DOWN UNDER APPLIANCE,

This is where the HUGE problems arises. 6 weeks later the refrigerator broke again. Same dang problem. They sent a different technician out on Monday. He was a nice guy and admitted that the other technician should have fixed the "whole" problem the first time he was out. This new technician told me I would need a new part. I told him to run it by my landlord (who is also a friend and ex-coworker). I asked the same thing of the first technician who was out in July & August and he did a good job of communicating with me. This time around I did not hear back. The technician told me the refrigerator would go out again in 7-12 days. Since I didn't want to have my food ruined for the fourth time I called Down Under and asked them if they could tell me what is going on. A "jerk" named Todd was super rude on the phone and said I was not a customer...my landlord was their customer so he wouldn't tell me ANYTHING. I was dumbfounded. I checked in with my landlord. She was as surprised as I was that Todd would not tell me something as simple as..."We ordered the part and we will call you when it comes in to schedule the appointment." I called Todd after talking with my landlord and he was even more rude than the first call. I told him I knew they ordered a part and wanted a heads up as to when I could expect it in. His first response was' "I have no idea." Knowing my food could go bad I pressed for at least a best guess. I couldn't believe a person who does this for a living had "no idea" how long it would take for the part to be shipped and in house. When I pressed Todd he said that it could be 1-7 days. I asked him why he could not have told me any of this the first time I called. He once again told me I was NOT the customer and they don't have to tell me anything and don't owe me anything. He started getting increasingly more rude as the conversation progressed. I told him I was a customer because I was the one who was the Angie's List customer and made the referral to my landlord. He told me he didn't care that I was as an Angie's List member. I told him I would write a bad review on Angie's list and he literally said he could care less if I wrote a bad review on Angie's List. I could not believe how rude and unprofessional Todd was. When I said I was going to write a review anyway Todd threatened me and said he was going to make me wait 2 weeks or more to get the part. I couldn't believe he threatened to keep me from getting the part. Wow! Who does that? An hour later I had a message on my phone saying the part was in stock and I needed to call and set up an appointment. I called. A young woman answered the phone. She took about 5 minutes on the phone to find my file. She then said the computer was not working so she could not set up the appointment. She said the supervisor, Natasha, would call me to set up the appointment. An hour went by. I called and the same young woman answered and seemed surprised the supervisor had not called me. She told me to call back if I had not heard anything in 15 minutes. I called back in 30 minutes and a completely different woman answered the phone. It took about 5 minutes for her to go through the whole process of finding my account. She then said she couldn't schedule the appointment because she did not have confirmation the part was in stock. I told her I have a message on my voicemail from Todd saying it is in stock. She then said she would talk with the supervisor, Natasha. She put me on hold and when she came back she told me the Natasha did not have the file in front of her and I would have to wait until tomorrow morning to see about scheduling a technician. At this point I couldn't believe the unprofessional runaround I was getting. It was late in the day, but tomorrow I am calling the Better Business Bureau and filing a complaint. I noticed when I got on the site tonight that Down Under has SEVERAL bad reviews. Do yourself a favor and save time and hassle by going with a appliance service center that has good reviews and professional service.

I complained to owner.  Was told tech was a "sub" and that I had to work out the dispute directly with tech.  What a crock.  Told everyone I knew to dump them.  Sad, because I had used that company for 8yrs previously (stove, oven, fridge) and had excellent service.  I think they may have new ownership.

IFrom Oct 3, 2012 thru  Dec 10,2012 Down Under Appliance on six different
occasions tried to repair our LG Dryer to no avail.  When they could not
figure out how to fix our dryer they finally called LG customer
service.  LG  customer service continually tried to tell them different parts to install
in the dryer.  None of the parts Down Under Appliance technicians tried
to install worked.  Finally they sent out their Senior Technician who
attempted to correct the problem of our dryer not drying the clothes
thoroughly and he tried everything he knew how to complete the repair
but was unable to figure it out.  After the sixth visit to repair my
dryer I grew tired of dealing with Down Under Appliance and demanded a
refund of $285.00 which they promply refunded.  Down Under Appliance has
severe problems with punctuality.  On the first attempted repair the
Down Under Appliance technician failed to show up at the appointed
time.  Their dispatcher failed to call and let us know the technician
was running severely late.

Technician came over in a timely fashion, diagnosed and repaired refrigerator.  I paid by check, which was cashed by the compnay within a week.

Since the, I have been sent three "overdue bill" notices and have tried to contact them - there  is no contact number on the invoice so I returned the invoice to the central address with a bank copy of the cashed check.  I have not heard from them in two months, but I may get another bill.

They need to overhaul their administrative processes so that they close their books on paid accounts and provide contact information to teh consumer.  The hassle of trying to straighten this out has been far greater than the benefit of the repair.  I would never use them again.

Excellent. The workers were prompt and on time, and were considerate enough to call when they were on their way. They had to make two visits, as a part had to be replaced and they did not have it in stock. They received it the day after their first visit, and came back the next day to install it. After the installation the technician did not believe that the water flow was what it should be, and he volunteered to go under the house with me to replace a filter that needed replacing to increase the flow.

It went well. The serviceman was able to come the same day. He was polite and appropriate. He had to order a part and it came in the next day. The repair was completed within 2 days of calling them.

I didn't like the fact that they came out twice when all they had to do was come out the first time with the part and fix the problem. Their customer service wasn't too great either and I also thought that they were a bit expensive.

Company was very responsive. They had a service tech out to my house within 2 hours of my call. Heating element was replaced. The oven works fine.

Excellent. Appointment was made within 12 hrs of calling them. Roy was on time and made sure the stove was calibrated, and checked the elements on the cooktop. Apparently, my removal of the elements for cleaning was loosening the prongs. Nothing was broken. I was only charged for the service call ($45 under home warranty). I would use them again. I had used them over a year ago to fix the fridge, that went well too.

I had to wait 2-3 weeks for parts but once they came in they were here right away and did a good job. There was a minor problem but they were out that same day to fix the problem. They were just excellent. They did not leave any mess.

On time; pleasant service man. Offered options, including doing nothing without harm to appliance. Explained what required to do repair and the costs.