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Empire Today

4.4(
26
)
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,

About us

Empire Today®, Makes Beautiful New Floors Easy. Call 877-733-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-733-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-733-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.

Business highlights

66 years of experience

Services we offer

Hardwood, Laminate, Update Services Offered to: Empire Today offers quality, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.426 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
15%
3
4%
2
8%
1
4%
Write a review
Showing 26-26 of 26 reviews
C.V. B.
Aug 2012
5.0
Yes, I recommend this pro
$15,000
They were absolutely phenomenal and came in with 5 or 6 people. They worked from 8 a.m. to 8 p.m. and were out of here in 4 days. During the course of the job there were some changes we wanted to make and they were very responsive and did them immediately.
Dan K.
May 2012
5.0
Yes, I recommend this pro
$2,400
I made an appointment with Empire based on their commercial on TV. However before I called them I also reviewed Angie's List. Angie's List did not have many good things to say about Empire but because I had a bad experience with a competitor of Empire's and Angie's list has nothing but rave reviews about them, I decided to call Empire. I didn't go back an write a review about the competitor because I wasn't a member of Angie's List when that happened. Enough said I went on line and made an appointment for the Empire Sales person to visit my home which he did on May 18. After measuring and deciding on product I was offered to have the project completed on May 19, which I accepted.
The craftsman arrived on time and began work immedialtely. He worked non-stop for 7 hours and the project was complete. This man was the most professional, courteous, knowledgeable and hardworking craftsman I have ever seen. I would not hesitate to hire him or Empire again. The floor looks and feels great and I am one happy customer. I am grateful I didn't believe everything I read.
Response from Empire Today�

"It’s great to know that your experience with us exceeded your expectations. Customer satisfaction is our top priority, so we’re glad that you were able to enjoy our next-day service and that your installation went smoothly. Thank you for the review and enjoy your newly renovated home! Rebekah Clerk, National Customer Service Manager"

Dolores K.
Oct 2011
1.0
$6,800
As I said earlier, we have retained an attorney, which was done after my many calls to Empire Today seemed to go unheeded. I was referred to several people that kept insisiting that they wanted to come in to my home yet another time to install, and were not receptive to returning my money, and repairing the damages their workers caused. I was more than cooperative, and allowed them to return many times to make things right, and I was not going to deal with them again. I have obtained bids to do the repairs from licensed businesses, as well as tear out the floor and replace with new lamiante, and my attorney is now handling the negotiations. The BBB that handled this case is in the state of Illinois,and unlike California, they charge to mediate cases on behalf of the consumer. As I had retained an attorney now, I was not prepared to pay them several hundred dollars to mediate, so the case was closed.
Response from Empire Today�

"Empire Today, LLC (“Empire”) regrets any inconvenience to the member and has, accordingly, attempted in good faith to fully resolve her concerns; however, she has rejected several of our offers to resolve her concerns, and we continue to wait for her to provide certain information to cover reimbursements. Nonetheless, Empire remains willing to amicably resolve this matter with the member."

Jennifer M.
Sep 2011
1.0
A rep came out for an estimate to our home in Davis, CA. Gave us a price to discuss...needed to see if he could swing it. I called twice and asked for a written estimate...heard nothing. No written estimate, no call, nothing. I emailed the and quot;contact usand quot; link on their website, twice. Both times I was emailed and told I would be contacted within 3 days. I still have received no response.

I understand folks are busy, but a return call, anything, would have been appreciated. Even if it is to tell us he can't swing the price. We are not unreasonable people.

Empires Customer Service sucks. Too bad, because we really like the rep that came out, but his follow up is non-existant. Now Lumber Liquidators is going to get our business instead.

After repeated complaints, I received a phone call from a manager. He wasn't interested in talking to us about keeping service. He apologized for his company not getting back to us. That was it. Didn't try to keep us as customers....nothing.

We ended up paying $2k more for the floors we wanted, which we would have paid with Empire, if they had bothered to work with us.

Interestlying enough....I can't find my review online on Angie's List....only when I look for my reviews, otherwise, it doesn't pop up.
Response from Empire Today�

"Member, we’re truly sorry for the lake of follow up you received. It’s disappointing to hear about what happened and that you did receive the world-class service that we expect for our customers. You and your business are very important to us and we’re looking into what happened. Someone from the local market will be contacting you today to learn more about what happened and to see if you’d give us another chance to show you our dedication to customer satisfaction. If you have any questions before this time, please feel free to email us at [email protected] or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager"

Sandra W.
Jun 2011
4.0
Yes, I recommend this pro
$1,500
They did really good. They showed up on time, cleaned up after themselves. I would shop around, but also consider hiring them again.
Sandra W.
Oct 2010
4.0
Yes, I recommend this pro
$1,600
Good
Gary K.
Sep 2010
5.0
Yes, I recommend this pro
$4,350
We called and they called us the next day and then came out the day after that. The price is in the middle, we have some lower and higher. The biggest problem is they can't match the color that I want. The first time we had something close, but not quite what I needed. They have a warehouse so they can installed quickly, but if they don't have the color you want then it doesn't matter. They don't break down the bid for how much the carpet is, installation, moving furniture, removing carpet, etc. They just give us one lump bid. A CPA told us that if the carpet is attached to the house then there is no sales tax on it. They don't give you a price per square yard, it's just one big price. You can't decide how much money you'll save if you move the furniture yourself, change the pad, etc. They don't have a large variety of colors, but the people were fine.
Tim W.
Jun 2009
5.0
Yes, I recommend this pro
$2,500
Prompt, quick and very clean!
VICKI H.
Sep 2007
2.0
$2,300
I was not pleased with the service provided by Empire. When the carpet arrived, they rolled it out on the street to make the cuts. They were supposed to arrive next day and did not. While they were there they were often on their cell phones and not paying attention to the job.
Showing 26-26 of 26

Licensing

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FAQ

Empire Today� is currently rated 4.4 overall out of 5.
Empire Today� accepts the following forms of payment: CreditCard
Yes, Empire Today� offers free project estimates.
No, Empire Today� does not offer eco-friendly accreditations.
No, Empire Today� does not offer a senior discount.
No, Empire Today� does not offer emergency services.
No, Empire Today� does not offer warranties.

Contact Information

Located in Sacramento, CA

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