Clarke & Rush
About us
Clarke & Rush is a Sacramento full-service contractor serving home and business owners across Northern California, since 1963. Our services include residential and commercial heating & air repair, maintenance, and replacement, and we specialize in designing, engineering and installing high-efficiency comfort systems that make homes and business more comfortable and energy efficient. We also provide custom dual-pane vinyl window and patio door installations, gutters, and solar, too. Our factory certified technicians are highly skilled masters of their craft ready to deliver top-notch service with integrity and professionalism.
Business highlights
Services we offer
Residential commercial industrial, air conditioners, air filtration systems, attic & wall., attic insulation, boilers, chillers, dual pane windows, duct cleaning, duct sealing, evaporative coolers, furnaces & heaters, governmental, heat pump systems, heat pumps, ice machines, institutional, leak detection, plumbing, sewer line and gas line installation & repair, sink & tub and replacement, toilet, trenchless sewer, water heaters, whole house fans
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 12% | ||
| 4% | ||
| 3% | ||
| 3% |
"Thank you for taking the time to speak with us to discuss the error that was made. While we are excited to introduce this new enhancement of becoming paperless within our company we have to except that a few errors will be made while in the transition. We appreciate your understanding and hope that in the future we may be able to assist you with your home improvement needs."
background was extensive. He knew exactly where the pipes located and advised against tearing down certain
walls. This was great news to me. Very happy Clarke and Rush.
UPDATE (8/17/12): We have since been contacted by management at Clarke Rush regarding our situation as noted above and below. I have to commend them for swift action in reaching out to better understand our situation. We could tell it was in the spirit and desire of learning what could have gone better, while providing top customer service. We discussed our situation and we feel better in terms of what and how the tech should have handled our situation.
We have since upgraded our ratings of Clarke Rush and amended some of the information above and below based on their handling of our situation, which included a full refund. We would also add that we consider working with them at a future date. We can't say how much we appreciated the gestures extended by both Pat and Kevin. Thank you!
The service tech in the course of performing work above, made it very clear that his "fix" would only last a few days, and that we'd need to talk to them again about either pulling the furnace out of closet to remedy the poor job of running condensation line or to get a whole new HVAC system. His rationale....if we have to pull the HVAC to redo the condensation line, you're already paying the labor that would just about be equal to that of putting a new one in - and since our unit is 13 yrs old, you might as well just do it.
He then went on to abruptly explain that my system at 13 yrs old was worn out because we hadn't maintained a strict annual servicing routine, and consequently my entire system was worn out. His quote, "you change your oil regularly, don't you"! It took all I could do to stay calm.
We called a family friend in the industry who referred us to Comfort Masters. Comfort Tech reviewed the situation and quickly dispelled the notion that we needed a new system. He said while the furnace was a tight fit in the installed closet, the condensation lines were routed properly given the scenario. He even showed me where the cap on a section of the condensation line which was designed to pop off to blow out the line. He commented that there was no reason for the Clarke & Rush tech to even cut into PVC at the place he did.
In terms of the area of the PVC Clarke & Rush cut into, Larry was shocked to see the PVC was just pushed in and was not sealed with glue. Of course it would leak!
Comfort Masters found that we were 1lb short on refrigerent, which we agreed to him taking care of. Meanwhile, during the visit by Clark & Rush, the tech commented that we might be low on refrigerant, but he didn't go outside to check.
I got an estimate for my window which has a Window A/C, and the company has window people. During the AC job, there was a window guy that came out and gave me an estimate. It was a decent price, I was interested in purchasing but not quite yet. After three months of unresponsive phone calls to get that estimate, they would not honor the estimate they told earlier.
"Thanks for your feedback on the recent work we did at your home. We appreciate your comments and we take great pride in providing excellent service at fair prices. We hope that you'll tell your friends about Clarke & Rush and we look forward to assisting you in the future. Thanks again, Pat Rush - CEO/President fo Clarke & Rush Mechanical."
"It's always nice to hear good stories from our valued customers. There are a lot of dedicated people here at Clarke & Rush who work hard every day to deliver the kind of service one can be proud of. Your system should give you many years of good service. Please remember we will be here to help you along the way if it's ever needed. Many thanks!! Kevin Seiler - Service Manager"
UPDATE: I did accept the offer for 2 free maintenance calls and have scheduled the work to be performed in May when the AC unit will be more likely to be used.
"We now have a policy of waving the diagnostic fee if our customer experiences the same problem we were recently out on, with no time frame. I don't know why your request was not passed to the service manager for review. I would like to offer you 2 free maintenance's (1 years worth) for your trouble. I apologize if your service issue was prior to this policy change. Please ask for me if you have any questions in the future. Kevin Seiler Service Department Manager."
"I'm sorry for the difficulty we had upon servicing your heat pump. It seems that our technician found wear on your 10 year old heat pump contactor. Pitting only gets worse, once found, on these devices and can lead to compressor failure. Pitting, or black spots, are not acceptable. They cause welding of the contactor points and/or compressor winding failure. There is a wide range of quality in these devices as well and that could account for the price difference. I wish I could account for the dipswitch change but technicians typically wouldn't make independent changes without guidance from the homeowner, or "let well enough alone". Please feel free to call if you wish to discuss this matter further. We appreciate your business. Kevin Seiler, Service Manager."
Licensing
State Contractor License Requirements
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