EBERLE REMODELING
About us
Design-Build company. 100% customer satisfaction rating by Guild Quality. Sacramento's most award-winning remodeling company. Licensed since 1985. Master Certified Remodeler; Certifed Kitchen & Bath Remodeler; Universal Design Certified Remodeler; Certified Aging-in-Place Specialist.
Business highlights
Services we offer
BATHS, DESIGN/BUILD RESIDENTIAL REMODELING SPECIALIZING IN KITCHENS, WHOLE-HOUSE REMODELS & ROOM ADDITIONS. IN-HOUSE DESIGN SERVICES & PROPOSALS.
Number of Stars | Image of Distribution | Number of Ratings |
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Although my satisfaction rating for the family room to master bedroom remodel was stated as and quot;excellentand quot; on Eberle's client survey, the finish on the new floor heat/air conditioning vents is already peeling off. However, I am otherwise very satisfied with this room and the adjoining closet space.
My satisfaction rating for the bathroom was stated as and quot;adequateand quot; on Eberle's client survey. I feel that I didn't receive adequate professional guidance regarding the ADA shower and placement of towel racks. The plumbers needed to return to adjust hot water flow in shower because no hot water could be accessed in the shower.
Lastly, my washing machine began leaking from the bottom after Eberle workers moved it out to replace electrical outlets. Machine never leaked before it was moved. Since the cost for repair would have been $400, it was necessary for me to purchase a new washing machine. Eberle refused to accept any responsibility for this.
On the positive side, Eberle staff completed jobs on time, responded to concerns, and were courteous. I have stated above, however, that I would not use Eberle again. I made this decision because of Eberle's lack of disclosure regarding materials and labor costs, refusal to accept credit card payments, and refusal to accept any responsibility for issues in bathroom and the damaged washing machine.
"I'd like to thank [member name removed] Wake for taking the time to respond to Angie's List with her subjective review. I'd like to address her statements. 1. We explain to all of our clients at our initial meeting that we do not provide itemized cost estimates. We do lump sum pricing and then give upgrade and downgrade costs if our clients request more or less work. Mrs. Wake signed her Proposal for Construction / Home Improvement Agreement without a breakdown of costs presented or ever promised, and did not ever ask for a breakdown until much later in the construction phase of her project. 2. We do not accept credit cards and never have. Mrs. Wake did not ask about this until the project was well underway. 3. As to the finish wearing off on the HVAC floor vent, this is the first we've heard about this. We always try to take care of any issues as quickly as possible, and would have done so if [member name removed] were to have called and asked. This remains the case today. We also send a "Request for Warranty Work" letter about 9 months after project completion to allow our clients to request service work on items that might need attention. [member name removed] will receive this letter and we will address any issue she might have. 5. Towel rack placement is always at the discretion of the owner. Every client wants these accessory items installed in different locations. Our installer went over exact placement with the owner. 6. On receipt of notification of the shower valve issue, our plumber returned immediately to remedy the problem. 7. As a service to [member name removed], her washing machine remained in the remodel area during the course of the project, even though her laundry room was part of the remodel. Typcially, we like all items to be removed, since we know that accidents can occur to items left in the remodel areas. Leaving the washing machine in the laundry room, required that we remove and replace both the washer and dryer on more than one occasion. Per our verbiage in [member name removed] proposal, "There is absolutely no guarantee as to the function of existing appliances where they are reinstalled. Seals can also dry out on appliances that are not used on a regular basis, thereby causing leaks." Where appliances or other building components are reused, we cannot assume liability for their function or performance. Reused components get old and wear out, and may be close to failing when we arrive on the project. 8. Eberle Remodeling is professional and above board in all its business dealings. After 29 years of serving Sacramento area homeowners, our reputation speaks for itself with countless numbers of satisfied clients. Respectfully, Kent Eberle, MCR, CKBR, UDCP, CAPS President, Eberle Remodeling"
Over the course of ten months, they did two additions to my home, remodeled two bathrooms, and completely revamped my kitchen. Every single job has been performed with outstanding attention to detail and quality. The issues that invariably arise with any major home remodel were brought to my attention promptly, and any change orders were discussed in detail before work commenced. I have been permanently and quot;spoiledand quot; by my experiences with Eberle, and can't imagine working with anyone else for future projects.
Licensing
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