication to our cleaning profession it saddens me when a completed job is so disappointing to our loyal customers. First I did not extort money from you, you asked for window cleaning, track cleaning, window sill cleaning, and to have your window screens washed. I out of the kindness of my heart only charged you $13.00 per window for 6 huge triple panel windows for a total of $80.00... a savings of over $110.00 by any professional measure. You were ecstatic at the deal I gave you on your windows during our walk through, also you had several days to price shop. I would like to assure you as well that I personally washed every cabinet and drawer in both bathrooms and kitchen. I did not know if your comment about wiping fingerprints from cabinets had meant that they weren't done, please clarify what spots were missed as I cleaned every surface and edge and could not see anything when I was done. As for making the beds, I did as specified per our pre-cleaning inspection. We agreed I only make them if clean linen's were available, also if any clutter was on the floors I would put it on the beds. There were no clean linen's available, as per our agreement. As to staying until all work is completed per the coupon fine print... you are absolutely correct, Myself and my employee completed 8 labor hours of service... how long should a 1,300 sq. ft. house take to clean.... your house wasn't excessively dirty was it? because if it was then the fine print also stated clearly EXCESSIVELY DIRTY houses would COST EXTRA, yet we did not charge extra."

"Yes there were 3 of us at your cleaning service and I logged 15 labor hours at your home with a total due of $189.00, yet you gave us a "B" on price? We had to work in one of the most cluttered dirty homes we had ever been in while having to hear about your super fast and great housekeeper, sorry you are not used to having your home cleaned, but "B" on quality please... you don't have a qualification to make that judgment.... your housekeeper clearly did not know which end of a broom to use in your house, and had never seen a duster in her life. While I was cleaning your home you yourself told me that it had never been so thoroughly cleaned before, and afterword there was not one spot overlooked during the completed walkthrough I asked if we had done our job and earned your "A" rating, or if there was anything we overlooked, you answered an emphatic yes and agreed to have us return even though we were more expensive than your last cleaner... Then just before our first scheduled return visit you cancelled stating financial difficulties. While I appreciate customer reviews and the marks you gave are high they are hardly deserving of the work and effort we put into your home to make it sparkling clean. you were quite animated about telling me how superior and thorough our cleaning was. Yet your grades fall quite short of what I was expecting, I am disappointed in your lack of honesty and integrity. I am sorry that my prices are out of reach in your budget so you had to cancel our return visit, but mocking us with lower than deserved scores is quite petty, the least you could have done was given some constructive criticism to help us improve. For example: not expect us to be perfect in one day when it took months of neglect to get it that way."

"Wow [member name removed], did you forget what you said when we finished your big deal cleaning a month and a half ago??? I am surprised, you told me that you expected me to miss spots, and were completely surprised that I had actually done everything as well, even better than you could do yourself. Even after our first return visit you commented on how much cleaner your kitchen was, and that you had never been able to get the counters and sink so clean yourself. While I appreciate the review you submitted it definitely lacked the enthusiastic response we first got from you during the final walk through, where you did nothing but rave about our quality of service. I understand you are upset that we could not work out a schedule you wanted at a price you wanted, but this review should reflect the service and quality of the big deal cleaning itself, and not written as a statement of your unhappiness that we will not be continuing your service. I believe as does every other member that has submitted a review that our service and performance is well above a "B" rating. It would be nice if your review actually included some constructive criticism to help us improve our quality and performance... you left no actual comments for us to even respond to. I would ask that you reconsider the review and either tell us what we missed or give us the scores we deserved at the times of our services. Sincerely Kenneth McCloskey Royal Cleaning Company Inc."